Please note that this one star is NOT due to any of the stylist but for STEVEN who works at the front desk. Poor customer service & rude. read more

I'm really disappointed in the lack of customer service and professionalism this place has. I usually go to the Drybar in Torrance but on Tuesday 11/26 I decided to go to the one in Irvine with my sister and daughter. Our appointment was for 12:15. We got to the Irvine spectrum at 12:10 but unfortunately there was absolutely no parking available. We called the shop at 12:20 to let them know we were here but running behind. Turns out the lady on the phone wasn't even at the Irvine location but at some call center. She assured us though that she'd call to let them know. anyway we get to the store at 12:35 and it's completely empty except for a girl sitting at the front. We let her know we had an appointment but she told us to wait and that someone would help us. Then this girl comes out and doesn't say a SINGLE word to us. We were telling her that we got here on time but there was no parking that we had to park far and run to get here. All she's doing at this point is looking at her computer and nodding. And then finally my sister had to ask so will you still take us. And all she did was shake her head! I was in complete shock. I mean granted we knew it was our fault and that we were late but come on. Not even a "I'm sorry unfortunately no" or " no but we can reschedule you" when we asked why not All she said was that we were gonna push them behind for the rest of the day. Someone seriously needs to retrain her or put her somewhere where she doesn't talk to customers because if she is who everybody interacts with first then that's really bad for business. I would also just like to say usually, when I make appointments with other establishments they always call or text when I'm a few minutes past my appointment time. This place did not. And the girl we spoke with on the phone did not tell us about the grace period. I know I'm only one customer but I will definitely not come back to this place!! read more

I get a call as I'm about to pull into the Spectrum for a 7:45am appointment and they let me know that the stylist called in sick. The call comes TWO minutes before my 7:45 am appointment, and it is hard to believe that was the earliest they could let me know. While they offered a later appointment, that didn't work for my work schedule. This is not the first time I've had issues with early morning appointments at this location. More than once, stylists have shown up late where I've had to wait more than 15-20 minutes. I still pay the full amount and tip well. Another time during a weekend evening appointment, my stylist had to assist a client that had a lot of knotted hair. Two stylists worked on a single customer while I waited. In that instance, I had to wait for than 30 minutes after my scheduled appointment. It would have been helpful to let me know ahead of time so I could run errands in the mall rather than wait in the lobby. They did end up doing that with another guest that came in after me. If a customer is late 15 minutes, Drybar's policy is to downgrade to a dry style. If a customer cancels last minute they still can charge you. Both policies are totally understandable and ones I support, but there is no reciprocal policy when the salon cancels or is horribly late. Aside from sincere apologies or an offer to reschedule for a time that doesn't work, nothing is done to retain customer loyalty. For corporate, I'd suggest noting customer issues on their computers...gauging when a customer checks out and their start time. It would be telling about how efficient locations are. If a salon initiates a cancellation, provide a reason. Aggregate issues by customers to provide insights about customer satisfaction. I've stopped my membership due to the multiple issues I've had at this location and now only schedule appointments when I want to treat myself. With this latest instance, I may need to find another alternative or location. It really seems to be specific to the Irvine location and management as I've tried other Drybar spots across the country with no issues. read more

What an absolute disgrace - if they cared about customer service at all they would hire someone with courtesy and the ability to provide any service at all over the phone. The receptionist repeating "that's our policy" without trying to resolve an actual issue is a joke. Being condescending and confrontational to a customer, not your best showing. Unfortunate as I truly enjoyed this location and their stylist, its a good thing they aren't the ones that answer phones. I will definitely NEVER again go to this location. And Neither should anyone else! Hope that this makes it to the manager of the employee working the phone at 3:20 in the afternoon on Friday 7/26/2024. ps. If I could do 0 stars after this interaction I truly would. Pathetic! read more

Heather did a great job. Lots of volume and beautiful waves exactly what I wanted not to mention her scalp massage was amazing!

