Warm, friendly and helpful - the staff at Cranbrook really show that they are dedicated and compassionate people. We usually see Chris the vet who is an amazing man. My animals adore him and I do believe he adores them too. We previously saw Chris at his surgery at Polsloe but we have now been going out to Cranbrook because of the large car park which is much more convienient. Chris use to be a zoo vet. (there are pictures on the wall of him treating leopards etc so I have complete faith in him treating my moggy! Although she can be just as lethal sometimes I assure you) Just like most people who are dedicated to their pets I can sometimes appear a little too crazy about them, but its lovely to go into a practice where they make just as much fuss over my animals as I do. When my cat was in to stay the nurses even picked up on her idiosyncrasies, which made me think she must have got a lot of care and attention for them to know her so well. read more

over 4 weeks ago I sadly lost my dog. 2 weeks after I call to see where he is as was expecting him back by then, their response "we'll chase with the crematorium and wait to hear from us when he's back" a week later nothing so I call again to be given the same response. This time I asked for a call back immediately after giving me an indication when I can expect him. 10 mins later I get a call from a different receptionist saying they've 'just' received a call from the crematorium chasing a further £10 for the engraving we asked for and then they could chase it?? I was unaware of this £10 as paid everything Cranbrook vets asked for. I am more than happy to pay but why could she still not give me any indication of when to expect him. She then said she was hoping it would be the following Mondaythey would receive him but just wait for a call. we are now 4 weeks and still waiting so I phone the crematorium direct who say they were only called last Thursday (over 3 weeks after he passed) to collect him. Total lies from the receptionist each time I've called as they clearly had him still at the vets. it's so upsetting I am having to chase this and they obviously don't care how painful this process is as they were never actually chasing anything? Poor poor service and still waiting for my pup to come home- I do not recommend read more

Beautiful practice! This is a branch of my normal practice (Polsloe Veterinary Clinic in Exeter) and having recently been to Cranbrook I was blown away by the state of the art veterinary equipment and of course the parking! (PLENTLY OF PARKING!!!) The staff are so friendly and helpful. They have seperate kennels for cats, dogs and exotics. (rats, birds etc) It's great to know my animals have access to this treatment. (the lady I was with whispered, its like ER!) read more

We cannot speak highly enough about Cranbrook vets, they were so kind when our old dog had to be put to sleep. They came to our home so she did not have to go away and died in her own home, they were so understanding with us too as we were very upset at the time. When we got our new puppy they gave her all the injections needed, and have just done a great job of spaying her, their prices are on the lover side of average. The staff are kind and welcoming and know the name of the dog as soon as you go in. Thank you Cranbrook L & D Moon read more

We have had an absolutely horrific experience with this practice. We had to make the sad decision to put down our dog. Following the emotional appointment the receptionist assured us that the ashes would be returned and would be ready to collect in 2-3 weeks, and proceeded to take payment as appropriate. 4 weeks later we were still waiting to hear about the ashes, so called the practice only to be told that we never paid for the ashes to be returned. However, on the day of the appointment we specifically clarified at least three times that we wanted cremation and return of the ashes and the receptionist specifically said this was included in the fee we paid. My Mother even asked "does this cost include the ashes or do we need to pay anything extra for that?". I was stood right next to her and the receptionist confirmed everything was accounted for and even said the amount "includes return of the ashes to you and we will call in you in a couple of weeks when they arrive back with us". The unethical practice is now gouging for extra payments and refusing to return the ashes. This extremely distasteful service at such a difficult time is hard to comprehend and they show no empathy or understanding . I spoke about this issue with the manager and she was EXTREMELY rude, patronising and dismissive and would not admit there had been any error on their part and was not even willing to listen to my side of the story. Zero customer service skills and disgustingly rude and aggressive. I highly recommend you avoid this practice at all costs and will be taking further action to resolve this horrible mess. read more

Without a doubt the best practice in Exeter. They have been my Vets for little over a year now and each time I go there I am always greeted with a smile and welcomed like I am one of the family. The Vets there are great and thorough, they are truly wonderful and a credit to their profession. read more

Absoluty the BEST. My rattie was ding and I didnt know what to do. They was waiting for us over an hour and when we got there my pet was better, doctor, named Chris said that he want to make sure that she is fine, and he spoke to her like to the human I never saw something like this in my life!! They are the best!!!! read more

I am very lucky in life that I have found a Vet that I can trust. I have found that in Mr Vogt and his extraordinary team. You will never meet a team kinder or more compassionate than the team here. They have a wealth of advise and are obviously up to date with all things Veterinary. Because of them I have always had my pets insured and they are members of their exclusive VIP club, which means I don't have to worry about paying out for preventative care. I am covered for everything because they took the time to make sure I knew how to take care of my animal and provide the best care for them. I must say I feel rather special when I go in there and they tend to (to put it as politely as I can) attract a more gentile client. (perhaps I am sounding a bit old now!) I really do hold them in deep affection, they are rather special people with great big bear sized hearts! I am getting older now (sad to say but it happens very quickly!) and it's nice to know I have them to help me when it comes to my pets. Great job. read more