They have done a great job cleaning the clothes I left with them. Although I know there has been issues from others on Yelp... They do seem to have an administrative problem. They have lost some of my father's shirts and almost lost one of mine (when I brought my claim ticket she could not find it, then asked me if I had already picked it up. Luckily, after 10 mins she finally found it.) And most recently I got a shirt back that did not seem to be fully cleaned. It still had a stain on it. Furthermore, a button was chipped. Not 100% sure if it happened by them... I only noticed it when I got home. read more

Too expensive for summer dress cleaning, 2 dress $50, and my dress not even hundred box also not that dirty.

I've been sending quite a few things and I really like the lady sorry I don't know her name offhand! The husband is not friendly!! For the most part things have been OK in the beginning, but as I've been bringing things they have been getting sloppy. I just dropped off a large amount of table cloths ski pants and jackets. I will do an update once I receive back. read more

Fifteen years living in the area, this place by far has the BEST dry cleaning and alteration services. Their prices being in the Peninsula is competitive. Their work is spot on and addresses every concern by customers should there be one. Turn around time is extremely reasonable given the work to be done in some cases. Intricate alterations and detailing are done to perfection and I'm always satisfied. Absolute trust in their dry cleaning as well since I've had horror stories from other Dry Cleaners in the area! Hana and her team superb! read more

Hana is the best to work with!!! Always meet the needs we have with short notice and always great job

I've been here multiple times and they always offer great service! Their work is reliable, good quality, and on time. If anyone needs dry cleaning done, I highly recommend this place. :) read more

The owner(s) replied they do not know me and I am referring to another store. Yes, this is the correct store. Yes, you ruined my dress. Yes, you would not even consider my offer for a discount for future cleaning/alternations for the replacement of my ruined dress. I thought you might be "new" owners because had not been treated so poorly. read more

I've used a couple of dry cleaners between San Mateo and Belmont but this one's the best. Everyone is very friendly. Never had an issue with cleaning, repairing, or altering any of my clothes. Great turnaround time with fair pricing. I would highly recommend. read more

They are master at dry cleaning and alterations. I have used their services and never been disappointed. Hana stands behind her work and does a very great job read more

All my dry cleanings had such a strong fragrance that I could not wear the clothes. I spoke to the man but he acted like he couldn't understand me read more

I go here for alterations and cleaning at least once a month. Nice people, good work, fair price.

Do NOT take your clothes here! My boyfriend brought a white collared shirt here and it came back pink! He brought it back and asked for a refund or store credit. The manager then actually started to yell at us and blame us for not knowing the shirt was pink. She said the shirt was pink to begin with and she would have to call Tommy Hilfiger to find out the real color. We left there extremely irritated. Two days later we got a call from the manager saying she spoke with Tommy himself (yea right...) and the shirt was pink. At this point, my boyfriend was extremely angry. It was so obvious this lady was lying and she just didn't want to give us our money back. This is the WORST customer service we have ever experienced. read more

We took our silk comforter set in perfect condition (2 years new) to Dry Clean City and when we picked it up it was COMPLETELY RUINED! The silky sheen was gone! The woman said this was her sisters business and I had to wait until she came back to settle with her. The next time we went in she was the new owner of the business and claimed that she had no responsibility for ruining our comfortable. In the end she offered us a $25.00 credit for services for our $400.00 duvet cover. Sounds fair right!?!?! No, of course not but what can you do when there is no other recourse? I WOULD NOT RECOMMEND THIS DRY CLEANER THAT RUINED MY ITEMS AND DIDN'T OFFER PORTION OF THE VALUE TO REPLACE! read more

I should have looked on Yelp first! Too many good reviews from people outside of Belmont... The bad reviews are substantiated with poor management and friendly yet incompetent staff. Took 0ver $200.00 worth of various articles and because it was a big drop, I believed I received a fair price of $180.00. Bottom line, they ruined my most expensive items to silk drapes! One set shrunk by 3" and a panel on another set was 4" shorter. I specifically discussed the "dry cleaning only" label stating DO NOT STEAM PRESS! But they did..... Surely no one took the time to tag or inform the help properly.... Their receipt in small print said not responsible for various matters including shrinkage. BEWARE AND DO NOT GO HERE..... read more