I always wanted to try this place out and I finally made time for it. I walked in and all the stylists just looked at us and turned away and nobody welcomed us in or said hello. I understand they were all with their clients but at least say something. Someone should have greeted us as we just stood there .We then sat down and waited for a couple more minutes . The employees just looked at us and it became very uncomfortable So we decided to leave. This was such a disappointment as I was excited about the services here but after this experience I would never waste my time and enter a dry bar again . I would not recommend this dry bar in Irvine . The staff is unprofessional and made us feel like we were not welcomed . read more

My experience at the Dry bar Irvine, is always above and beyond. Every stylist there is great at their craft, gracious , and a joy to talk to. Ms. Behnaz gives me the best blowout ever! Her shampoos are amazing, she understands my hair, and her end styles are phenomenal. She's a super nice lady and I highly recommend her. Thanks so much Behnaz Can't recommend enough! Thanks to the Dry bar and the entire team! read more

This review is for the receptionist Tiffany who was so rude. She called to advise that she was cancelling my appointment due to no cc on file however cc was never asked for upon booking. She attempted to say she left multiple voicemails and emails however I received neither. When I told her I didn't get a voicemail or email previously, all she said was 'so do you want to give a cc?' Not even apologetic that it could've been missed or in spam. Then when I called back , she was completely rude and hung up on me. She would be the reason this place lost a customer! read more

LOVE BEHNAZ at the DryBar Irvine Spectrum. I have been getting my hair done by Behnaz for years! She used to be at the Drybar Newport Beach and now she is at the DryBar Irvine Spectrum. I get weekly blowouts so my hair has to last many days and that's why I go to Behnaz. Behnaz is consistent and she always makes my hair look its best! On top of my hair always coming out just the way I like it, I love it when Behnaz washes my hair. She gives me a double wash and she really gets in there so l can feel my hair getting clean and it feels so good because she gives a nice scalp scrub and massage. I just close my eyes and relax, it's the best! Behnaz is not only an excellent hair stylist, she is a lovely human. It's a treat to sit in her chair weekly and spend time with her. She is lovely inside and out. Thank you Behnaz, you are the best! read more

Marisol did such an incredible job! She was quick, efficient and very sweet. I would recommend her to anyone looking to get great rolled curls read more

I love this Drybar! The stylist are super nice, but my favorite is Briana! She's the queen of blowouts! If you go to get a blowout, request Briana, and you will not be disappointed. I come here weekly and by far she's the BEST, I even go as far as waiting for her if she's busy. Friendly, sweet, and very professional. Erika read more

I went in on Sunday last minute and Heather took care of me and she did the absolute best job! She gave me the best blow dry ever! She was so funny and easy to talk to and made the experience so amazing! read more

I have been coming for many years to Drybar several locations, and by now I do have my favorite place and person. I strongly recommend Behnaz for her professionalism and commitment to my request, always with a great end result. You cannot go wrong with her Since she is now at Spectrum Irvine, this became my favorite Drybar spot now!! read more

Aimee gave me a fantastic blow dry! She took the time and blew out my hair perfectly and didn't have to use the flat iron. She did everything with the round brush! I will definitely be back and will request her! read more

Hey y'all Well let's get down to business... What better way to get a boost of confidence with such a glamorous hair style for that perfect date or just to kill it at work or even better just because.... Well let me tell you, this business is under new management and you can totally see the difference in the atmosphere, the staff and the stylist are being more engaging with their clients... to provide the best customer service... and that's a plus ... They have a variety of hair styles to chose from and who doesn't want to look their best without doing the work... not just that but booking an appointment was easy to schedule it or even walking-in ... I felt so relax and comfortable and confident with my stylist working with my hair ... love it !!! My stylist took its time to make sure that when I left the salon ... with no doubt I would be making a glamorous statement each step with confidence and power.. I would definitely comeback to get my hair done, such a wonderful experience and let me tell you got a bunch of compliments at work and in the evening time my hair hair was still looking good. Thank you so much for giving the boost of confidence that I need it that day!! Love it ! read more

Love this Drybar location! The staff is SUPER friendly, especially Jianna at the front desk and Sean who gave me an amazing blowout. I really appreciated how Sean would check-in with me throughout the blowout to make sure I was happy with the products, curl pattern, and use of product. He even asked what time my plans were to make sure my curls would hold (so sweet)!! Highly recommend, 10/10 read more

