2 year old dog died after anaesthetic for a spay caused kidney failure. Spoke to the manager, said…read morehe would call me back the next day. 12 days later I called again as no contact. He said it was the first he had heard of it, I pointed out I had spoken to him. He then said that he hadn't done anything as Vet A was away. I said it was vet B who had done the surgery. That set the tone for their care and competence from that point on. Requests were ignored. Emails were sent with no attachments. VCMS are powerless as it is voluntary for vets, they can set parameters. No apology for the woeful service, paid over £1400 for the cost of her hospitalisation post-spay. CVS head office declined to get involved and said it was a local issue. When we picked her up after three days in their care she was unclean and matted, the ultrasound gel from 4 hours earlier had not even been wiped off, they said they hadn't had any other complaints. Management and the ethos is shocking.

Able to see your pet quickly, great prices, caring vets . . . what more can I say! They have been…read moreso good to us and our little creatures since we started using them two years ago. I can always rely on them and know they will do everything they can to treat our pets as they deserve.

2 year old dog died after anaesthetic for a spay caused kidney failure. Spoke to the manager, said…read morehe would call me back the next day. 12 days later I called again as no contact. He said it was the first he had heard of it, I pointed out I had spoken to him. He then said that he hadn't done anything as Vet A was away. I said it was vet B who had done the surgery. That set the tone for their care and competence from that point on. Requests were ignored. Emails were sent with no attachments. VCMS are powerless as it is voluntary for vets, they can set parameters. No apology for the woeful service, paid over £1400 for the cost of her hospitalisation post-spay. CVS head office declined to get involved and said it was a local issue. When we picked her up after three days in their care she was unclean and matted, the ultrasound gel from 4 hours earlier had not even been wiped off, they said they hadn't had any other complaints. Management and the ethos is shocking.