Positive things:
1. Clean environment
2. Staffs called to remind you about your appt
3. Tons of parking spaces since its next to Safeway
Negative things:
1. They never on schedule, make you wait for long time
My scenario:
I went there three times. Very time, they put me on wait than half hour, then they called me into a room, and there I waited for another extra 15 -20 mint in the room, that's why they offer you movies to watch...
2. Bad services.
My scenario:
My first visit was a cleaning, it was painful & terrible. While a guy dentist,( who was not Dr. Pang, the appt I booked was supposed with Dr. Pang) cleaning my teeth, I raised up my hand to tell him that he poked me so bad and it was painful, but then he ignored me and continued poked me throughout the process. After the cleaning was done, Dr Pang showed up and took photos of all my teeth. And he explained to me that I have about 12 cavities, and need at least 2 follow-up appointments to do the fillings ASAP.
My second appointment was a following up appt to do the filling. When I walked in, the front desk lady asked me to pay for a copay amount, then handed me a billing summary and explain that some fillings are not covered by insurance and I have to pay of my own pocket if I decide to have them done anyway (This is a different billing info version from what I was told before) . And I told the lady that I need Dr Pang's recommendation if those fillings are not covered by insurance can be postponed and to have them done next year when I have renewed my insurance. The lady said that's a good idea and asked me to have a seat for 5 minutes wait. Note, their 5 minutes equal to a 30 minute real time. So, I waited for about 30 mint, and called into a room. This time, Dr Pang showed up, and he asked me to open my mouth, he glanced at my upper and lower teeth, then said, all these fillings can be done in a year later or so, and there is no need to have them do the filling now, so no work will be done for today. I was totally confused; he was the one during my last visit told me that I need to have fillings done ASAP.
3. Billing issue:
My scenario:
Before I went to their office for the very first time, I called to ask for billing information, and Sara, the one who handle the billing info told me that she would work something out for me, and I was told that I don't need to pay anything. She quoted me a total price for the next appointment, and she even printed me a billing summary to show that I don't need to pay anything if I do the fillings from them. But then I walked into the office on the actual appt date, she then told me that this is NOT covered by insurance, and that is NOT covered by insurance, you have to pay a total of this amount out of your own pocket.
4. They charge more than other dental places. Although my insurance covers the regular cleaning services, but the bill I received from them seems higher than elsewhere.
Worst dental visit experience, I have to switch to other dentist.... read more