1. Ducks Solutions

    0

    San Jose, CA

    Ducks Solutions

    4.3 (30 reviews)
    Closed • 9:00 am - 8:00 pm

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      Response time

      10 minutes

      Response rate

      100%

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      My sofa bed was so dirty! They look like brand new now!

      I would give this company six stars out of five, if they were available. Let me begin with my journey to this amazing company. 1. I had to make several calls to various companies to just get a quote. Seven to be précised. Only two responded. DSLLC was different from the get-go. How so? Well, a very friendly, well-spoken and very knowledgeable customer representative picked up my call immediately. 2. Since I am new to this service, I have asked many questions. The customer representative walked me through the process in detail - from beginning to end - This was great for a newbie like me. He also explained about the products that were going to be used, (non-toxic, environmentally friendly, safe for pets and children). This was critical as I have some allergies to harsh products. Who doesn't these days? 3. They scheduled my appointment based on my availability, not theirs. This is a plus! Many service companies have a waiting list as the idea is to get many customers as possible, whereas DSLLC is to provide an excellent customer experience and then get referrals based on how happy a customer is. 4. They sent me a picture of the representative who would show up to do the work, along with his information. A plus for me, since there are so many scammers these days. 5. William and Jesus showed up just in time. They were very friendly, very professional and did the work above and beyond my expectations. My sofa bed has dirt and some stains accumulated during the last couple of years, and as you can see in the pictures, the difference was crystal clear! My sofa looks just when I purchased it, and smells quite clean. In short, it is spotless! William and Jesus made sure to clean up and dry any water spills. They also protected my rug during the upholstery clean up. 6. Ruan, the owner, showed up to make sure that I was a happy customer. This was super nice because it made me and my husband field that he really cares for his customers. He made us feel like family, and not just customers who others do "just business". To our surprise, DSLLC provides, besides upholstery cleaning, other cleaning services that I will try in the future such as carpets, rugs, mattresses, windows, roof, gutter, tile, hardwood floors, solar panels and pressure washing. Wow! 7. I had mentioned that only two companies responded to my request. DSLLC and another. The first company was overpriced. DSLLC gave me a fair price for a superior service and an amazing customer service experience. Because of this, I asked Ruan, the owner, to hand me extra business cards to share among my friends and family. So, they too, get the "family experience" I received. With this said, I am very pleased with their work, their wonderful employees and I HIGHLY RECOMMEND DUCKS SOLUTIONS for your home needs.

      Michael H.

      I used Yelp to find a good company to provide power washing for my investment property. Out of the 5 companies, I chose Ducks Solutions based on their reviews and they offered the best price. They did a great job setting up the appointment and even contacted me the day before to remind me and also alerted me the day of the job when the service techs were on their way. Jairo arrived in the selected time and he and his partner got right to work. They were very efficient and cleaned the entire building in less than 2 hours. I was not present when they completed the job but they did send me pictures and I visited the next day to observe their work. The building was noticeably cleaner. Cob webs were removed, dirt and grime buildup was removed. There was a shine to the paint and the work was very well done. I would definitely use them again and highly recommend them.

      BEWARE: Ducks Solutions Damaged Our Roof - over $1,100 in repairs We hired Ducks Solutions to clean the gutters on our two-story home. Unfortunately, this led to significant property damage and frustration. Issues with Service: * The crew arrived over 2 hours late. * During their pre-work inspection, they found a crack on 1 roof tile. * While we can't climb up to the top roof, we can see the small patio roof outside a second-floor window. We watched the crew crack a tile -- and they didn't notice it--we had to point it out to them. * A week later, three independent roofers found 48 cracked and broken tiles (see pictures). * Final repair cost: Over $1,100 (with other quotes ranging from $2,500 to $3,500). We found out the hard way that the Ducks Solutions crew is simply not qualified to walk on tile roofs. Most Disappointing: After sending Ducks Solutions documented evidence (letter, photos, and invoice), they ignored us. Once they caused damage, they disappeared. We understand accidents can happen. But, for a company boldly marketing itself as "your best choice in the Bay Area," this complete abdication of responsibility is not just disappointing--it's inexcusable. We feel compelled to share our experience to protect others from suffering similar property damage and encountering this shockingly dismissive customer service. A truly professional organization would have immediately acknowledged their error and made appropriate restitution. Instead, their actions reveal the hollow nature of their claims--"trusted company," "24/7 support," "your go-to experts...."--and demonstrate precisely why they should never be your choice, not your "best.​​​​​​​​​​​​​​​"

      Our backyard stairs before and after the Fox Solutions team cleaned them. Great work!

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      Photo of A W.
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      6 months ago

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      Photo of Ruan F.

      Ruan F.

      Thank you for your trust, AW !

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      3 months ago

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      Ruan F.

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      14 days ago

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      Ruan F.

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      Photo of Pooja S.
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      1 month ago

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      Ruan F.

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      2 months ago

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      Ruan F.

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      4 months ago

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      Ruan F.

      Thank you for your trust, Dhawan !

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      8 months ago

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      Ruan F.

      Thank you for your trust, Maximo !

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      1 year ago

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      7 months ago

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      Ruan F.

      Thank you for your trust, Elysee !

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      6 months ago

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      Ruan F.

      Thank you for your trust, Svetlana!

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      7 months ago

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      Ruan F.

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      1 year ago

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      7 months ago

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      Ruan F.

      Thank you for your trust, Belva !

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      1 year ago

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      Ruan F.

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      10 months ago

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      Photo of Ruan F.

      Ruan F.

      Thank you for your trust Esmeralda!

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      1 year ago

      Helpful 1
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      7 months ago

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      Ruan F.

      Thank you for your trust, Erica !

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      Photo of Denise T.
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      2 years ago

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      Ruan F.

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      7 months ago

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      Ruan F.

      Thank you for your trust, Paige !

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      Photo of Ceci G.
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      2 years ago

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      Ruan F.

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      9 months ago

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      Photo of Ruan F.

      Ruan F.

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      Photo of M O.
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      10 months ago

      Found this company thru Angi's. We had our gutters cleaned. Very quick service, friendly and reasonably priced.

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      Photo of Ruan F.

      Ruan F.

      Thank you for your trust M O!

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      2 years ago

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      Ruan F.

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      2 years ago

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      2 years ago

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      Ruan F.

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      2 years ago

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      Ruan F.

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      2 years ago

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      Ruan F.

      You always can count on us Yulia !

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      2 years ago

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      Ruan F.

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      2 years ago

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      Ruan F.

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      2 years ago

      Affordable and flexible with timing. Nice people. Had to reschedule last minute and they were able to do that. My windows look cleaner.

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      Photo of Ruan F.

      Ruan F.

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      Ask the Community - Ducks Solutions

      Review Highlights - Ducks Solutions

      “Ruan and his team responded almost immediately, and asked to see some photos of the areas that needed cleaning.”

      Mentioned in 3 reviews

      Read more highlights

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