Hello,
I am letting you know of ridiculous situation that your clinic put me in today. I was given paperwork indicating that I needed to be at the Los Lunas clinic after 9:00 AM by Wednesday, October 4th. I, like many of you, work for a living, so I chose today to request the time off to give the urine sample. I arrived at 9:00 and was turned away because the person that does this service wasn't in until 11:00 AM. Fair enough, so I went to back to work and returned at 11:00 only to be turned away again because this person called in. The people at the office were of no help, and the person I got ahold of on the phone was rude and also useless. In addition, the email to reach out for this type of complaint doesn't work either.
In the future, please consider not offering services you clearly can't provide. also, due to the rudeness I encountered on the phone, I will be leaving appropriate reviews on all platforms so as to let everyone know the quality of your service.
I would suggest reaching out to me with a BIG apology and suggestions to make this right.
UPDATE: THIS BUSINESS COST ME A JOB!!! After everything mentioned above, they submitted false documentation to indicate I refused to submit a sample resulting in the loss of this opportunity. All because their tech can't read a simple temperature strip. This place is bad folks. I wouldn't recommend trusting my health to place that can mess up a simple urine sample this badly. I went with a different employer that uses a different testing facility and had no issues whatsoever. In fact, I've employed at the new place for a minute now. #Duke City Sucks read more