Very clean, very friendly and very efficient. The staff is fantastic. Everyone is professional and…read moreprovides service as quickly as possible. They are all knowledgeable and attentive. The change nurse Kristen is the best. She is kind, patient and explains things perfectly. She runs a well oiled machine. Fast, friendly and easy.

This place is terrible. No estimate on wait time. Took hours to be seen. A disgrace…read more Waiting was always full. Nothing like being stuck around in close proximity to sick people. Move like molasses.

The customer care from the front desk to radiology to the medical assistant was amazing!…read more Personable, thorough and professional. Beyond wrestling with illness, it was a wonderful experience.

I have never been treated the way that I was treated going here last weekend. I am a disabled…read moreperson who is currently dealing with week 9 of shingles pain because I am severely immunocompromised. I went in for nerve pain and myoclonus jerks as well as just the concern that my nerve pain and shingles were getting worse. I had PA John Luna who didn't even listen to my concerns. I told him I had shingles and I had already been to my regular doctor for it, I told him this was the first time I was being seen for it (we did mychart and phone calls with my PCP to diagnose it) but my pcp had been unable to get me in. John Luna told me he didn't have "the license" to prescribe Gabapentin and that it was a controlled substance ('very recently' he said which I thought was interesting, considering I was put on a trial prescription less than 6 weeks ago for the shingles pain and had my roommate pick it up). I did't go in looking for gaba to begin with, I was hoping for a second round of anti-virals, or tests to make sure that my nerves weren't dying. John Luna also put "pain and numbness" on my referral which the neurology department hardly wanted to even accept because they "don't treat pain" instead of mentioning anything about the shingles that are actively diagnosed and still on my body. I have an appointment in October, so I hope that my nerves aren't fried by then! I have never been treated so badly and I'll be filing a formal complaint as well.

Traveling and had an urgent medical condition. Saw the great reviews and here to write one more…read more Staff friendly, easy registration using my phone. Following Covid protocols. Super clean. Saw Chelsea the PA. She got right to the problem. Had a solution and answered all my questions. In and out in 30-40 min. Thank you for treating me. Thank you for keeping me out of ER and letting me continue to enjoy my holoholo in New Mexico Mahalo

Had an "appointment" for noon. Checked in at 11:45am. By 12:30 I was the only 1 here. But, it's now…read more1:25 and the guy at the front desk said there were 8 people ahead of me. WTH ?? There aren't 8 people here?!?! Showed him my reminder and 3 texts from them and he said it's first come first serve. So why was no one here at 12:30? And now there are 5 people who are here. Don't bother coming. I'm going to wait it out but what a waste of time. I'm still sick from my last visit here 2 weeks ago. Will update when I finally see someone. And I bet it's not a Dr. 4 and 1/2 hours later I saw a PA who said I had a sinus infection. My right ear hurts and it's red. Gave me same prescription but 10 days this time. Place really needs appts then walk ins unless they're bleeding

The wait time is always floppy floppy. Like could be waiting a few minutes to hours. Just depending…read moreif the everyone has their sh!t together. Even if you reserve a spot online doesn't matter you will wait. And the front desk people allllwwaaaayyyssss are rude. Always. Doesn't matter who it is they are just rude. I don't know why. But the doctors are always great and nice and make you feel better. So in my opinion worth the rudeness and wait time. Better than waiting weeks or months to get into a primary for something that's need to be dealt with now. But make sure you've cleared your schedule cause oh boy it's a task.

SAVE YOUR TIME AND HEALTH! Don't bother going here. I made an early appointment. When I got in to…read morecheck in there was only 3 people ahead of me. They said the system was down and couldn't get me checked in. However, they were able to get other appointments checked in and seen ahead of me. When I brought up the long wait I was told I had to go somewhere else they were not able to check me in. Directly after I watched them check in 4 other people after I arrived. My appointment was scheduled for 8:30 and they sent me away at 10:45. Was not see at all. They did nothing for me but waste my time while exposing me to others sickness. Came to Duke City Urgent Care. They were professional, courteous, and able to get me see within 30 minutes of arriving without an appointment. PLEASE DON'T WASTE YOUR TIME COMING HERE! They had no care for the inconvenience this caused or my health. I would give them no starts if possible!

