Servpro will not send myself nor my insurance company an invoice for services that started on…read more11/11/2024. My condo unit was flooded by the upstairs unit. The owner of that unit contacted Servpro. Since I was out of state I signed with Servpro to mitigate the water damage in my unit due to their bathroom flood. Servpro did all of the work except remove flooring because my insurance company had to approve it. After Progressive Adjuster confirmed the flooring had water under it and needed replacing, I requested repeatedly an invoice for work already done and an estimate of floor cleanup/replacement. To this day 12/12/2024, I have neither the invoice for the work performed nor an estimate for cleanup/replacement of flooring. I don't understand what is happening. I've repeated contacted Tayler at Servpro East Naples and have received no invoice for work performed, nor an estimate for clean/up replacement of flooring. Quality of work thus far has been acceptable but lack of providing documentation (invoice and estimate for floor) has not been good.

After checking reviews I contacted Servpro of East Naples over the weekend to see if they could…read morehelp me. I got an IMMEDIATE response by text and an appointment 1st thing this morning for a visit to work up a quote. That was very impressive as they offered help if I had an emergency and needed something sooner. Today a team arrived bright and early with big smiles & a 360 degree camera. The expert leader (10 yrs with the company) and Operations Mgr, Michael, did his job professionally and very pleasantly. The cleaning staff, Ramona & Andres couldn't have been nicer. I'll get their quote in 24-48hrs. My fingers are crossed that it's within my budget and I can hire this terrific team! Thanks, Servpro East Naples!

Ryan Terry was really easy to work with and he treats his clients as if they are family. That means…read morea lot to me when you consider this is a difficult time for most people having to go through restoration. No fun but Ryan and his group know what to do! Thank you!

ServPro handled our mold remediation and rebuild, professionally and quickly. The project manager…read morecommunicated every step with detailed explanation regarding the mold remediation process. The rebuild of our condo, managed by Ryan Terry, was completed with no issues. The contractors that worked in our condo were professional and cleaned up their work area at the end of each day. The rebuild is completed and looks great. I would recommend without hesitation.

Dale Stuck, owner of Floods of SW Florida is the consumate professional. He always starts and…read morefinishes the job on time, he consistently delivers what he promises, he is honest, his prices are very fair, and he is a pleasure to work with! I am a realtor and for 10+ years Dale has been the only mold remediator I recommend to my clients.

I called Dale to assess damage caused by mold which manifested during the hot humid summer and…read morepower disruption. We needed to remediate the situation fast in order to accommodate our elderly mother who needed to get back to her home. I can't recommend Dale enough. He was professional, extremely thorough, reasonable and honest. Floods of Florida truly saved the day for us. This is a go to company!!!! Thank you!!!

Aqua Pro helped me diagnose a problem with my water heater and helped me resolve the problem…read moreimmediately. Very professional and nice people. I highly recommend them!

I highly recommend this company SERVPRO, for water damage and disaster restoration needs!…read more Their manager George is very knowledgeable and experienced in this field! He is a respectful professional! Give them a call!

We were flooded by Hurricane Ian. ServPro was the fastest response. They provided several options…read morefor mitigation. Henry, Trey and Zach were amazing. They responded quickly with estimates and equipment. They monitored it daily and provided all documentation for insurance. Trey and Zach drove in from TX to respond to the disaster. They worked tirelessly on my neighbors home and mine. We are completely dry and no residual odor. Everyone I have dealt with was professional, responsive, knowledgeable and extremely kind and empathetic. I had a very good experience.