I have had to use this clinic several times over the years for a number of different issues…read more Whether direct treatment, a prescription for an infection, or a referral to another provider or specialist, the people at the clinic have been lovely: friendly, professional, understanding, and responsive. No "we can get you in in 6 months" kind of place, and I almost always go online to set up an appointment, although they are a walk-in clinic, too. Never had a long wait and always got some kind of help, which is what you want in an emergency, or if you're in pain. NP Deana was fantastic, a huge smile behind her mask. Amber, at the front desk was, as well. I hope we never need to use places like this, but if we do, I don't miss the factory feel of some of the larger, busier ERs or Urgent Care places I've been to.

I was visiting from out of state. Care was most excellent. Very attentive. Very friendly staff…read more Plus! I was able to make an appointment. Five plus stars!! I highly recommend.

Had an "appointment" for noon. Checked in at 11:45am. By 12:30 I was the only 1 here. But, it's now…read more1:25 and the guy at the front desk said there were 8 people ahead of me. WTH ?? There aren't 8 people here?!?! Showed him my reminder and 3 texts from them and he said it's first come first serve. So why was no one here at 12:30? And now there are 5 people who are here. Don't bother coming. I'm going to wait it out but what a waste of time. I'm still sick from my last visit here 2 weeks ago. Will update when I finally see someone. And I bet it's not a Dr. 4 and 1/2 hours later I saw a PA who said I had a sinus infection. My right ear hurts and it's red. Gave me same prescription but 10 days this time. Place really needs appts then walk ins unless they're bleeding

This is an excellent facility for urgent care, but they are crippled by the worst billing system in…read morethe country. I visited on 1/20/25 with an elbow injury and received good care, but that was the last of the good experiences with Duke City. I have Medicare and an excellent supplement through Blue Shield, and the combination of the two usually results in no cost care. I started receiving bills in April, indicating that Medicare had adjusted and paid a total of $107.45, leaving a balance of $97.71. Any normal provider would have then submitted the balance due to Blue Shield, and Duke City actually did this. After spending hours on phone calls with Duke City Billing and Blue Shield, I discovered that Blue Shield had written a check for $97.71 to Duke City on 2/14/25, and the check was deposited by Duke City on 4/1/25. They have apparently lost track of the payment, and they continue to bill me as recently as today. Blue Shield called them on 6/16/25 and gave them the payment information again. Since Duke City billed me again today, 7/7/25, I called their billing department for the fourth time. The agent noted that they had received all the payment information from Blue Shield, and she didn't understand why it had not been credited, and she indicated that a "supervisor" with access to banking records would need to look into this matter. This is the exact same answer that I received a month ago. Duke City also submitted duplicate claims to Blue Shield on 5/23/25 and 6/13/25 that were denied since they were already paid. If you have Medicare and a supplement, I would strongly suggest that you avoid Duke City Urgent Care at all costs. The billing problems far outweigh the excellent patient care that they provide. Very disappointing.

Called the Menaul location at 7:30pm today 12/26 to verify if they were still open, what time and…read moreif they accepted Medicare. We were informed that they were open until 8pm and did accept Medicare. We arrived at 740. Once we arrived, we were informed by their front desk they stopped talking walk ins at 12pm that day. They stated they were informed by their manager to no longer take walk ins. This should've been communicated when we called 10 minutes earlier. This clinic is living up to their 1.5 star rating. Would recommend more transparency via clinics name, receptionist and the website if you're no longer providing urgent care services for walk ins at certain times.

Came in with my mom at 7:40 pm after calling to verify if they could see my mom prior mentioned…read morethey closed at 8 if we can make it before then. Which we did. Arrived and the front desk then told me they quit seeing walk-ins at noon today. Looked on website immediately after being told this and it said walk in welcome. Obviously their management needs to communicate better. To refuse care on someone who is so sick when you arrive and be told this is in humane !!

Wonderful care! We were visiting Rio Rancho from…read moreCA. My husband had an infection that peaked around 5 on the Wednesday before Thanksgiving. Although they were closing at 6, the receptionist encouraged us to come in, no appointments-first come, first serve. We arrived at 5:35. By the time we were seen, 15 min later, our insurance was contacted and approved and a lab test was run. The nursing assistant was professional and personable. The physician assistant (I think Donna) was remarkable: caring, took her time ( said she had plenty of time although 10 minutes away from closing and Thanksgiving ), looked at the lab results, physically examined him, took a thorough history. He did in fact have an infection. She ordered an antibiotic and sent it to Walgreens by our hotel. She encouraged us to call or return shoulder we have questions or problems. We gratefully left at 6:15 and my husband is feeling great!

My son felt awful. We just needed a strep swab. Got the swab quick but had to wait two hours for…read morethem to tell us it was negative. Wish they would staff these places better.

The customer care from the front desk to radiology to the medical assistant was amazing!…read more Personable, thorough and professional. Beyond wrestling with illness, it was a wonderful experience.

