I am generally a fan of BayCare and its physicians. When I needed an x-ray after a fall, I…read morenaturally picked a BayCare facility. The people were mostly great, and the care met the standards I would expect. However, the system works poorly. First, the "save my spot in line" process is poorly done. I signed up, got no confirmation, and could never check the status. When I called to see if I was really in line, I was told my the person who answered that she didn't know how it worked. I never got the promised text with 30 minutes warning of my appointment time. When I arrived I was taken back quickly, but then forgotten. I sat for over an hour in the little room before I had to open the door and ask if someone was going to see me. They had forgotten about me. The doctor was fine, and apologetic. Then it was another 30+ minutes to get an x-ray. Then another 30+ minutes to hear from the doctor. Then another 45 minutes to get a tetanus shot (they apologized for forgetting me again), and then when it was finally time to leave they told me I never did the required paperwork on arrival and I had to stay to do that. In short -- I was there for over 3 hours to get an x-ray and a shot, with an appointment. They admitted forgetting I was there twice. They said something about not scrolling far enough on the computer. It was busy -- but something is clearly broken there. I think the staff here was potential to be great, but maybe is let down by the patient management systems in place and general management of the facility.

Generally going to an urgent care your wait time is not what you spend in a ER. There is nothing…read morewrong with being busy, but disclosing this information would make me want to come back. Waited almost 3 hours and still did not get seen. Disclose your wait times

I originally started seeing Dr. Barzey in early 2021 after being extremely unwell since 2017 with…read morezero diagnosis. I had seen well over 30 different doctors and expressed to several of them that I'd felt like part of my health issues was my thyroid and I'd been exhibiting all the symptoms of hypothyroidism. None of them listened. They'd run tests and tell me that I'm fine. Even the Chief of Endocrinology at USF, a Harvard grad, told me I was a medical anomaly, that he couldn't do anything more to help me and sent me on my way. Dr. Barzey was the first doctor that made me like my complaints weren't being views as complaining and actually listened to me. After one visit and some testing, BOOM. Diagnosed with primary hypothyroid disease. And ironically enough, I've since gone back and looked through all my labs from 2017 up until I was diagnosed, and my thyroid labs had been consistently tanked. T4, T3 and TSH were all "normal" but only barely. I feel like any doctor who saw that all my labs were crazy low-normal should've done something to help me. The whole way lab testing is done where they take the lowest of the low and the highest of the high and if you're somewhere in between, you're normal.. that's gotta go in my opinion. It's keep so many chronically ill people undiagnosed and hopeless. I'd previously rated this clinic at 3 stars because while Dr. Barzey is phenomenal, the front desk staff was always extremely rude and treated me as if I were inconveniencing them when calling in or checking in and out for appointments. Their behavior was so bad that mid last year, I actually started having the nurse practitioner who I see for my hormones at a different clinic take over my thyroid maintenance since she did both. I was recently diagnosed with low blood pressure and the cardiologist that diagnosed me referred me to an endocrinologist. My hormone NP was honest in that she had no clue. So I thought about my amazing experience with Dr. Barzey and knew that if anyone can diagnose what's going on, it's her.. so I had my first appointment with her in over a year just recently. And I've gotta say, I was REALLY PLEASANTLY SURPRISED. All the front desk staff are the same, but they're all so nice, helpful and well, enjoyable. So I'll definitely continue coming back now. I'm really glad that issue was fixed cause Dr. Barzey is so amazing. And I never wanted to stop seeing her. I just felt so awful already with my health, that the frustration I was experiencing with the front desk previously wasn't worth it to me then. But even if they were still rude, Dr. Barzey is definitely worth dealing with this or that in order to see. Thank you SO MUCH DR. BARZEY. YOU SERIOUSLY CHANGED MY LIFE FOR THE BETTER AND I WOULDN'T BE AS WELL AS I AM TODAY IF NOT FOR THE CARE YOU GIVE TO YOUR PATIENTS!!!

We came in to the Diagnostic Clinic walk-in clinic Friday afternoon. My wife is absolutely my…read morepriority #1! Everyone we encountered was professional and we were quickly seen by Kelly Sommers. She asked questions, provided excellent care quickly and really impressed us! Thank you Kelly! If we need quick care again, we are sure to come here! Life is good with excellent medical professionals!

