***Sheyla, I'm glad I screen shotted some of your previous, unprofessional responses prior to you…read morechanging it to the one below, which is still ridiculous. Bottom line, my mom was the customer, she did not say the things that you said she did about the cleaning job being wonderful, nor did she "promise" a wonderful Yelp review. There are NO counter tops covering the drawers in the kitchen!!! Not only were the drawer tracks filthy but so were the inside (in plain sight) insides of the drawers, not to mention the other areas that were not clean. We had painters there doing "touch up", there wasn't any construction going on. Why would I need to be there to supervise YOUR staff, that's your job, that's what the customer is paying for!!! Not once in my review or on the phone did I attack you personally or call you names, as you are doing to me, you are a business owner and again, I remind you that if you do not provide a good service as promised people have a right to express their displeasure. That's why we live in America!!! This is also not your first one star review, others have had the same or similar experiences with you. You said something about in a "court of law" the verbal agreement would hold up??? Not sure what your point is there, but you were paid, and technically my mom should have received a refund since in your response below you clearly did not provide the service requested. And it should be noted that she NEVER asked for her money back. I am not out to hurt anyone, the pandemic has NOTHING to do with this and you need to stop using it as an excuse for poor work product. YOU and only YOU are responsible for the success of your business in regards to quality and product of service. Additionally, PLEASE read my reviews - maybe you can learn something about customer service! I am going to ask that you no longer respond to my Yelp, as this is not going to resolve itself here. I wish you luck. ***UPDATE*** I am in utter disbelief right now as the owner of this business, Sheyla just called my mom and I regarding my review....NO she wasn't calling to say, I'm sorry you were not happy with the service we provided, NO she called to harass us and to tell us that people are losing their jobs, their business and they're dying of covid and that my review is ruining her business!!! Sorry Sheyla, if you provide a shoddy service, your review will reflect that. Don't give me a bunch of excuses and other reasons as to why the dust that was there after the cleaning. Also, don't try and guilt me into changing my review or into writing a positive review, 2020 has affected my family as well, both financially and health wise. If you are a business owner, provide a better service. People have the right of choice on where and how they want to spend their money, and at $50/hr the expectation was high. Additionally, other consumers have a right to this information. We ALL work hard for our money! Also, show some level of professionalism - 1) don't call and harass dissatisfied customers and 2) it's rude to hang up on people. Due to my update, I took away a star. ********************************************* I was a bit disappointed with the cleaning service we received, especially since this place has good reviews on Yelp. We requested a DEEP clean, the house is empty of furniture, household belongings, etc....kitchen doesn't even have counter tops right now, yet the drawers were filthy, inside and out and the cabinet doors still had "dust" on them. Bathroom drawers weren't particularly deep cleaned either. The floor still had remnants of the painters caulking stuff on it (not stuck, but loose particles), stuff which should've been picked up by the vacuum. Microwave still had a greasy substance in it. If you're looking for a deep move-in clean I would look elsewhere. For $50 an hour, the house should've been immaculate! We shouldn't have had to clean after the cleaners left.

When going on vacation, who wants to spend precious time on cleaning?? We finally decided that we…read moredid not!!! We contacted Sheyla at Zoe's and made an appointment to get the Condo cleaned the day we arrived. We are sooooo glad we did!! We haven't been here in two years and it was in desperate need of a professional cleaning!! The two women that came were so sweet!!! They were wearing masks as well!! We stayed out of their way and told them they could take their masks off if they wanted to since it was a hot day. They cleaned everything!!! The floor on the lanai, the ceiling fans, the big ass sliding glass doors to the lanai, the blinds, the cabinets!!! Nothing was left untouched!!! They arrived on time and immediately got to work!! They busted their butts for over 2 hours and now we can relax and enjoy our vacation!! Thank you Zoe's!!! We highly recommend Zoe's for your cleaning needs!!

