I have been shopping at FT since they were on S. Anthony never had an issue. I tried to exchange a…read more90.00 pair of sandals because when I got home they were too big and I was not sized correctly. Manger would not exchange them because they had dirt on them. I said I should have wiped them down. Manager said she would note the on my account if I would try and exchange or return another pair in the future. I left feeling very upset. I'm contacting the BBB. Spend that much money on a pair of shoes that don't fit properly then they will flag my account.

After getting diabetic shoes from them for years, this time I lost faith in them. Angela admitted…read moreto filing the Medicare claim incorrectly because they used the wrong code. They sent a correction but it was denied. Their appeal was also denied. Their remedy for correcting their mistake was to bill me for the part Medicare would not pay even though they admitted their error caused this. I had the same services performed that I always have and the shoes were previously fully covered. The only difference was their error in filing. They insisted on passing the cost of their error on to me! When I spoke with the owner, Ross, he said I had three choices: 1) Pay for their error, 2) Have the appeal filed again and risk having Medicare deny the whole transaction (which I have a hard time believing since Medicare had already committed to paying the business for the biulk of the bill), or 3) Send me to COLLECTIONS for not paying for their mistake. I have never been threatened with collections in my life--especially to pay for someone else's mistake. Sadly, I will not be doing business with them in the future.

The staff is beyond compare. I love to send people there…read more Your feet will never be happier!

We live in N.M. and previously in FL, yet when we want quality foot care and wonderfully…read morecomfortable shoes, we buy from the Foot Solutions in Ft. Wayne, IN. These guys are tops in knowledge and service!

What a find in downtown FtW! I had the pleasure of joining the grand opening of P & N men's…read moreboutique today. The mood was festive and inviting. A writing of Ralph Waldo Emerson greets you from the wall as you enter. They space is cozy and clean with lots of warm and strong colors alike. The owners, Susie and Elaine looked like models a la Lauren Hutton. Their strong sense of fashion and style make their men's boutique extra special. They had socks, ties, bow ties, etc to satisfy any taste and or style. The placement and display of each item was done with care and concentration. I purchased a handcrafted leather bracelet from the Anthony Payton collection. It's soft and subtle, but a statement piece no less. It was an enjoyable grand opening. I wish this new business well.

I was incredibly disappointed in the service they provided. I guess if you're a middle aged man…read morethat doesn't look like an elite runner, they don't think you need any help. I had money to spend, and I did....only after having to ASK to be helped. Even after explaining that my goal was to ease back into running, they didn't offer any gait analysis or additional help. I did buy a pair of shoes because i really needed them, but turned around and returned them the same day because I don't want to support a store that doesn't provide quality customer service....especially for something as important as footwear for running. At my age, especially, quality footwear is so important. I chose another local establishment and was very happy with the immediate attention I received upon entering. It wasn't convenient to return and go somewhere else, but it felt good to me.

I went there to find some running shoes. The staff were helpful with helping me find my fit,…read moredecided the right type of shoe, and even let me try it on their treadmill. I feel like the price of the running shoes are exactly what was expected.

While traveling through Ft Wayne, I stopped in and tried on several shoes. After doing the foot…read morescan, the staff member brought me several shoes that fit my exact needs. The staff was very knowledgeable and helpful. I was able to find shoes that worked. Since they didn't have the color I was looking for, I was able to order them online and have them shipped to my home.

Sold me damaged lululemon. When I tried to return it, the man working snarkily suggested I ripped…read moreit myself and also wondered why I didn't check the item when I bought it. I was under the assumption that if you put something on the floor to sell, it has been checked for damage, so I didn't give it a thorough look over. Worker was rude as hell. It is so obviously a sewing error I question the general knowledge of the people who work here. Will not be returning. Dicks is better

I loved strolling through the shops here! I stopped in on a beautiful Saturday afternoon while…read moremaking my way around downtown. Shopping local is so important to many of the small businesses in town and the City Exchange Shops provides a great platform for those small shops. There are roughly 6-7 shops ranging from popcorn, bath soaps, boutique clothing, decor, beaded jewelry and a juice bar. I enjoyed stopping into each of them, perusing through the items and talking with the people working. If you are looking for a cute little place to shop local, this is it!

I like the idea of this place. It's like a SOLA salon type concept, but for businesses other than…read moresalons, allowing a business that might not have need for a large storefront (and the high rent that comes with it) to nevertheless have a physical presence. That said, none of the small businesses in the building were very compelling, and the items they sold were not very unique and/or were very overpriced for what they were.

