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DryZone

3.0 (2 reviews)
Open • Open 24 hours

Services - DryZone

Biohazard cleanup

Carpet cleaning

Damage restoration

3 More Services

Mold remediation

Rug cleaning

Upholstery cleaning

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8 years ago

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11 years ago

took my deposit and then stopped all communication stay away from. Tried contacting multiple times

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Mark M.

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SERVPRO of East Naples

SERVPRO of East Naples

(5 reviews)

Servpro will not send myself nor my insurance company an invoice for services that started on…read more11/11/2024. My condo unit was flooded by the upstairs unit. The owner of that unit contacted Servpro. Since I was out of state I signed with Servpro to mitigate the water damage in my unit due to their bathroom flood. Servpro did all of the work except remove flooring because my insurance company had to approve it. After Progressive Adjuster confirmed the flooring had water under it and needed replacing, I requested repeatedly an invoice for work already done and an estimate of floor cleanup/replacement. To this day 12/12/2024, I have neither the invoice for the work performed nor an estimate for cleanup/replacement of flooring. I don't understand what is happening. I've repeated contacted Tayler at Servpro East Naples and have received no invoice for work performed, nor an estimate for clean/up replacement of flooring. Quality of work thus far has been acceptable but lack of providing documentation (invoice and estimate for floor) has not been good.

After checking reviews I contacted Servpro of East Naples over the weekend to see if they could…read morehelp me. I got an IMMEDIATE response by text and an appointment 1st thing this morning for a visit to work up a quote. That was very impressive as they offered help if I had an emergency and needed something sooner. Today a team arrived bright and early with big smiles & a 360 degree camera. The expert leader (10 yrs with the company) and Operations Mgr, Michael, did his job professionally and very pleasantly. The cleaning staff, Ramona & Andres couldn't have been nicer. I'll get their quote in 24-48hrs. My fingers are crossed that it's within my budget and I can hire this terrific team! Thanks, Servpro East Naples!

DryZone - damagerestoration - Updated May 2026

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