A friend sent pictures of their tile work to save us grief. They are impostors and have zero knowledge of tiling. This business should be shut down!! They hacked the tiles off at the top leaving huge gaps they said would be packed up with grout, arguing that this tile work was done right? No backer board was used. This was on a conspicuous kitchen step-up that you see when you enter the house. The last few tiles were left at full size. (Hard to see that part) See my profile pic for details. Total incompetence and gall to say that this was correctly done. I see they're still nasty to their customers, see their Facebook comments! read more

Completely blew me off. I sent a drawing of my kitchen with all the measurements and never heard from the company. I went in thinking they had not received it. Wrong, she had the copy sitting on her desk. I had waited for over a month. read more

Great selection of flooring types, countertops, backsplash, etc. Kitchen counter measuring and installation was flawless. Like the variety of products. My only concern about this organization is telephone presence and when just stopping by - the staff lack social graces to convey warmth when answering the phone or greeting you in person! The 'sale' starts with hello, make that hello memorable not the 'yikes, I don't like talking to you' moment from the customer's perspective. read more

Surfaces by Design take what they do very seriously. They strive to be sure that you get top-notch customer service, and great quality products! They are very friendly and easy to work with. Highly recommend you visit Surfaces by Design when you need some tile, flooring, or even granite! They have it all! read more

I do NOT recommend this company at all. They are scam artists. We had them come out and measure for carpet last year, the guy happened to be the owner who came out. He told us they had a military discount that's one of the reasons we went with them. When we went to pay, they said they gave us such a good price on the carpet they weren't going to give us the military discount.... that was the first strike. Next we brought 2 samples of carpet home, same color just different thickness. We chose the cheaper one, but when we went to pay the price tags were switched....strike 2. Next we needed our carpet installed before we moved into our house, they promised it would not be a problem and we scheduled it well in advance. We had the carpet scheduled to be installed a week before we moved in. We had people helping us move in our new home because my husband is a disabled combat vet and we couldn't do it ourselves. They ended up canceling on us last minute and couldn't fit us in until I threw a fit and they made time a week later so we had to hold off the move and we did not have help because of them. They didn't understand why we couldn't move in still and just leave everything in the dining room until they could install the carpet. They were so rude and only gave us $100 off.... strike 3. About two months after the carpet was installed we noticed the carpet was shedding, I called them and they said it was normal for carpet to shed the first year. Well October was a year and the carpet is still shedding, a lot. We are picking up carpet everyday. In August my dog peed in the entrance to our guest room right on the seam and the carpet completely came up after I cleaned it with an ammonia/ water mixture like it says to on the Mohawk website. I contacted surfaces again and they filed a claim with the manufacturer Mohawk. Mohawk had 3rd party inspector come out to look at the carpet and the inspector said the carpet shouldn't be shedding that bad, he said if the carpet was being pulled up by something there would be the carpet backing attached to the pieces but there is not, it comes out with ease. He took pictures and said that the carpet is obviously defective and he didn't even think it was real Mohawk carpet, yet in the report he filed he was completely two faced and said the shedding was due to our elliptical in the living room, even though it hasn't been used since we got the carpet or moved.... how does that explain the shedding everywhere? They also said I chemically burned the carpet upstairs which is such a lie. So Mohawk said this was not covered. Surfaces by design had the installer come out to fix some areas which they did and the installer agreed 100% with us that the carpet is defective and our carpet should not look like this after 1 year, but he said because we have two dogs we are never going to be able to fight. My dogs are very well behaved, it's not like they are tearing up the carpet. We chose the carpet we did because it was "Pet friendly" and had a warranty on it. But I guess it's not water friendly..... There is only 1 person at Surfaces by Design who has been nice and that is Kelle. Adam the installer is great, he is independent and the only installer they use, he is super nice and you know he is telling you the truth.The quality of this carpet is terrible for the thousands of dollars we spent on it. We splurged on carpet and I wish we could go back and not go to surfaces. My parents have the same type of Mohawk carpet they got from a different retailer and they have never had an issue. I wish I would of read the reviews before I bought carpet from them. read more