1. Dugout

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South Bend, IN

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Dugout

5.0 (2 reviews)

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DICK'S Sporting Goods

DICK'S Sporting Goods

2.0(21 reviews)
5.7 mi
•$$$

I stopped in to buy a fishing rod and reel for my Dad for Father's Day…read more Alex, the attendant in the fishing area, showed me a variety of rods and reels that would work best for River fishing. He even explained why he personally liked a few of the products. I had done a little research before coming in and his recommendations lined up perfectly with what I was looking for. Alex was quick to help, knowledgable and incredibly patient! He even put line on the reel for me. I will definitely be returning for any of my future sporting goods needs.

Really disappointing experience at DICK'S Sporting Goods. For a store that charges premium prices,…read moreI expected a much better level of customer service. I stopped in looking for a pair of athletic shoes and spent quite a while trying to find someone who could help me. There were employees around, but nobody seemed particularly interested in assisting customers. When I finally managed to get someone's attention, the interaction felt rushed, and I got the impression that I was bothering them simply by asking a question. The selection was another disappointment. Several shoes on display weren't available in common sizes, and the employee couldn't tell me whether they had more in the back. I understand that stores run out of inventory, but the lack of helpfulness made an already frustrating experience worse. To top it off, the checkout line moved incredibly slowly despite there being only a handful of customers ahead of me. I don't mind paying a little more to shop locally instead of ordering everything online, but there needs to be some benefit to doing so. If I'm paying full retail prices, I expect decent service and a reasonably organized shopping experience. Overall, a frustrating visit from beginning to end. I left wondering why I bothered making the trip instead of just ordering online. Definitely not the experience I expected from a major sporting goods retailer.

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DICK'S Sporting Goods
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Dugout - sportgoods - Updated October 2026

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