excelloent service alwys friendly and professional. care of the animals is paramount and the vets…read moreare very professional and there is genuine care for your pet which puts the client at ease.

Staff are always friendly and helpful. Vets themselves are professional, caring and always patient…read moreto give advice and help when asked for. My 3 cats don't mind the trip there and back too much. The waiting room can get a bit crowded at times though.

These hurt my dog deliberately or through incompetence. They shaved his ears taking off a layer of…read moreskin, diagnosed vasculitus wrongly and a non existent eye infection for financial gain. Prescribed medications unnecessarily and to top it off customer service was disgraceful. I was given a full refund after proving there was nothing wrong with my dog. They tried to offer partial refund as a gesture of good will. I insisted on the full amount and as a gesture of good will I would not take them to court. AVOID AVOID AVOID

I think this has to be one of the better vets i have ever taken my cat to. The staff there are…read morefriendly and will always try to get you an appointment for your pet as soon as possible. The vets themselves you can see genuinly care about the animals welfare but also realise that treatments can be costly. They go out of their way to ensure that they can give your pet the treatment they need at a lower price and without breaking the bank. I found this particularly true when my cat was ill for about 3 weeks, i had to make several trips with her to the vets and they did their best to make her feel as comfortable as possible. They didnt even bat an eyelid when she tried to bite him!!!

My partner and I take our two pet rabbits here frequently, one of which has required an operation…read more The staff are really lovely and are happy to answer any questions and give advice over the phone. On your first visit you get 6 weeks Pet Plan insurance free which is handy because it gives you cover immediately, whereas when you purchase the same cover online you can't make any claims in the first month or so. The waiting times seem to be really good as we've never had to wait more than 10-15 minutes and there is adequate parking outside. Along with the usual veterinary services, they have weight and behaviour specialists and even offer bereavement counselling. We're both huge animal lovers and we'll be taking our pets (both current and any future additions!) for years to come.

This is a lovely vets, being the main branch of a group in Plymouth. The vets has its own car park…read morearea and is very clean and well laid out. There is a seperate entrance and exit so if you have had an upsetting experience you do not have to walk past all the other waiting animals. I have been here with my own animals and injured animals I have found and they are always just as caring with them. Opening hours are longer than other vets I have visited which is very handy if you work all day. Staff are very knowledgeable and always happy to discuss any concerns you may have.

This place is the most inefficient place I have ever had the misfortune to visit. I understand it…read moreis a charity but even so having to wait hours past your appointment while others come in ahead of you is disgusting

my 1 year old healthy cat died when going to get neutered. they told me i had three days to decide…read moreif i wanted him cremated or buried, i rang three days later to request a biopsy as i don't understand why my healthy cat died in their care and they told me they had already cremated him, aka got rid of the evidence. They are clever and cunning and use the the form you signed before operation to protect themselves when 'accidentally' killing animals. if this was a human who died it would be a big deal. DO NOT GO HERE

I would not recommend Harwell veterinary practice to anyone. Yesterday I went for the first time…read morewith my dog who had a cut to her face. I was very disappointed with the standards at this clinic. The most serious concern I had was for hygiene practice; the vet used a cloth towel hanging on the wall to wipe implements, both clean and dirty, and it was not disposed of before or after each animal he saw. Less serious issues were that the whole process seemed archaic, he was writing notes in a notebook, flicking through a folder to find prices for medication, moving that folder to and from the consulting table therefore contaminating it several times. I'm surprised the clinic was so busy with such poor standards obviously the norm. I will never go there again.