So I used to go weekly until I had to wait 15-20 minutes every time I went and felt like a number when I went. I started going to another blowout salon in Tustin and received a call from Drybar since I haven't been in awhile. They offered me a buy one get one free to bring a friend. Now a week before my friend was offered 3 free blowouts. When I told them I started going somewhere else instead of having customer service they HUNG UP ON ME!!! RUDE!!!! Why would I go back. read more

so ive been looking at reviews of this place at different locations. and for the most part they arent good and today i see why. there was some chick starting to work here and needed a hair model. free blowjob?! im there. workers really dont talk to me ok whatever. the chair im in where they style is super tiny and uncomfortable. worker is very young and inexperienced. mk whatever. i wanted the "mai tai" i guess its called. my hair looked nothing like the picture. my hair my curled and "styled" lasted about 5 minutes? the products they used on me seemed cheap and crappy. made my hair goopy and shiny. my hair had a bit of dandruff. i had a ton of flyaways. thanks for the experience i deffinitely wouldnt pay for a blowout here. read more

It's a hit or miss result in here depending on who does your hair. I have had mediocre to good experiences at this location. I wish there was a way to book online with a preferred stylist. read more

I would like to update my review to include that I did voice what I wanted before the service. What I left with was something different, and I truthfully did not want to tell the stylist that she did the opposite of what I wanted. read more

I've tried this place 2 times now. The first time I was a little over 5 minutes late -- please note- the parking in the spectrum is horrible!! I drove around for over 10 minutes looking for a spot (it was a lunch time appointment, bad idea I guess!) I couldn't find anywhere to park, so I had to go the parking structure which is so far from the salon. I was literally running across the center to get there. When I walked in I was told that I needed to be on time, Since I was 8 minutes late they could not see me. They didn't offer to reschedule me or offer any other solutions. The person totally had the diva attitude, lol. I was so angry, but I understood that I was late even though I tried so hard to be on time. I thought I'd give it another try a few months later. For my second appointment, I booked online for the following day and received a confirmation email. I had a wedding to go to, so I just wanted a simple blowout with some curls. An hour before my appointment they called to tell me that two stylists didn't show up to work and they had no times available to see me. I could't believe how rude the person on the phone was. Worst customer service. I do not recommend this place at all! read more

Unfortunately for me, just 2 hours after having my hair blown out and flat ironed, it was a frizzy nightmare. It was not raining and there wasn't any more moisture in the air than an average evening. I contacted the salon in the morning and even sent a photo. The receptionist initially said they would redo my hair and scheduled me an appointment. However I received a call back a couple hours later saying they wouldn't redo my hair or give me a refund. The Manager, Samantha would only give me a free add-on but I needed to buy another blow dry service. I've had my hair professionally straightened 100 times and never had it frizz up so quickly. Nonetheless I wasn't even angry, I just wanted it redone. I am extremely disappointed in the lack of customer service by the Manager. read more

Well below 1 star!!! Pay attention to the reviews. They are awful. Terrible management and customer service. I was a few minutes late. Literally 8 minutes because I had never been here before and could not find it. They canceled my appointment at 8 minutes late and said, you should have been here on time. Wow talk about the worst customer service. read more

Not sure why there are so many low reviews. This is such a convenient place to get a quick blowout. Heather took care of me today and she was thorough and efficient. I did not have to be in the chair longer than I needed to be, as a busy person, I appreciate this type of work ethic. I also did not feel pressured to get any ad-ons. Great option if you are in a pinch and need your hair looking polished. read more

This drybar is now my go-to. I had a bad experience a year ago but management seemed to make a few adjustments. (See prior review below). I usually do the surveys drybar sends to my email directly, but decided to write one here as well. I have micro bead extensions, and i have a lot of them. I come here weekly for my blowouts. Allison & Mackenzie are my go-to girls when I book. They are both quick, thorough, know how to give a good wash, and i always leave happy with my style. Brian is also great. Thanks drybar! read more

Lana was amazing! She made my hair look and feel wonderful! Amazing personality she's beautiful inside and out!!

Alana was amazing!! So sweet and my hair never looked better! She was so careful and thorough washing my extensions too.

