I was looking for someone to make my dryer buzzer louder. I know it's not that serious a problem…read more However, it is for this 78-year-old lady. He is the only one who responded, and he told me that most of the time it can't be made to buzz louder. He said he might be able to do something, but that would cost hundreds of dollars. I really appreciate his responding to me, and now I will be sure to contact him should I have any problems with any of my appliances. It is refreshing to find someone locally who genuinely cares about helping others. I believe he is the same one who came out a year or so ago, because his granddaughter accompanied him. I didn't get any contact information from him at the time. Now I know how to contact him. And I will, for sure, if and when I may need his services.

Scott responded quickly to our service request. He asked ahead for the make and model of the…read moredishwasher and came equipped to make the repair. Reasonable rate! He was very friendly and professional. We will contact Century Plus Appliance Repair for future needs.

Kenny, knew right away what the issues were with our electric stove AND clothes washer! Very…read moreknowledgeable and personable. We know who to call for future repairs!

Came to fix a fan running in stove. Stop the fan ,said it needed a part…read more Left and I never herd back after I left phone call's and email's He never replied. So I would say he is unqualified to be in business. DO YOURSELF A FAVOR BY NOT USING THIS GUY....

Over priced work and the ice box still doesn't work for over 2 months paid out $660 for a casket on…read moremy fridge. The technician came back 3 times and wanted over $300 for another 2 gasket seals. I could purchase a new fridge for $1000.

If I could leave ZERO stars I would. BE VERY CAUTIOUS hiring this company. May say multiple parts…read moreare bad when there is NOTHING wrong with the ANY of the existing parts. At the end of Jan 2026 ... I was told they "specialize" in Bosch appliances so we had them come out for diagnostics. We were getting error msg e24 and e01. After "testing" the parts we were told BOTH the heat pump and control panel needed replaced, they quoted over $1500 for repairs. We looked at videos to replace these parts ourselves and it didn't look too difficult to install. Bought the parts, spent $918 (+$159 diagnostic fee with this company), it took less than 30 minutes to install the parts. After running the dishwasher STILL got the SAME error messages with brand new parts. Figuring maybe we did something wrong or maybe the new parts were bad, was obviously upset, ran the dishwasher 2-3 more over the next month or so, always ended with same error codes. After reviewing additional videos, found one that emphasized that the DRAIN PUMP IMPELLER cover MUST be CLICKED into place. After checking the cover, it wasn't locked into place properly, it took a little pressure but finally it clicked into place. Ran the dishwasher and haven't had a problem since. Ended up testing the original parts we took out that we were told needed replaced and there was NOTHING wrong with them. Called the company to ask why this simple fix wasn't checked to begin with and why they aren't trained regarding these types of things. Somebody named Steve returned my call, said he was going to call back and never did. A week later I called them back and Steve answered the phone, he was very rude and I probably wasn't too nice back tbh. He ultimately said since it had been a few months there was nothing they would do. He said if we had called back sooner, they would have done another diagnostic test. Which makes no sense, since I was told the parts were bad. If I hadn't done my research the actual issue would never have been fixed. My problem is that Mr. Appliance should have been aware of the most simple fixes for the Bosch product they said they specialized in. They cost us a LOT of extra money and stress, however, I AM thankful I didn't pay the company over $1500 to fix a problem that DIDN'T EVEN EXIST. If you choose this company keep in mind they may not be looking out for the customer's best interest and go with the most expensive fix when the most simple of issues could be causing the problem. They could have cared less to address my concerns. **The service was done under Shannon Smith, ask Steve he knows what this is regarding. I also left a review on BBB and Google.

Absolutely the best. Jackson was very competent, professional and cordial. Had the necessary…read morerepair parts on the truck and fixed the washer quickly. Back in business in less than an hour.

Had a repair person come out to look at my relatively new Whirlpool Microwave and older Washing…read moreMachine. Literally shook the inside tub of the washing machine and said it was shot. Spent a few more minutes on the microwave and said the magnetron was gone. Fine, Whirlpool said they would replace it. Only thing is THIS IS NOT A LICENSED REPAIR CENTER. So I wasted $107 for absolutely NOTHING because they lied and said they could get the repair piece under warranty. Upon calling them out this they replied and doubled down saying they never said that instead of trying to make it write, and wrote an essay on how I'm an asshole. This is absurd and blaming a customer who is upset is NOT the way to grow your business!

Response is quick usually next day or 2, takes care to complete work to customers satisfactionread more

My experience with this company was outstanding. he advised me to not repair my refrigerator as it…read morewouldn't be warranted and parts would have been a third or more of a comparable model. Not only that, he called later and had, without my asking, found a comparable model at Lowe's that was on sale. I appreciate this kind of honesty and decency as it is not very common.

My home warranty company assigned Appalachian Appliance Repair to the service request for a leaking…read moredishwasher and non-heating microwave. I reached out to Justin via a text message, and he called me the same day, on Tuesday, to schedule an appointment for Thursday. He gave me a 2-hour window and showed up on time during the first hour. He quickly assessed the situation and submitted the necessary documentation to the home warranty for replacement. I would use his services again.

Justin is very dependable. He tells us when he can come, and he arrives punctually. He is very…read moreknowledgeable and zeros in on repair requirements quickly. And his repair work is outstanding. If Justin foresees a problem, he will explain the necessary repaor and do it correctly. My wife and I have used his expertise several times, and we are very satisfied . We recommend Appalachian Appliance Repair very highly.

Outstanding! What an outstanding team we had come out we had Annie who set up the appointment and…read morewas absolutely wonderful on the phone and so accommodating and then we had Michael and Dalton, they did an amazing job! We feel like we're in a new house. I can't say enough about this team, except A+ keep up the great work we will continue to use the service and I would suggest other people follow suit! Over and above great service!

Company was great to work with. Scheduled online. Prompt and on time. Completely kept up to date…read moreon arrival so I could get to home to let them in. Pleasant. Would use again.