I've only taken one item here so far, since I haven't lived in the area very long yet. But I was impressed by two things: The nice older Asian lady running the cash register. After she took my information to open my account in the computer she said completely sincerely "Oh, nice to meet you!" I was so taken aback that I forgot to ask her name, hahah. I was also impressed with the service - it was done well and very fast, earlier than the time guaranteed on the claim ticket. I don't know much about dry cleaning pricing, not really using dry cleaning services often, so I can't comment on if it's cheap or not. But I was definitely impressed by the service. read more

No need to try-out any other dry cleaners or alterations, Dry Clean City will not let you down! This IS your place! Mrs. Yung is truly the sweetest lady ever and she's absolutely masterful in her alteration skills! I've lived in Belmont for several years but always relied on the dry cleaners in our company's building until the week before Christmas. I brought in a couple of sweaters and a blazer for dry cleaning, and one of my favorite coats to be completely relined. I love coats - especially when they're well-made, have great lines, and are classic in style! With that said, entrusting one of my coats to anyone is a big task and since I'm pretty nifty with a needle and thread, I prefer to sew things myself. But this particular fix was beyond me. If you know anything about a lining, once there is a tear, several more will soon follow. You can attempt to mend each tear but eventually the fabric will give-out and several more tears will present themselves until you find yourself sticking your arm into one of the larger holes instead of the arm of the coat. No fun. I finally gave-in and decided to have a professional reline my coat. Dry Clean City is prompt and tends to get things back to you before the promised date. My sweaters and blazer were ready for the Christmas trip to So Cal and I picked-up my coat tonight! I couldn't be anymore pleased with the results! The lining is amazing and it looks brand new! No really, I positively cherish this coat and the sentimental value it holds is besides the point. This coat is well-formed! Oh and BTW, I brought my sister in with her own dry cleaning and alteration needs and they gave her awesome prices as well! Mrs. Yung was all too kind and gave the both of us a generous compliment. Dry Clean City - you have won me over! P.S. I'm dropping-off Rock & Republic jeans tomorrow. They're one size too big and I'm confident that Mrs. Yung will make them fit perfectly! read more

Memorable Rating: 5 out of 5 (You got dirty clothes... remember to bring them here EVERY time!) Ive been coming here now for over 5 years... and it will be one of things I miss most about Belmont Yung.. the owner... is the sweetest lady you will ever meet... always smiling... and always remembers all the details about you and others... They dryclean, do alterations, shoe repair... all for reasonable pricing... but most importantly... the turnaround time is quick... usually a day or two... SAME DAY service available... and ALWAYS high quality work... as all the services are done directly here at the shop... They are closed on SUNDAYS... but hey who wants to do errands on Sunday? enough said... read more

What is not to like about Dry Clean City ? They are great, and can even do some repairs of clothing. Always fast, friendly service. Clothes are always well cleaned and pressed, many times ahead of schedule. I like how they've gone to an all CO2 based system. read more

Hannah is very sweet and kind she fixed immediately one of my favorite cardigans stained with paint. She is fast and reliable.

This is a great place to take your clothes if you don't mind them being completely destroyed and don't mind being called names by the owners when you complain. I brought in a two-tone (maroon with beige panels on the front) Nat Nast silk shirt with an oil stain. $65 from Nordstrom Rack. It had been worn one time. When I got it back, the oil stain was gone, but the beige parts of the shirt were completely covered with red splotches. Totally ruined. Check my profile photos if you want to see it for yourself. They knew it was ruined, too, because the woman made a point of hanging the shirt on the rack near the register with the front side facing away from me. Like she was hoping I'd leave without noticing the damage. And the guy (her husband?) came *running* in from the parking lot when she hung up the shirt, like he knew there was going to be trouble. When I complained, the woman asked if I had the Nordstrom Rack receipt with me. Ummm, no. I don't carry store receipts with me. Then the guy said the shirt was like that when I brought it in. As a bonus, he even called me a liar for claiming that they're the ones who fucked up the shirt. FWIW, another dry clean shop who I showed the shirt to said that shirts of similar colors are usually cleaned together in groups and it looked to him like the red from another shirt bled onto the beige of my shirt. So if you have clothes you don't care about, then by all means bring them to Dry Clean City. Or, save yourself $6.50 and just throw them away because that's what you'll end up doing anyway. read more