My experience at Dry Bar was awful. I booked a dry style, came in with slightly damp hair, and the assistant manager was shockingly aggressive just because of that. She didn't even wash my hair, but still charged me for a full blowout. All she did was dry my hair and add terrible 'Cinderella curls' that I could've easily done myself. I also tried to return a product I bought just a few days before, but she refused, saying she didn't know how to process it--and no one else in the store did either, despite her being the assistant manager! When I asked for a printed receipt, she almost refused and insisted on emailing it, then struggled to print it when I stood my ground. I paid $60 for a service I was completely unhappy with. I've told all my friends and family near Irvine to never come here! read more

Wonderful blowout, he really listens to what you want and makes you feel so welcomed!!

ashley took her time with my hair and it turned out so beautiful, i definitely recommend her. you can tell she does hair with her heart! Jianna was also so helpful at the desk! read more

Bryan did my hair I loved it . He friendly, patience, I recommend him the place is very nice too.

I get my hair blown out by Bryan all the time and he is the absolute best! He's so friendly and always greets me with the biggest smile on his face. On top of the great service by him, the front desk staff and overall vibe of the salon is always top notch. The best spot in the area to get your hair done hands down! read more

I had a great experience! I received a classic blowout and absolutely loved it. Customer service was fantastic, I interacted with both Vivian and Karis and really enjoyed my time here! Would definitely come back and recommend to others. read more

I love coming to dry bar. It's such a treat to sit back, relax enjoy a scalp massage and know my hair is going to look amazing...every time! Karis was super friendly and Nani did an amazing job on my hair! read more

Behnaz was great! Made my hair straighter than it's ever been! My hair is usually very frizzy but not after today!

I am not sure what is happening at this location but they really need to make some changes. I've been here a few times over the last few years, only really going for special occassions. It was very busy and I had made my appointment 2 weeks prior. I got there on time, and had to wait and wait for 20 minutes before a stylist was free to start my hair style. I chose my style from the look book and had her wash my hair. The style came out exactly as I wanted and I am sure it will hold through the event I'm attending. However, you could tell they were short staffed because they were running behind and my stylist had to miss her (well deserved) break. They probably should space out appointments more and give their stylists the mandated breaks they need. I may go to the one in Newport instead in the future. read more

All the reviews are true. I had an 11:00 appointment and the stylist didn't start working on me until 11:30. I asked for a blowout and a braid and I think my 13 year old sister could have done a better job with the braid. It was embarrassingly bad looking. I ended up taking out the braid when I got home. I had a wedding to attend that evening and my hair was a frizzy mess the entire time. Complete waste of time and money. read more

Drybar - Irvine - Horrible frizzy braid - Blow Dry/Out Services Near Me - Irvine, California

See all

I came in to get a quick dry style and left with burned and broken off hair peices. Do not just book a last minute appointment unless you know who you will get. My hair literally turned from blond to dark brown from the curling iron being on too high. As a stylist, they should know when the temperature is too high. I watched in complete horror as my hair broke off onto my arm from the high heat.. read more

Drybar - Irvine - That brown streak happened as i watched my hair burn - Blow Dry/Out Services Near Me - Irvine, California

Love the dry bar! I've been here a few times now and haven't been disappointed! I always show them a picture of how I want my hair to turn out and it always looks amazing after! They also offer you coffee or a mimosa while you're getting a blowout ! I usually come before I have an event ! I ask them to barely use any hair spray because once they really over did it ! They have something called a dry style- wash your own hair and make sure it's dry then they will style it for only $25! I do personally prefer this since I love using my own shampoo products! Definitely will keep coming back ! I mean what girl doesn't love a good blowout, glass of champs and feeling absolutely fabbb read more

*update* was told below to email them and I finally got a response 3 days later only after updating my review. Also called on Monday and said I would get a response between 24-48 hours which never happened either... I got a call from them and answered it and there was nobody on the other line. Received an email saying they couldn't reach me . I came in to get my hair styled (dry styling) for graduation and because I had heard good things about this place from a friend. I came in with slightly damp hair and was told I would be charged the full blow out price (double what I was expecting to pay). She proceeded to blow dry my hair for a couple minutes then curled my hair. Appointment was on time, so that was nice and the products smelled nice. However, my hair fell by the time I went to graduation and I had even put extra hairspray in. The curls looked nothing like "beachy waves". $50 didn't feel worth it to pay for two minutes of blow drying and some curls I could have done at home. read more

Drybar - Irvine - Blow Dry/Out Services Near Me - Irvine, California