Very friendly over the phone and in person. They explained everything they were going to do and did…read morethe job. The quote was exactly what they had given me prior to them coming to the house.

From the start the transaction was smooth. After exchanging a few messages via Yelp! it was…read moreconfirmed that A-1 Foundation Crack Repair met our needs. Andrew came out to view the issue, inspect the rest of the foundation as well as the bulkhead. He provided a couple of options to repair the foundation crack and suggested bolstering the joints between the bulkhead and foundation. The technician scheduled to do the work was very courteous and accommodating. He texted before his arrival and was very understanding when we explained we had an unexpected emergency come up. He was very informative and excellent at explaining what he had done. Thanks A-1 Foundation Crack Repair for making it a breeze to address foundation cracks.

We had a crack in our basement wall that needed injection. They recommended a strap in addition to…read morethe injection for a reasonable fee, were courteous, helpful, and detail oriented. BG did a great job in a short turnaround. Highly recommended! Peace of mind at a good price. Thank you!

Prompt response to a quote request- no overselling when they assessed the scope of what I needed.read more

Premier installed a french drain system for us about four years ago and we couldn't be happier with…read morethe results and the overall experience with this company. All of our interactions/communications were very positive. Before the job, everything was very transparent from pricing, the work to be done, options available, etc. And the crew performing the work was extremely professional. Prior to contacting Premier, we had water issues in our basement which made our basement nearly unusable; after getting moderate rain we'd get big puddles of water. After Premier installed the french drain, the basement has become our home office, our workout room, and we can store things without worrying about water damage. Four years later, the basement has been BONE DRY ever since - no water whatsoever, no matter had hard it rains. If you're on the fence, I can say: "do it" - it's been 100% worth it for us, and has transformed the way we use our basement. And Premier Basement Waterproofing is absolutely the company to use, to get the job done right.

The people are amazing , Grace ,and Jerry who work out the office and doing quotes were the first…read moreto respond and Jerry got out to my place fast. Marvin the young man who ran the job site is absolutely amazing , I can't say enough good things about him . The price was a little higher than quotes that came in after I went with Premier but if I had those quotes before and could of saved 2k I would choose not to and stay with Premier mainly because of those 3 people I named. I had a foot of water in my basement after a storm, Marvin arrived and put a sump pump in to drain all the water . He got Jerry to come in and look it over for a quote. I'll post the price and work done. - Came out and drained all the water with sump pump - they demoed a whole room , taking down all the walls , heating system and doors then disposed of all the wood. -they dug , installed about 100 sq feet of French drain , poured drainage gravel on top then re-cemented over it. - they installed a 2 pump system with battery back up and alarm - they installed a moisture barrier on the entire basement - They dug a trench and ran sump line out to safe area outside - Took 3 full days to complete - they stayed until 9pm on a Friday to be sure it was 100% completed. - everything was about 15k in total If you use them make sure you ask for Marvin to do the work , he's very honest and answers all your questions without trying to upsell anything . They literally just left my house at 9pm because they wanted it finished before tomorrows rain , only thing left is Jerry was going to have someone reconnect the heating but everything water proof wise is complete. I'll update the review if there's any issues but as of this moment I've never felt better about a service.

Waterproofing my basement was the very last thing that I or anyone wants to do.... But Marcus and…read morehis team at Effective Basement Waterproofing made this process as easy as it could be. From the first time meeting Marcus, he was reassuring, professional and patient with ALL of my questions. George, Francisco and Jose were all so skilled at what they do.  This crew was also so patient with all of my questions, and did exactly what they said they were going to do.. They showed up when they said they would, they put my basement back together just as promised and were just all around nice guys.  I would strongly recommend this company and this crew for your waterproofing needs.

From the owner: We offer a plethora of basement waterproofing servicesread more

Slight miscommunication with initial sales person so they have to come back. However, while here,…read morethey explained the job start to finish. Job well done by Guiles Hall & Jason Lewis.

Wasn't sure how it was going to go however Chris, Moody and Saul arrived, explained everything and…read moredid perfect job. Shocked at how quiet they were outside of the jackhammering of course but even that was quick and quiet. They were careful of property, made suggestions that improved yard tenfold. Can't say enough about them and their work. Jobs like this you hope you don't have to have done however if you need to, these guys you want doing it.

Excellent work! My bulkhead area is now dry thanks to Bigfoot…read more These folks did the work at 20-25% of the cost the "big boys" in basement waterproofing quoted. Their work is guaranteed--so far so good HIGHLY recommended!!

Tim and Bigfoot are truly best in class. We have worked with several contractors while renovating…read moreour Boston brownstone and Tim and his team are by far the best. They are efficient, take great care with everything, and always go the extra mile to make the process as easy as possible. Tim is communicative and thoughtful, and often on site in a way we haven't seen with previous contractors. We are thrilled with the result and would recommend Bigfoot to anyone. (Our neighbor saw the quality of work being done and has since hired Bigfoot to help with his home as well)

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

Did an amazing job waterproofing my basement. Replaced a sump pump on two days notice after major…read morestorm. Sure they were super busy. Planning to hire them again to fix water issues in my garage. Big fan.

Our entire first floor was destroyed by groundwater. We thought that we needed a $20k drainage…read moresolution. Diego was able to remedy the cause by installing two wells and saved us thousands of dollars. His team replaced the damaged drywall, flooring and molding. They also were able to complete all of the electrical and painting. All work was done professionally and meticulously. It was a large, involved project, but Diego patiently walked us through all steps from start to finish. All of the staff from the electricians to painters were courteous and professional. Their attention to detail was appreciated. The entire project went very quickly and we are very pleased with the results.