I recently took my five year-old granddaughter to this location, looking for new shoes. The staff…read morewere all very friendly, the store was clean and we just had a great experience. The sales person helping us was so sweet to my granddaughter. They always have great sales and I love looking at their clearance rack. I've never had a bad experience in the store. Thank you for the great customer service!

We were at the Rochester SE store. The group of young clerks couldn't have been nicer or more…read morehelpful. Nathan checked us out, he was efficent, helpful and fun to visit with. Still makes me smile.

Graham and his staff are friendly, patient, and knowledgeable. I've shopped there twice recently to…read moremy utter satisfaction. They care about their customers, know their products, and care enough to take the time to address your specific needs and concerns. My wife and I knew what we needed in footwear, and they recommended 2 pairs of shoes that are perfect for us, including inserts and accessories. Tradehome also donates socks to a local charity, so we bought some extra socks for that reason alone. A great store to support.

I recently came in for the first time on a quick timeline. My pelvic floor specialist recommended i…read moreget some Altra shoes. The new manager fellow greeted me quickly, totally knew his stuff, guided me correctly, AND, without me even asking, brought out boots I was eyeing in my size. He even cleaned and polished my personal boots for me. I walked out with three pairs of shoes that I love in less than 20 minutes. Best shoe shopping experience ever!

Very limited selection of women's plus size. Actually, limited selections in most departments; i.e…read more handbags, kitchen, etc... Staff were friendly but usually just around the registers. The store was clean.

Before this store was Macy's, it was Dayton's. I didn't really shop at Dayton's. It then changed to…read moreMarshall Fields. Same thing. I didn't shop there, either. My love for Macy's happened years after I had left living in Rochester. I like that there are always sales going on. Macy's ignited my love for Style & Co. clothing and Kipling handbags. I decided to check out this Macy's. I had never been since it became one. The women's washroom has a couch when you first walk in, which looked classy. The washrooms need better maintenance, though. The stall that I was in was great. I can't say the same about the one next to it. I liked the sale happening on ugly Christmas sweaters. 70% off them is a great deal if you plan on wearing it to the company Christmas party and winning the ugly sweater competition. There are a number of them that will get you that crown or tiara. I loved hitting the Kipling handbag section. It had heavily reduced items. I also saw a bit of a shift with its signature monkey, from the fuzzy one on each back, to silver ones. The fuzzy ones are iconic and cute. The silver ones are definitely easier to clean and maintain. I didn't buy anything, but I loved looking at merchandise that I like, including jewellery. I'd come back and hope that they do something about the washrooms. (25)

I visited this unique store in the Galleria at the time of the winter sidewalk sale and came across…read morethe cutest selection of shoes, clothing, jewerly and everything in bewteen. And one of the most outstanding clerk that I have come across ever in the Rochester retail mix,she was a hoot! Purchased A mix of things that I have totally enjoyed and have had comments on. Absolutely enjoyed it, and will definitely return again. Jan C.

This store formerly called Exquisite Leather and Luggage STOLE OVER $300 FROM ME. I purchased 3…read moresmall leather purses and specifically asked and received permission to return them by a date beyond the usual return date. Upon my return of the purses within the allotted time, the clerk gave me a hand written receipt showing the purses were returned and also showing my purchase that day of a pair of shoes. The returned purses were to be credited against the shoe purchase. By mistake the clerk charged me again for the returned purses as well as for the new shoe purchase. A few months later when I realized what the clerk had done, I brought the handwritten receipt into the store, and a copy of my credit card bill. I explained the lack of credit for the purses and that they had been again charged to me a second time. The manager that day accused me of stealing the purses and shoes despite my showing the handwritten receipt from their store signed by their clerk and my charge card statement. The manager refused to give me my $300 plus, or a credit or the purses back. The returned three purses were all visible in the store that day. When I talked with the owner she lied and said she had no way of checking her inventory to see whether or when the purses were returned. So she too refused to refund my $300 plus, give me a credit or give me back the purses. The owner also said since I had not brought this to her attention earlier, even if I was telling her the truth, she would not give me back my money, a credit or the purses. Even a year later I noted the store still had two of the purses for sale which I had returned. The clerk told me they had only originally ordered one of each purse and these were from the original order not reordered by the store. That is these two purses were the ones I had returned which the owner said she had no way of tracing. LIES AND FRAUD were all this store was good for.

Staff is helpful and kind and always go above and beyond to interact with a smile. they might not…read moreknow every single nuance to every single item (what dept store does?) but the store is always clean and well organized and the people have a genuine interest in what they are doing.

First time ever in one of these stores and I've passed up various Sheels stores. Overall if you've…read morenever been to this brand , it's basically a cooler version of a Dicks Sporting goods but with more goods beyond sports. They had a small game room upstairs, the employees were very attentive and know their products. Tons of Minnesota Twins swag that is hard to find anywhere else. Store is clean and well presented! Highly recommend!

best jewelry store ever! prices are great and the staff is incredible! everyone is so helpful and…read morenot pushy. Joshua is great to work with...he designed the most beautiful ring for me! definitely check this place out!

Bad repairing, and rude customer service from assistant manager Joshua. I would not recommend their…read moreservices whatsoever to anyone else especially people of color.

All I can say is this place is very racist. Worst service…read moreever. I'm a colored women and so are multiple of the works but that didn't stop them from being rude so disappointing.

I had a few clothes that I wanted to try on and one of the employees (Amber, with purple hair)…read morenoticed my style and asked if she could give me some suggestions! All the clothes she showed me were amazing, and the staff was very very friendly.

I've been here a few times. Once I bought a cd of the Iguanas. Yesterday I found a larger igloo…read morecooler for only $4.99. This was a steal of a price. Also found a Cuisinart caddy and a shaker ball cup that has a section for protein powder. I had never seen these before. At least the cashier didn't ask me to round up. Thank You. Your typical Goodwill with higher prices and things I don't need.

Generally if I can't write a complimentary review, I just don't write one at all, but this…read more"Goodwill" has anything but good will. I was there on senior day, March 23, 2022 with my 86 year old sister, a Mayo Clinic patient. Practically impossible to think she's not a senior citizen. She checked out before me. It didn't seem to me that she'd gotten the senior discount, so I asked the "lady" at the register if we needed to ask for the senior discount and she could not have been more snippy when she said, "Yep, you do". Almost gleeful that she'd overcharged my sister and knew it. Really???? When you get all the stuff in the store for free you have to be like that? So, BEWARE SHOPPERS, IF you're a senior, AND you happen to be there on senior day.. Ask, or you will not receive any discount. You might, however be treated quite rudely..