Prompt, friendly, professional and dedicated to fixing me up. You can't ask for anything more than…read morethat! Deanna was a pleasure

I wish I could give them zero stars. Tried to go in yesterday and they told me they couldn't see me…read morebecause their provider left for an emergency. That's fine, schedule my appointment for the next day. get a call that their provider is stuck in traffic and they have to push my appointment two hours out. Sonia, who called on their behalf showed no remorse or care that this is a continuous issue, even though they're a medical care center.

Had an appt at 2 pm. Was triaged and seen immediately. Blood work and EKG. They didn't call with…read moreresults and their website didn't work. Suggested I get a CT scan. No insurance. Care was good. The receptionist should tell everyone coming in with cold and flu symptoms to take a mask and wear it.

I went in because my knee hurt. I told the "Provider" that I had initially hurt my calf (sprain)…read morebut that I had later thought I'd done something to my knee because the pain there was making walking difficult. She said, "Your knee hurts because you've been limping." I told her I had done the RICE protocol for weeks without relief, but she told me to keep doing that and to NOT wear a knee brace, the only thing that made walking tolerable. After two more weeks of RICE, I saw a doctor who ordered an MRI and discovered that I had a torn meniscus root. Not sure why she was so dismissive of me, but I literally left in tears.

Friendly staff and quick service oncetaken back. Came in knowing I had a UTI and the…read morereceptionistlet me give a sample before being fully processed. Only reason for 4 instead of 5 is that no one told me it was delayed opening because of winter weather. That is a failing of corporate and their call center not knowing about the delayed opening.

Their website says they are open from eight am to eight pm daily, came at 4:30 on a Sunday and…read morethere was no one here. Incredibly unprofessional for urgent care to not be open when people who by definition need something urgently expect you to be based on the information provided.

I am absolutely blown away by the care this facility gives. My mom is in town from California and…read morewas in need of meds, and her doctor wasn't able to send things to a different state. Against all desire we had to go into an urgent care. I had been here once before, and they were quick and kind. This visit was no exception. From the front office check in, to the nurse and NP, everyone was extremely kind and helpful. My mom felt at ease with her care, and they allowed me back to ask a bunch of questions!! I will definitely be coming back for any further issues for myself and my family!

We had a great experience with the staff and medical professionals - Alex and Joy were fantastic,…read morecompassionate and efficient. My sister had taken a bad fall and we were concerned she had broken a hip - they got her xray'd there on the premises and the Radiology Tech was also so caring with her. We were told that we'd receive a phone call with the results after the Radiologist read it. We did not receive the call, this didnt upset me as I do know that things happen, not a problem - I began trying to obtain the results since first thing this morning. Its now 150p and we just recently, after many tries finally received the results. I was so impressed yesterday at the care she received - today...I'm done! If you like the run-around, this is your place...sadly. Healthcare is terrifying already, why it needs to be so difficult I just dont understand :( Do better Duke City!!

Seamless experience. Easy to make a Sunday appointment, efficient check-in, friendly front desk…read morestaff, professional and friendly medical assistants. Dr. Jo is outstanding! Presbyterian and Albuquerque are fortunate to have a physician like Dr. Jo. Presbyterian has done an excellent job in providing after hours medical care.

The customer care from the front desk to radiology to the medical assistant was amazing!…read more Personable, thorough and professional. Beyond wrestling with illness, it was a wonderful experience.

My wife had a very poor experience here. After carrying strong flu-like symptoms and a 103 fever…read morefor three days, she was sent away without treatment. The PA who saw her listened briefly to her lungs, then became focused on her perception of heart attack symptoms in my wife, after my wife stated her chest hurt when taking deep breaths. My wife left without any real treatment or investigation of her symptoms. Two days later, my wife was seen by a different PA at a different urgent care company. Her lab results showed she had pneumonia. The new PA prescribed proper medication and now my wife is on the mend. Would not recommend this office.

They never answered the phone. They don't really care about the caller's needs. Ignoring a…read moreringing phone is a strong indicator of quality. Let that be a warning.

