I booked an appointment with a provider online- they did not cancel - just didn't show so I…read morescheduled another. This time I get a message an hour before stating "they can't provide services "to me". Hmmm sounds like discrimination. I politely responded and asked why- got no response from RN Michelle. Oh this is the same nurse who refused to refund my money when I accidentally purchased the wrong package online- stating we can only give you a credit for future purchases- our system isn't set up to give you back your $700... hmmm that sounds kinda like stealing. So then she sends me a list of Duluth medspa patients( by accident) Hmmm sounds like someone is neither professional nor in compliance with Patient confidentiality. I'd take my business elsewhere..... yes I have saved all of our communications nurse Michelle

I called this med spa over a month ago to ask why their August schedule wasn't available, which is…read moreunusual in this industry. Most med spa clients book months in advance. I was told it would be posted "soon." It's now May 31st 2025, and still--no August schedule. When I followed up, I was told they're waiting on one girl who does the services, and she hasn't finalized her availability... because she has another job. Let that sink in: they're delaying bookings because they rely on a single part-time provider. And when I expressed concern? I was told, "You're welcome to go elsewhere." I've never heard of a business encouraging potential clients to go elsewhere--especially because their only provider hasn't committed to a schedule. This is a med spa, not a high school part-time gig. Their glossy website suggests professionalism, but the reality behind the scenes is anything but. If this is how they treat new clients, I can only imagine how they handle reschedules, cancellations, or post-treatment issues. Thankfully, I found a far more competent and reliable provider in Twin Ports after relocating. This place is a major red flag.