Here is what one client wrote about me recently:
Hi Duane,
You are welcome to use our comments if they can be helpful!
· Why did you choose me as your real estate agent?
Besides the fact that you are a good family friend, we chose you as our real estate agent because you have served Kristina's parents and sister so well, and because we knew that you would be honest and work for our best interest.
· I take pride in the fact that I work really hard for my clients. I do this by being available and proactive in finding and showing suitable properties, making sure marginal properties are ready for appraisal and communicating regularly with all parties involved in the transaction. Was this what you experienced?
Yes, we found that you were available and proactive at every stage. Numerous times you helped us keep the ball rolling in our search by contacting us about desirable properties, even before they were available to see on the Internet. We were particularly impressed when you took the time to show us another property even after we were far into escrow, showing us that you wanted to get us the very best house for us, even if it caused you extra work and inconvenience.
· Did you find that I was knowledgeable in handling your transaction?
Yes, your expertise shone through at every stage. At different times we felt God was leading us through your wisdom. We appreciated your honesty about each property, to the extent of discouraging us from properties we loved because you knew they weren't in good neighborhoods or wouldn't fit our needs. During the challenges of escrow, you brought a constant calm and peace into sometimes stressful dealings with the seller and their realtor.
· What did you like best about your experience with me?
We loved your compassion and the calm you brought into a tiring 8-month journey to find the right house. We never felt rushed by you.
· What do you think I could have done better?
When we started looking for houses, we would have liked to have a questionnaire to help us narrow down the type of house we were looking for. We wish we had taken time to look at a variety of properties with you at the beginning, even if we weren't considering buying them, just to get an idea of what's out there.
· Would you recommend me to your friends and family?
Yes, we have already recommended your services and will continue to do so!
Steven read more