Let me start by saying that Dr Herrero is a wonderful pediatrician. She's been taking care of my baby from birth till now (baby is 15 months now). On several occasion I have found it very hard to deal with Britt at the front desk though.
She appears and sound cold and unfriendly, this has been a regular occurrence with her and since Dr Herrero has been a wonderful pediatrician I have turned a blind eye to it. This time though we have come to an end of relationship. Just over two weeks ago I had asked Britt for an appointment since my baby was sick with a fever, she couldn't accommodate us as the doctor was out of state. I took my baby to urgent care but then followed up as I really wanted dr Herrero to visit with her. She again told me that doctor Herrero would only be able to see her in 5 days time. At this point I told her that it would be too late but to keep the appointment anyway. I took my baby to urgent care again and finally we got to the bottom of it.
Fast forward almost two weeks;
I showed up today. Britt had failed to mention that the office was actually closed and it appeared that way when I arrived (Wednesday October 16th) the sign on the door said that the office was closed. I waited for 10 mins, called the office with no answer. It was now 3.30p and my appointment was at 3.40p. I waited five more mins and then I got in the car about to drive off. I saw her pulling up by this time in her car, I still wasn't sure if the office would be open, she didn't make an effort to say hello or to waive us in. Completely unfaced and uninterested.
She finally opened the office door and once again we were met with a face of discontent, not even a nice friendly gesture to welcome my toddler. Just plain rude.
She asks me to sign a document which said that I must be there 15 mins prior to any appointment. I told her nicely that I was there even though no one else was. She barely snared at my comment.
She then tells me that I have a 15 month wellness visit for next week coming up and that is mandatory. I am literally standing there baffled as two weeks have gone by since my baby was sick and she just says "oh no, today you are just scheduled for a sick visit, she doesn't have time for a wellness check" (note; our wellness checks are usually 15 mins long as the baby has never had any concerns)
I am literally standing there asking her to understand that the baby was clearly not sick anymore as two weeks had gone by. I had just asked her to keep the appointment for a check up.....
At this point I had to end our relationship and asked her to never mind the whole thing, it was clearly redundant and she made the point of telling me twice that the doctor could not just visit my baby. She seemed very excited to just refund me and let us go. Not even one peep. Not a question, understanding, nothing.
I am a working mother and here I was with my baby, I took a whole Afternoon off work and she couldn't even be a professional about it.
Shame on you Britt, you are actively driving people away for the lovely Dr Herrero. I hope she sees that and handles it. Maybe your office would have a lot more customers!! read more