Dry cleaning turnaround was fast and efficient, I dropped off on a Saturday evening and was able to…read morepickup Wednesday afternoon. Prices are very reasonable as well and service is very friendly and pleasant! Definitely returning for more of my dry cleaning needs.

Dynamic Pricing. She charged me $20 extra to clean my coat when she realized it was cashmere. I…read morehave owned the coat for ten years, had it cleaned every year, and the price has always beeen about $27. She charged me $49. I do not think people should gett away with this.

This is a little store in the New Kennedy Square shopping mall's main building, which holds many…read moresmall vendors. A Chinese lad owns and runs it. She is an extremely pleasant lady. The service is good. Dress alterations are only $30. This store was opened Jun 2006. The store is wheelchair accessible. There are separate male/female washrooms in the building. There is free parking in the shopping mall. Review 2023-200

Highly recommended! This shop provides clothes alteration…read moreservice. Amy the owner at Glamour helped me change the faulty zippers for 2 jackets with excellent craftsmanship, she went extra miles to find matching coloured zippers for us. I'm very satisfied with her works, customer service, reasonable charge and delivery lead time.

One unfortunate day I decided to wear my favourite white winter coat with my GAP indigo rinse…read morejeans. By the end of the day, large swaths of my coat had indigo dye on it . Tragedy! *sings ABBA style* I decided to try out Couture Cleaners as they supposedly clean higher end clothes, AND I found a group deal coupon for $100 worth of drycleaning for $30. They picked up my white coat and another trench coat from my building concierge, and were able to deliver them back to my work when they promised. The white coat has NEVER looked cleaner. AND they replaced a missing button on my trench coat which I hadn't even supplied and matches perfectly! I'd definitely go back if I had to clean an expensive garment or salvage some much loved piece of my wardrobe, but the prices are way too expensive for this to be my day-to-day cleaner. $45 for knee length jackets/coats.Delivery and pickup included, but only between 9-5pm on weekdays.

After 20 years of being a client my recent experience has been horrible. A vintage Matsuda jacket…read morethat has only been attended by this cleaner has been trashed by them without my witness . After repeated attempts to pick up my jacket I was told the owner would call not so , eventually I called to be told colour ran jacket trashed worthless . No accountability terrible

Amazing service. My suit was cleaned. Immaculately. I had even left some cash in a pocket which…read morethey put in an envelope and ensured that I got back. Super trustworthy,

This would be my 3rd time bringing my dress to get it altered here. I brought my dress in to get it…read morehemmed and shortened on a Thursday and I got it back on Saturday, 2 days later. Shafi, the owner, is really good! He's very kind and accommodating, and will try and give you the best possible service! Since coming last year, he made a lot of renovations and added some new services too. There's a nice private changing room now. He also makes custom suits and dresses. Very good prices and very good service! My favourite tailor in Markham. I highly recommend Shafi and his business.

Clothes come cleaned and nicely packaged. No problems with alteration work thus far neither. The…read moreladies there are nice and reasonable as long as you are! Really wish their automatic door switch worked though.. but overall nothing much to complain about, and I don't think they've raised their prices much if at all in the past several years I've been coming here which is a six star in itself hah.

Bleach stains all over my dress and not even apologetic about it. They insisted that I pay $37 for…read morethe dry cleaning after having 3 big bleach spots all along the front. The manager refused to accept the mistake and was extremely rude calling me names while I tried to explain that I hadn't dropped the dress off like this. Would not recommend.

I had a bridesmaid's dress altered here. The owner is helpful and friendly and all the alterations…read morewere fairly priced. The dress for perfectly when I tried it on at pickup. Will definitely be returning!

I've been using Pearl Cleaners at Emeral Building for over 2 years. The quality of alterations and…read moredry cleaning is exceptional. I definitely recommend this place.

ask if they could help with damaged jacket, they were honest with me and said it was permanent but…read morewould try their best. in the end it was lost cause but they don't want any payment for their efforts. I insisted but in the end they refuse paymen. respect !! been to the business two times in previous years, no issues as I can recall. love the sign on the store, especially in the evening. big thanks!!

Issues: Damaged jacket; misplaced/lost decorative pieces; terrible customer service; owner not…read morewearing mask around staff or clients I recently moved into the neighbourhood and decided to recommend this dry cleaner to my sister as it was close by and convenient. We dropped off a trench coat for cleaning and tightening of buttons. Upon pick-up, we noticed that an epaulet and small strap on the shoulder were missing, while the other epaulet was hanging, half ripped off and held on with a safety pin. It looked as if the work was unfinished. We went back to inquire and were met with antagonism, which we found highly unprofessional. The male, who I'm guessing is the owner, came out without a mask and began explaining loudly, talking over me, that he 'specifically' remembers my jacket out of the hundreds hanging, and that he had noticed it had missing parts (he further claimed that he had forgotten to make a note of this, while claiming that his staff is very thorough and would never miss this). I do not deny the work ethic or thoroughness of the staff, but with the sheer volume of clothing in this shop everyday, there would be room for human error, as there is with any business of this kind. The other employee, a blonde woman, was kinder at first and told us that she would look for the pieces, sew back the one epaulet, and call us back later the same day. Unfortunately, she never followed up, so we went in the next day and were met by the woman again. She explained that she hadn't found any pieces and 'strongly believes that it had been brought in that way'. The epaulet was also not sewn back on, like she promised they would do. I asked her whether they had a policy to make a note of missing pieces when an item of clothing is brought in - she put her head down and ignored my question. I assured her that the jacket was brought in totally complete, with no missing or ripped pieces. In fact, the pieces that are missing clearly point to it being a dry cleaner issue; the epaulet and straps are decorative so there would no reason to remove these pieces unless the jacket was getting thoroughly cleaned/fixed. It's obvious something went wrong during the process. During the course of the conversation, the woman became very condescending and visibly angry. She refused to take any responsibility, further insinuating that I am a liar/fraud. I am extremely disappointed at the way people from the local community are treated at this store - these folks need to work on customer service and conflict resolution skills (and for the male owner, following Public Health guidelines, which is very worrisome during COVID). What was most disappointing is that there was no solution provided, nor any accountability taken. When we asked her what she can do for us at this point to remedy the situation or come to a shared resolution, she just shook her head and said that the store did nothing wrong. Now I am left with an incomplete, damaged garment.

They do an outstanding job with shirt collars and cuffs. Their pressing is of high quality too. I…read moreonce brought my sweater on which sausage grease was splattered all over the front and after cleaning I noticed it was impeccably clean. I've seen customers taking large fully loaded laundry bags to this cleaners so I had dry cleaning and alteration done here.

I'm not one to give many bad reviews but I went here out of convenience because it was closest to…read moreme in my new neighbourhood and I totally regret it. I'm convinced they will take your clothes, slap a tag on it and tell you it's been cleaned. I had a jacket and a dress "cleaned." They looked exactly the same and smelled worn when I got it back. She agreed to take it back and when I picked it up for the second time my silk dress has slight damage done to it and my jacket still looks the same and smells uncleaned. Either they are not cleaning things at all or they are just horrible at dry cleaning. Plus she's rude, when I said I wanted a refund ONLY for my dress because it is literally unwearable (for the second time) she waved her hand in my face and said "No, no, no, don't argue with me."