This place is the best !! Excellent in every way!…read more Everything from the reception to the care quality is absolutely the best. I suffer from a sprained wrist and went to two other Urgent cares in the area, but none is even close to STATMED at Countryside Mall. Not only were they able to see me in a timely manner but they were able to do X-Rays on site (on a Sunday!) and provide a prescription to help with the pain. Thank you Rachel and Jennifer and everyone else who helped. In addition, they recommended that I see an Orthopedic doctor and gave me the name of one that took me on short notice, because I was referred by STATMED. If you need help, don't hesitate to use this wonderful facility.

Had Weather related Migraines with auras two days in a a row Christmas Eve and Christmas day. Had…read morenot had these for over 14 years came out of the blue doctors offices are open during the holidays so I went to Stat med urgent care in Countryside Mall. From the very start, the staff, the physician's assistant, the nurse, everybody was reasonable, understood exactly what my problem was, took excellent care of me, prescribed the right medicine, and had me in and out of there lickety-split. I'm so grateful for the excellent treatment I received. I picked up my prescription, and now I have my pills on hand in case I get another one of these strange migraines. Highly recommend this practice.

Mease Countryside saved my life when I had bleeding, ulcer 2 years in a Row…read more SCHEFFER 3... MOST KINDEST NURSES DEDICATED TO THEIR JOBS ON THAT FLOOR IS A PERFECT 10. THEY WORK TOGETHER AS A Team . AT A DROP OF A HAT IF YOU HIT THE CALL BOTTOM they are in your room. Rooms are clean. All the rooms are private. The food is good, housekeeping, ladies are very respectful and wonderful. The Radiology Department are very kind and considerate. WE TRAVEL 45 MINUTES IF ANY BODY IN MY FAMILY / IS HAVING AN EMERGENCY. The EMERGENCY ROOM is very well organized If you're admitted. The PEOPLE ARE SUPERIOR TO NONE! Ten . IF YOU HAD A BAD EXPERIENCE WITH SOMEONE JUST TALK TO THEM. Call Hospital Administration that is available in all hospitals across the USA. "Don't forget if you go to the hospital or you're bringing someone you're NOT on your best behavior because you're not feeling well." Whether you're in emergency room or the main entrance, the Valet men that park your car also kind and respectful of your property. They don't charge you, But it's nice to give a tip. I have never had a bad experience all the years I have had to go To MC Hospital. I hope this post will help you think before you Post. I normally don't post reviews. Don't let a negative post/reviews put you off.

I don't know why every time I have to have them draw blood or put an IV in I have to get in an…read moreargument about where to put the needle because the nurses seemed to know everything. And then I ended up getting poked four times every single time. I was admitted two weeks ago for kidney stones. And anyone that's had that nose it's hell. The nurses were very very sweet as well as the cafeteria staff that came in personally delivered the food every meal. The doctors were very nice. I have nothing bad to say about them. I will say that the menu leaves much to be desired. When I was hospitalised 10 years ago, it was definitely a lot better. It was more gourmet style. I do wish they would make more options for vegetarians. Or at least make the meat meals with a NON MEAT OPTION. I know they are prepackaged but still.

Seen quickly, staff professional and friendly. Diagnosis appeared correct as I recoveredread more

Do not go to Guidewell, if they call an ambulance without your permission you are responsible for…read morepaying the bill ! I have gone to them concerning my bill of $980.55 and they said they would take care of it. that has not happened and here I am trying to find out why they think it was not medically necessary. My husband was with me, he could have driven me to the ER. I ended up in the hospital for four days !!! No matter how much I like the doctors there, I will never go there again. Now I can't post unless I state the quality of care, this is crazy. Yes, the quality of care is great .

We add a cardiologist of my list of health providers this year in this crazy adventure. Today's…read morevisit was to put on a super fun heart monitor that I have to wear for 30 days. The check in system was quick and all I had to do was show my ID and insurance and I was done. The wait was only maybe 5 minutes before they called me back. Once in the back, I was shown how the monitor works, how to use the cell phone that goes along with it, and how to change the patches. What I thought I was getting put on was actually much different than it turned out to be. It used to be a little pack that you wore that would be around your waist but now its small sensor box that is attached to your skin over your heart that you just change every 4-5 days and the cell phone just has to be within 30 feet of you at all times. That was a huge relief. I was in and out of the office within 20 minutes and it was seamless. I hope all these appointments go this easily.

