This place is the best !! Excellent in every way!…read more Everything from the reception to the care quality is absolutely the best. I suffer from a sprained wrist and went to two other Urgent cares in the area, but none is even close to STATMED at Countryside Mall. Not only were they able to see me in a timely manner but they were able to do X-Rays on site (on a Sunday!) and provide a prescription to help with the pain. Thank you Rachel and Jennifer and everyone else who helped. In addition, they recommended that I see an Orthopedic doctor and gave me the name of one that took me on short notice, because I was referred by STATMED. If you need help, don't hesitate to use this wonderful facility.

Had Weather related Migraines with auras two days in a a row Christmas Eve and Christmas day. Had…read morenot had these for over 14 years came out of the blue doctors offices are open during the holidays so I went to Stat med urgent care in Countryside Mall. From the very start, the staff, the physician's assistant, the nurse, everybody was reasonable, understood exactly what my problem was, took excellent care of me, prescribed the right medicine, and had me in and out of there lickety-split. I'm so grateful for the excellent treatment I received. I picked up my prescription, and now I have my pills on hand in case I get another one of these strange migraines. Highly recommend this practice.

I am generally a fan of BayCare and its physicians. When I needed an x-ray after a fall, I…read morenaturally picked a BayCare facility. The people were mostly great, and the care met the standards I would expect. However, the system works poorly. First, the "save my spot in line" process is poorly done. I signed up, got no confirmation, and could never check the status. When I called to see if I was really in line, I was told my the person who answered that she didn't know how it worked. I never got the promised text with 30 minutes warning of my appointment time. When I arrived I was taken back quickly, but then forgotten. I sat for over an hour in the little room before I had to open the door and ask if someone was going to see me. They had forgotten about me. The doctor was fine, and apologetic. Then it was another 30+ minutes to get an x-ray. Then another 30+ minutes to hear from the doctor. Then another 45 minutes to get a tetanus shot (they apologized for forgetting me again), and then when it was finally time to leave they told me I never did the required paperwork on arrival and I had to stay to do that. In short -- I was there for over 3 hours to get an x-ray and a shot, with an appointment. They admitted forgetting I was there twice. They said something about not scrolling far enough on the computer. It was busy -- but something is clearly broken there. I think the staff here was potential to be great, but maybe is let down by the patient management systems in place and general management of the facility.

Generally going to an urgent care your wait time is not what you spend in a ER. There is nothing…read morewrong with being busy, but disclosing this information would make me want to come back. Waited almost 3 hours and still did not get seen. Disclose your wait times

New patient. Loved the experience. Got right in. Dr Issak soent alot of time with me talking…read moreabout my history, present health and future goals. Ordered appropriate lab work and responded to me immediately with results and suggestions.

He is a amazing doctor, very professional, he listens to you …read more I have looked for a great doctor who just listened to me . Dr Isaac is truly a great doctor.

Dr just responded my account was at zero but I received a bill for 161 last week, and Medicare has…read moreno bill from them for anything other than an x-ray. They've been billing me for a year with no response to my request for an itemized statement or to refill Medicare. As to snickering at me, he caught himself and apologized saying he was glad I was there at the end of the visit, after realizing i wasn't happy being laughed at. ​

Dr. McNichol is great. He is professional, easy to talk to, and actually listens. He's down to…read moreearth and makes you feel comfortable and cared for. Rare to find that in urgent care. The office staff is also helpful and efficient! Highly recommend!

I just went two days ago for a wellness check for blood pressure, BMI, glucose and cholesterol. I…read moremade an appointment and the experience was awesome! I was called in on time, and everything was done very efficiently. And there was no charge since they are running a special for Thursdays during the month of February 2020. How great is that? Loved the medical professional (Elise) and the kind gentleman who greeted me at the in-store clinic. And boy is it clean!

No customer service usually no one working even when you schedule an appointment no one there…read moreterrible terrible terrible clinic The people coming to you are sick don't you understand that.

This is my second visit here. I feel grateful that we have this in our town. The doctors and…read morestaff have been wonderful

Do not do their weekly weight loss program. Over an HOUR wait with an appointment for a quick shot…read more They don't care and will put walk ins ahead of you making you wait an hour or more when you're paying for GLP 1 weekly. I've also been in a waiting room with no one there and waiting more than 30 minutes. I do not recommend them.

Very happy with my experience when I went there with a painful sinus infection. I like that once…read moreyou register to see someone, you are updated about your place in line, and time that you need to come in. I found all the staff friendly and professional. The nurse practitioner was extremely knowledgeable about my condition, and prescribed the perfect medication for treatment, as well as recommending the appropriate vitamins and supplements to help with my condition.

On March 28, 2025, I underwent my biannual DOT physical to maintain my active CDL, clarifying it…read morewas not employer-sponsored. I paid the $100 fee upfront, as confirmed during a prior phone inquiry and at check-in. The appointment proceeded smoothly, and I received my DOT paperwork. The front desk confirmed everything was complete before I left. On May 5, 2025, I received a text from billing claiming I owed an additional $80 for the visit, citing my "self-pay" status. This unexpected charge, after paying the quoted fee, feels shady and unprofessional. Charging an additional $80 weeks later, despite my clear disclosure of self-pay status and confirmation of the $100 fee twice--once over the phone and again at check-in--raises red flags about their billing practices. It seems like a potential bait-and-switch tactic, especially since the front desk gave me the all-clear when I left, only for billing to contact me over a month later. I contacted the provided 1-844 number and spoke with an agent, explaining that I would have chosen a cheaper alternative had I known the total cost was $180. The agent's response of forwarding my concern to the billing department with a 30-day wait for an update feels like a stall, which isn't reassuring. I will update with the outcome.

Excellent experience with multiple visits. I've had to take a few of my children to this location…read moreand have had nothing but positive experience. Friendly staff. Knowledgeable doctor. Clear treatment plans. So appreciative this place exists

The staff here provided efficient, high quality care for my toddler's head wound. They were patient…read moreand friendly, and he had a better experience getting staples than any regular ped appt he's ever had. Can't say enough great things about our experience.

Most of the PA's here are great. I usually get in and out pretty quick…read more The office staff is friendly and kind. I like to see the same PA each visit. Thankfully I was told when Jennifer works. Most of them that work this location are great. There was only one floater PA that isn't any good , but she's a floater. Great service, they take their time with you and offer more than sick or monthly care. They have diet plan's, bloodwork , HRT and more. I recommend Atlantis.

Sitting in the room for an hour. Nobody comes. Paying money and losing this much time...read more