We hired Greenkleen on 8/31 to clean our three bedroom 2060 sq. ft. condo. I responded to a…read moreGroupon ad. My husband and I are very neat people so our condo is not hard to clean, but we are particular about our home. The young woman arrived on time, went about her work in a quiet, professional manner, and did a very nice job. She spent four hours and when she was done, the house "felt" clean and there was no chemical order. I hate when a swat team arrives and rushes through the home and is out the door in an hour!!!! I'd like to have a job that pays $100/hr. We will definitely be using them again. I would recommend this company.

I HAVE TRIED MANY SERVICES IN NAPLES- USE ONLY THIS COMPANY!…read more I had used Alberto Solis' company years ago and he had some growing pains however, he has really gotten his business back on track. He makes the extra effort and is managing it well. His staff is much better trained and they use all organic products. They bring their own supplies and arrive promptly and leave when it is done- spotless. They are flexible and will help you out when you have special request and so I have toe ay congratulations to Alberto Solis ads he is now the BEST in NAPLES.

I manage a portfolio of vacation rentals in Naples, Bonita, Fort Myers and Cape Coral, and Diamond…read moreShine Cleaning has become my go-to cleaning service. Their team is incredibly consistent, always delivering top-notch results no matter how tight the turnaround time is between guest stays. They pay attention to the little details that make a big difference, like perfectly folded towels, spotless kitchens, and gleaming bathrooms. What really stands out is their communication--they're always responsive and easy to work with. My guests frequently compliment how clean and fresh the properties feel, and I know it's because of Diamond Shine's hard work. Highly recommend them to any property manager in the area!

Absolutely love Diamond Shine Cleaning! They did an amazing job on my home in Naples. The team was…read moreon time, super thorough, and left everything sparkling. Highly recommend!

Best cleaners I have hired so far. Every detail completed and left the house smelling so fresh and…read moreclean! We have 10 dogs so there is always dog hair which can be challenging. I am definitely using this company. Already schedule for bi weekly cleaning. Icing on the cake the owner stayed with the cleaners for the cleaning to ensure everything was complete.

My all time favorite cleaning services here in Naples!…read more10/10, cleaning. Staff is so sweet.

I started working with Blastmastets this year. They are, without a doubt, the best!!! The work they…read moredo is excellent and the price is very reasonable. I've worked with several companies over the years but they are the best without a doubt. No one is even close! Larry Lombardi

I have a tile roof on my home in Reflection Lakes subdivision in Naples. My HOA informed me that my…read moreroof needed cleaning. I contacted our club house manager and was given 3 different companies that have worked in our area. I contacted all three and was treated best on the phone by Mark. He arranged for the cleaning. When the technician arrived to do the job, he introduced himself to me and began the job. Very professional in the way he completed the work. Blastmasters did a great job of pressure washing the roof and cleaning my soffits. When he left, the area was spotless. I highly recommend this company and will definitely use them in the future.

Asked for a simple quote, In person estimate. A conversation of the services needed. Renata,…read moreignores my questions. Comments and replies back like this. Here is my price estimate: Price Estimate $315 - $350 range More than double, EVERY other quote, including the (4) in home quotes received this week. MY ADVICE, don't waste your time & go elsewhere!

Renata is a very honest, extremely hardworking and highly reliable lady. She is easy to contact,…read moreresponds to her phone and is an excellent cleaner. She takes her job very seriously and she is an absolute pleasure to deal with. I recommend her without reservation.

Advice: Make sure you go over and list everything you want done and inspect what they did. I had…read moreSara and another girl come and they did do the oven, the ice maker part, the blinds... but they did not do the ceiling fans, dust around the tv, wipe wall around trash can, clean cabinets, clean UNDER the cabinets. It's $100 for standard cleaning, but I paid $25 extra for "deep cleaning". I did not get that. I will not hire them again.

I am moving into a house and it needed a good deep cleaning before I moved in. Sarah got back to…read moreme quickly with a reasonable estimate and did a great job. She even cleaned my lanai screens! I would definitely hire Premium One again.