I enrolled with GoPrivateMD for two years, ending July 2026. I found Dr. Pascuzzi adequate, if a…read moretad obsessed with my T levels. The reason for my one-star review is his assistant (and wife) Shannon. Shannon is incompetent. She couldn't manage GPM's on-line interface. She was unable to get my medical records from my prior PCP (not a problem for my new doctor). She didn't notice when GPM's selected testing service didn't run all of my tests and then sought to blame me when I pointed it out to her. She then sent me test results for another patient, which I only noticed were not mine when I saw that I (male) had apparently been tested for menopause. I wonder what steps, if any, she took to notify the correct patient of this HIPPA violation. When I sought a refill on a prescription, she demanded that I email her the prescription name, another HIPPA violation. Yet somehow she figured out what my script was when I decided not to renew with GPM, emailing me the script name, another HIPPA violation. In addition to violating HIPPA, her email style is condescending and rude. From what I could tell, Shannon's only strength was making sure my annual fee was paid. Want the kind of special attention concierge patients deserve? Go elsewhere.

I wish I would have joined GoPrivateMD years ago! Dr Tom and staff are the best! No wait and always…read moreavailable when I need them.

Came here on a late Sunday afternoon. There was no one else waiting and staff was extremely…read morehelpful, professional and efficient.

DO NOT GO HERE!!!!!!! Unfair billing practices is their specialty. I went here over a year and a…read morehalf ago and honestly forgot about the bill because they didn't bill me until OVER A YEAR LATER. Per NM law, they have no leg to stand on if they can't provide proof they billed you in a timely manner, ultimately resulting in them eating my bill. I was not about to pay it because they couldn't be bothered to bill me timely. About 6 months ago, my husband ended up at the same urgent care even though I told him not to. Guess what? Took them SIX MONTHS to bill him. We received a bill of $10 and called prepared to pay when the guy in the line notified me we owed over $100. I said that's odd considering I have a bill here for $10 that was "sent" 4/20/26 which, again, super weird because we just received this bill in JUNE. Proof that they don't have their crap together. The customer service guy was less than helpful so I asked to speak with the "supervisor" who oddly sounded like the same guy lol only to be HUNG up on TWICE. Called back immediately and demanded to speak to him but he was suddenly out of the office literally 10 seconds later . Then the guy said they were ready to take my $10 payment and I told them to eat the bill. I would not put it past them to charge me the full amount so better safe than sorry. Also, people, medical bills can't be sent to collections by law in NM unless they are over $500. Do your research! It'll save you a lot of money when it comes to companies like this with unfair and ILLEGAL billing practices. No sweat off my back. I was ready to pay what they billed me but after the horrible way I was treated, good luck to them and hope they go out of business. Will be reporting them to the BBB also. Save yourself the hassle. Do not use these people - they also have one other location on the east side. Avoid them at all costs!

Came in for a deep cut to my son's leg. The staff was very accommodating as me and my husband were…read moreboth lightheaded just from seeing the open wound. Beyond taking care of our son, the staff gave me and my husband anti-nausea medicine. A great place to visit when you need to go to an urgent care.

The wait time is always floppy floppy. Like could be waiting a few minutes to hours. Just depending…read moreif the everyone has their sh!t together. Even if you reserve a spot online doesn't matter you will wait. And the front desk people allllwwaaaayyyssss are rude. Always. Doesn't matter who it is they are just rude. I don't know why. But the doctors are always great and nice and make you feel better. So in my opinion worth the rudeness and wait time. Better than waiting weeks or months to get into a primary for something that's need to be dealt with now. But make sure you've cleared your schedule cause oh boy it's a task.

Very pleasant staff! Online check in was very easy and was seen promptly. Would recommend to anyone…read morewho needs care! Be nice to our healthcare workers don't forget!

TO: TANYA BRNDZIA Deeply Disappointed by Lack of Compassion…read moreand Professionalism I brought my daughter in to be seen, and while she initially did well--greeting staff and sitting calmly--that shifted the moment the NP approached her. My daughter is autistic and, like many neurodivergent children, can become overwhelmed with unfamiliar or abrupt interactions. Instead of approaching the situation with patience or understanding, the doctor said, "If you can't control your child, I don't have time." Let me be clear: 1. My daughter has special needs, and regulating a child like her takes time and skill--not impatience and judgment. 2. There's a reason these appointments are scheduled--to meet the patient where they are and provide care accordingly. 3. The comment was not only unprofessional, but extremely insensitive, especially coming from someone who chose a career in providing care To others. TRULY DISAPPOINTED & DISGUSTED.