Great experience getting a pair of shoes in a hurry. Bought shoes and shoe inserts. Anna knew…read moreexactly how to respond to each expression of customer needs with every effort to assure the right fit, satisfaction, and the best value. I appreciate the excellent service.

Not much in boys shoes but it was a clean store and we found a pair for our son that fit. Band…read moreperformance needs. Wonderful cashier was very kind and in good mood.

my boyfriend and I stopped in the other day for shoes for his family pictures. we were helped by…read moreGloria. she was awsome! I took her multiple shoes and without attitude or complaints she looked them all up for me! she had a beautiful smile and a fun spirit! i felt very comfortable whole in the store. she even helped us make our final decision. 10/10 we will be back!

12/10/22 I went to NorthCrest shopping center to purchase a pair of Hey Dudes, I wanted a pair of…read moreslip ons after having a major shoulder surgery the 6th. I asked an associate what size was equivalent to a woman's 9 1/2 in a men's Hey Dude. She stated a Men's 11. She was WRONG! After doing a google search. It was a men's 7. Well, they were out of stock of ALL Mens 7's. It was suggested a I get men's 8. I got the men's 8. I've purchased several pair of hey dudes this for my oldest son year. Then, earlier in the week I purchased a boys 6/7 hey dude for my son, again they were out of stock, so I had them shipped to my house. I showed the purchase to the cashier asking her that with my new purchase in my had today, and the online order if I could spin the wheel. The cashier wasn't sure if I could or not. Confused she turned to the female manager working and asked if I could spin the wheel. The manager asked for my ID. Not sure what my ID had to do with spinning the wheel, but ok, I showed her my ID. The manager said yes I could spin the wheel. She walked into the office, she came back out and asked me what I ordered. I told her I didn't order anything, I ordered online it was shipped to the house, showed her the order. She was so mad at that point, then YELLED AT ME! Then said NO!! You can't Spin the wheel! I was shocked!! Wow! She must really hate her job to treat customer like this! In shocked I left. 12/12/2022 shoes were too big, I return to the store to return the hey dudes that I purchased. The cashier was very nice in the return process. Asked why I was returning them, I stated they were too big, that I needed a 7. I would go look on the floor, but last I looked you didn't have any, and I could not order online either. The SAME female manger walked up disrupted our conversation jerked the shoes off the counter looked at the bottoms of the shoes. I said if they were worn they were worn in the store and tried on again at home, that was it. She then threw them in the box. This manger needs to not have this title as a manager. She needs a reality check. I have filled out the survey online, and corporate has been in contact with me and stated that this will be looked into and will be resolved. This manager is down right rude and needs to be retrained. I will never set foot back in the NorthCrest Shopping Center Shoe Carnival Again.

Not a local from here, so I've been struggling to find someone that can do measurements for a…read morecustom bridal dress in Fort Wayne. I was referred to Von Maur, but never heard of it. Von Maur is kinda like a Nordstrom, and Bloomingdale store...but better. Had a lovely experience for my first time here. Service is a solid 10/10! My review is for Teresa and Jill. Teresa helped me connect with Jill from alterations to do the measurements. I'm ordering a custom Vietnamese dress (Ao Dai) and needed a lot of measurements done. Both Jill and Teresa spent time with me to do measurements and write them down. They're both literal angels. Highly recommend going to them if you need assistance with anything. Specifically, Jill can help with altering blouses, pants, sleeves etc. Also, shout out to Christy for welcoming me to Fort Wayne and helping me get some cologne. Thank you ladies for making my upcoming wedding plans a little easier. #WINNING

Von Maur is like many high end chain stores. Usually not many in the store when I go, so it is easy…read moreto look around. I always love the displays. A pretty large area of cosmetics counters and shoes/accessories. The recorded piano music playing seems quite out of touch/outdated, but I guess it's suppose to convey upscale ?

Great place to buy EXTRA WIDE shoes. I just moved here and needed boots. Every store I went to…read moredidn't carry extra wide boots. When husband was shopping at hardware store next door, I snuck into Roberts Shoes. WOW! They had several choices of extra wide in very stylish boots. I absolutely love my boots and have been back twice to purchase other shoes! Thank you Roberts for carrying X-wide in current styles.

I have always found the style I was looking for whenever I have shopped here. I love the selection…read moreand quality. Their Sales are fabulous. I prefer their store over the BIG BOX stores that carry the same ill fitting shoes. Thank you Roberts Shoes.