I should've read the reviews first, no surprise they're awful…read more
I placed a very large, and very expensive order, in Sept of 2024. The company told me to expect a 3 month lead time, that I'd have my products in December. I paid the full $27,000+ up front, and waited patiently, during which I placed another $2,000 mistake with them. Very little communication, and December came and went with no doors. It was March, over 6 months from the order date, when they finally arrived. The owner's laziness goes beyond not communicating, it goes to packaging as well. My $1,000/piece doors were wrapped in a single layer of cardboard. My grocery store does better. Not surprisingly, 7 of the doors were damaged in shipping. We made a claim with the freight company, whose driver couldn't believe they used 1 piece of cardboard, photographed everything, and notified the T/G Store who couldn't care less. They told me they would not order new doors until I paid for a second order of doors, or the freight company reimbursed them.
I finally got a phone call with the owner after threatening legal action, and she was as helpful as a blade of grass. About as smart as one too. She told me over and over how I had to "have skin in the game" and that they would ship my order when they get paid for it. SHE HAS $29,000+ OF MY MONEY STILL. It's now June 2025, over 9 months, and they still haven't fulfilled my order.
Do yourself a favor, burn your money instead of paying the T/G Store, it'll go farther.
