First come, first served means you might well be waiting over an hour for someone to see you. Mostly dogs. The care seems reasonable, but that waiting room scenario is set up for the convenience of the vets and not the customers. Perhaps they abandoned appointments because people were late, but this way even the on-time people are affected. So, call ahead and find out when they open. Arrive 15 mins early and wait at the door with your animal. Then you'll be first in line. read more