Diagnosed with Covid and pneumonia Jan 13, 2022 by ER. Recommended to do a follow up with a…read morecardiologist for a low resting heart rate of 38. The hospital wanted me to stay to monitor but I promised to do a follow up. Im new here in Florida, so stayed within the same hospital group for a follow up consult. Dr Parag Patel is who I picked to visite on 1-25-2022. Im still recovering and very weak. The front desk help was exceptional and brought a smile to my face. As Dr Patel entered the exam room and asked my why I was there for a visit, I explained that I had a low HR that medical people were concerned about. He asked me if I had passed out or was dizzy, I replied not at the time. I had experienced chest pain, burning and shortness of breath. I also was experiencing indigestion symptoms. His response was of dismay and not understanding why I was there, he said everyone that has COVID is experiencing these things, its common and that if I wasn't passing out that I had nothing to worry about. It occurred to me at that time that he was very irritated with the situation and then proceeded to listen to my chest. I shared that I was upset with his bedside manner and that I could leave. He said he would set up tests, gave me paperwork to hand to check out to set up apts. I took paperwork, handed to very nice gentleman at the desk and left. Unfortunately Dr Patel is a very unhappy human being and the humanness of us underlings really pushes his buttons. I really hope that whatever is in the way of this doctor gets resolved, when people are sick, they require empathy.

Most of the PA's here are great. I usually get in and out pretty quick…read more The office staff is friendly and kind. I like to see the same PA each visit. Thankfully I was told when Jennifer works. Most of them that work this location are great. There was only one floater PA that isn't any good , but she's a floater. Great service, they take their time with you and offer more than sick or monthly care. They have diet plan's, bloodwork , HRT and more. I recommend Atlantis.

Sitting in the room for an hour. Nobody comes. Paying money and losing this much time...read more

Very happy with my experience when I went there with a painful sinus infection. I like that once…read moreyou register to see someone, you are updated about your place in line, and time that you need to come in. I found all the staff friendly and professional. The nurse practitioner was extremely knowledgeable about my condition, and prescribed the perfect medication for treatment, as well as recommending the appropriate vitamins and supplements to help with my condition.

On March 28, 2025, I underwent my biannual DOT physical to maintain my active CDL, clarifying it…read morewas not employer-sponsored. I paid the $100 fee upfront, as confirmed during a prior phone inquiry and at check-in. The appointment proceeded smoothly, and I received my DOT paperwork. The front desk confirmed everything was complete before I left. On May 5, 2025, I received a text from billing claiming I owed an additional $80 for the visit, citing my "self-pay" status. This unexpected charge, after paying the quoted fee, feels shady and unprofessional. Charging an additional $80 weeks later, despite my clear disclosure of self-pay status and confirmation of the $100 fee twice--once over the phone and again at check-in--raises red flags about their billing practices. It seems like a potential bait-and-switch tactic, especially since the front desk gave me the all-clear when I left, only for billing to contact me over a month later. I contacted the provided 1-844 number and spoke with an agent, explaining that I would have chosen a cheaper alternative had I known the total cost was $180. The agent's response of forwarding my concern to the billing department with a 30-day wait for an update feels like a stall, which isn't reassuring. I will update with the outcome.

This is a great find. Since many of my docs are within the Advent Health system, the doc here had…read moreaccess to my medical history, meds etc. I had a really bad sore throat but my primary doc was booked and just couldn't fit me in same day. Instead they offered to make the appointment for me at this facility same day. I got the attention I needed and the doc was extremely thorough and spent quite a bit of time with me. It was great.

One of the worst Primary Care groups,right next to retirement communities,The staff changes every…read moreweek,They have too many patients.They suck.Would not waste my time going to some place they cannot take care of you,the Doctor we saw today was a total DUMBASS.They tried calling us after the appointment that referral for a specialist.We made the appointment with the specialist 2 weeks ago.Totally nobody has a clue,Jump in the water if you dare.