I have never been treated the way that I was treated going here last weekend. I am a disabled…read moreperson who is currently dealing with week 9 of shingles pain because I am severely immunocompromised. I went in for nerve pain and myoclonus jerks as well as just the concern that my nerve pain and shingles were getting worse. I had PA John Luna who didn't even listen to my concerns. I told him I had shingles and I had already been to my regular doctor for it, I told him this was the first time I was being seen for it (we did mychart and phone calls with my PCP to diagnose it) but my pcp had been unable to get me in. John Luna told me he didn't have "the license" to prescribe Gabapentin and that it was a controlled substance ('very recently' he said which I thought was interesting, considering I was put on a trial prescription less than 6 weeks ago for the shingles pain and had my roommate pick it up). I did't go in looking for gaba to begin with, I was hoping for a second round of anti-virals, or tests to make sure that my nerves weren't dying. John Luna also put "pain and numbness" on my referral which the neurology department hardly wanted to even accept because they "don't treat pain" instead of mentioning anything about the shingles that are actively diagnosed and still on my body. I have an appointment in October, so I hope that my nerves aren't fried by then! I have never been treated so badly and I'll be filing a formal complaint as well.

My wife had a very poor experience here. After carrying strong flu-like symptoms and a 103 fever…read morefor three days, she was sent away without treatment. The PA who saw her listened briefly to her lungs, then became focused on her perception of heart attack symptoms in my wife, after my wife stated her chest hurt when taking deep breaths. My wife left without any real treatment or investigation of her symptoms. Two days later, my wife was seen by a different PA at a different urgent care company. Her lab results showed she had pneumonia. The new PA prescribed proper medication and now my wife is on the mend. Would not recommend this office.

Tried to go in & found sign on door saying they were closed- go to location on Juan Tabo. Went to…read moreJuan Tabo & have been waiting for over an hour and there was only 1 person ahead of me. No update on how much longer. Guess I should've just gone to PresNow! If they didn't already have my sample I might consider leaving. Started with one star because of above. Updated to 3 stars. Once finally got seen, the doc was nice and efficient. Just wish the wait hadn't been so long.

GoPrivateMD is extremely convenient. I was able to get an appointment almost instantly. I was…read moretreated for a pulled hamstring with great service. I've also had Dr. Tom see my children at almost a moment's notice. Highly recommend to anyone looking for a change to the primary care physician.

From the owner: GoPrivateMD offers concierge private membership healthcare to individuals, families and business…read moreowners looking for a doctor dedicated to their needs. Episodic urgent care visits also available.

For a place called: "urgent care" really is urgent you spend a lot of time waiting and rude ass…read moresnobby customer service lady at the front desk with the hand tattoo who really moves with a "purpose" my gf is borderline throwing up and took me 3 times to ask for a fucking puke bag and she's taking her sweet ass time and by the time she hands it to me has the nerve to say: "you're welcome" with a snobby attitude like I'm the biggest issue in the world because I asked for a bag 3 times she needs to find a different job if her attitude is gonna be like a bitch if she chose to help people

the lady at the front desk was a real witch. not helpful at all. sorry you hate your job and gotta…read morebe here on a Saturday!

The wait time is always floppy floppy. Like could be waiting a few minutes to hours. Just depending…read moreif the everyone has their sh!t together. Even if you reserve a spot online doesn't matter you will wait. And the front desk people allllwwaaaayyyssss are rude. Always. Doesn't matter who it is they are just rude. I don't know why. But the doctors are always great and nice and make you feel better. So in my opinion worth the rudeness and wait time. Better than waiting weeks or months to get into a primary for something that's need to be dealt with now. But make sure you've cleared your schedule cause oh boy it's a task.

SAVE YOUR TIME AND HEALTH! Don't bother going here. I made an early appointment. When I got in to…read morecheck in there was only 3 people ahead of me. They said the system was down and couldn't get me checked in. However, they were able to get other appointments checked in and seen ahead of me. When I brought up the long wait I was told I had to go somewhere else they were not able to check me in. Directly after I watched them check in 4 other people after I arrived. My appointment was scheduled for 8:30 and they sent me away at 10:45. Was not see at all. They did nothing for me but waste my time while exposing me to others sickness. Came to Duke City Urgent Care. They were professional, courteous, and able to get me see within 30 minutes of arriving without an appointment. PLEASE DON'T WASTE YOUR TIME COMING HERE! They had no care for the inconvenience this caused or my health. I would give them no starts if possible!

TO: TANYA BRNDZIA Deeply Disappointed by Lack of Compassion…read moreand Professionalism I brought my daughter in to be seen, and while she initially did well--greeting staff and sitting calmly--that shifted the moment the NP approached her. My daughter is autistic and, like many neurodivergent children, can become overwhelmed with unfamiliar or abrupt interactions. Instead of approaching the situation with patience or understanding, the doctor said, "If you can't control your child, I don't have time." Let me be clear: 1. My daughter has special needs, and regulating a child like her takes time and skill--not impatience and judgment. 2. There's a reason these appointments are scheduled--to meet the patient where they are and provide care accordingly. 3. The comment was not only unprofessional, but extremely insensitive, especially coming from someone who chose a career in providing care To others. TRULY DISAPPOINTED & DISGUSTED.

don't come here. They don't care. They just want to send you on their way. I had went in because…read morebecause I was experiencing flu/covid symptoms, I got tested &' was negative for both of them. They told me I had a simple cold &' i should be able to go back to work. Well two days comes by i go to work i have another fever. So i go back tell them I was feeling worse &' I got tested again. I waited for 2 &' A HALF hours just for them to tell me they don't know what's wrong with me, so they gave me a Throat culture &' i wasn't supposed to receive the test results until Friday supposedly. they sent me home with nothing &' just told me to take ibuprofen &' tylenol. I couldn't wait till friday so I had went somewhere else to get checked &' turns out I had MULTIPLE things wrong with me including pneumonia. Friday passed &' Next care never gave me my tests results. The doctors here suck.