I had taken a fall on Friday afternoon, and my right shoulder was in considerable pain. Although…read morethe Yelp ratings were not that great, I decided to take a chance. I could not have been more pleased with the care and attention I received. Fortunately, there was no breakage in my shoulder. The doctor and staff were the best I have found in Santa Fe. My highest accolades for Presbyterian Urgent Care.

The staff upfront were really sweet and made checking in pleasant. Rich took my vitals and it was…read morejust another day at work, going through the motions for him. He did, however, grab the exam doorknob with dirty gloves... Gross. A PA (can't remember if she introduced herself) diagnosed and gave me instructions. Same thing-- not unpleasant or rude but lacked personal connection. I felt like a number and that I was being herded along. While I was waiting I noticed the cleanliness of my op was absent. There was wiped off blood on the exam chair, noticeable gunk on the floor and streaks all over the instrument tray. I'm not terribly impressed and urge any future patients to keep an eye out for standard infection control. I don't think OSHA would be too happy.

I have had to use this clinic several times over the years for a number of different issues…read more Whether direct treatment, a prescription for an infection, or a referral to another provider or specialist, the people at the clinic have been lovely: friendly, professional, understanding, and responsive. No "we can get you in in 6 months" kind of place, and I almost always go online to set up an appointment, although they are a walk-in clinic, too. Never had a long wait and always got some kind of help, which is what you want in an emergency, or if you're in pain. NP Deana was fantastic, a huge smile behind her mask. Amber, at the front desk was, as well. I hope we never need to use places like this, but if we do, I don't miss the factory feel of some of the larger, busier ERs or Urgent Care places I've been to.

I was visiting from out of state. Care was most excellent. Very attentive. Very friendly staff…read more Plus! I was able to make an appointment. Five plus stars!! I highly recommend.

My wife had a very poor experience here. After carrying strong flu-like symptoms and a 103 fever…read morefor three days, she was sent away without treatment. The PA who saw her listened briefly to her lungs, then became focused on her perception of heart attack symptoms in my wife, after my wife stated her chest hurt when taking deep breaths. My wife left without any real treatment or investigation of her symptoms. Two days later, my wife was seen by a different PA at a different urgent care company. Her lab results showed she had pneumonia. The new PA prescribed proper medication and now my wife is on the mend. Would not recommend this office.

Tried to go in & found sign on door saying they were closed- go to location on Juan Tabo. Went to…read moreJuan Tabo & have been waiting for over an hour and there was only 1 person ahead of me. No update on how much longer. Guess I should've just gone to PresNow! If they didn't already have my sample I might consider leaving. Started with one star because of above. Updated to 3 stars. Once finally got seen, the doc was nice and efficient. Just wish the wait hadn't been so long.

Still waiting a month for a referral. Long hold times and do not respond through their online…read moreportal.

i have been trying to get a primary doctor through Optum since Janury. each call is answered with…read more"call again next month." Why do you sign people up when you don't have the physicians to take care of those already registered with you. Yet every week someone from Optum calls me to encourage me to get my annual exam. sad

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

I went to to Albuquerque ER today for the 2nd time and am happy to report that both times I had…read moreequally amazing experiences. The receptionist is always friendly and efficient. I can barely tell you what the waiting room looks like because both times I waited less than 5 minutes to be triaged! Every single person who helped me today was friendly, helpful, and compassionate. I went for an issue that I had experienced in the past but last time I went to pres now. The experience was night and day. Albuquerque ER saw me quickly and did all of the necessary tests in a timely manner. I felt like they saw me as a human and not just a patient. While I was at Presnow for 9 hours last time I was out of Albuquerque ER in 3 hours with even better attention to care. Now that I know about this place im never going to another urgent care again. I don't have a single bad thing to say about this facility.

Dr. Wong is very good. I've been to see him 3-4 times now, and he always takes time to talk to me…read moreabout my health situation, any changes that have happened, etc. Not just a cold, analytical approach, but he tries to really understand what is going on. And I'll be honest, Dr. Wong saw that my cholesterol was a little too high, and he suggested I lose a few pounds. But, he didn't stop there. He actually helped me figure out how to lose those pounds. He suggested a diet plan and helped me set goals. Ruffreshing!! On a practical note, Dr. Wong is fairly easy to get an appointment with, which is nice. Over all, highly recommended.