After reading the other reviews on Dry Clean City, I decided to give a try after red wine was spilled on my favorite silk tie. I honesty thought it was ruined, but to my amazement, they got the stain out completely. The shirts and sweater I also brought in were cleaned and presented beautifully. I highly recommend this place - very nice staff and fair price. read more

Avoid. Terrible service and incompetent. Brought in a polo to be cleaned and they completely ruined and destroyed it. Refused to reimburse me for for the damaged shirt only offering to take $8 off my dry cleaning bill and the owner told me stupidly "well you can take it back to the store where you bought it". Unbelievable. Next time I'll go to the Crystal Cleaning Center where professionalism and reputation go hand in hand. read more

These guys are Frauds! They recently started a 20% Off campaign, if you drop your cloths off before 9 am. (I dropped mine off before 8am.) When I picked-up my cloths they didn't give me the discount. When I asked about it. they said, "Oh no, dry cleaning only, no shirts and no comforters." I asked why that wasn't disclosed on the flyer they have posted or disclosed when I dropped off my clothes and she said, "We'll then we don't make any money." Horrible answer and dishonest advertising. I will be posting a complaint with the Belmont Business office. read more

I'm stunned that this place is still getting customers. Got a pair of jeans for $375 and it was too long. Took it to the nearest alteration's place and asked them to make it shorter. The lady told me it would be ready the next day. Went back to pick it up and my jeans was completelt ruined. She simply cut it and ran it through the sewing machine. I asked her why it looked so bad and only then she told me that i had to mention i wanted the original hem?? Are you serious? Like i had to sniff my fingers and know that? I told her she had to give me the options if that was the case to which she said it was more expensive. Lady! I can buy and sell you 4 times, how on earth do you know if i could afford it or not? To make the story short, i asked her to give me the cut out parts back and she started looking, for 15 minutes and then dropped everything and started helping customers. What pissed me off the most was her not even apologizing! She kept screaming that it was my fault! Never going back there again! A simple apology would've made me feel bad for them but the way she handled it pushed me to the edge. I own a business myself and if any of employees talks to customer in such a manner, i wouldn't even blink twice before letting them go. I always support small businesses but this business not only doesn't know how to get you what you are paying for but also attacks you after they are 100% at fault. read more

Please note that this is a review of Dry Clean City under its new management (as of Fall 2010). I've been taking my clothes here for nearly two years and spend an average of $750 on dry cleaning a year. Not an insignificant expense. Dry Clean City is on the pricey side, but until recently - I kept going here because it is located close to home. I consider myself a good customer (always very polite and wearing a smile on my face, normally no complaints, etc). Last week, for the first time ever, I brought back an item of clothing to be redone. I brought back white pants which had a food spot on them. I had pointed out this spot when dropping off the pants but they had not been properly cleaned. I figured it was no biggie and kindly explained this to the owner. Her response was I had worn the pants and she pointed to a few wrinkles they had in the upper thigh area. I was so shocked by the accusation that my face got really red and I started to fumble my words. I had JUST picked up the pants two days prior, had not worn them, and was really disappointed with her reply. When I told her I had not worn the pants she AGAIN accused me of doing so. Even though I was really upset, I maintained my composure and again told the owner I had not worn them. She abruptly grabbed them from the counter and told me they would be redone even though I had worn them. Not cool. As I mentioned earlier, I'm always really nice and I have never brought anything in to be redone. Maybe she was having a bad day, but still... If you do still to decide to go here, check your dry cleaning ASAP after picking it up and if you need to bring anything back - do so within the next couple of hours so you won't be accused of having worn it. lol Lastly - I went in yesterday to pick up the redone white pants and when I checked them at Dry Clean City, the SAME wrinkles where there as before. Tisk Tisk... Not cool for accusing a loyal customer of something they never did. read more

The older couple who are running this cleaner are retiring as of next week. They were always friendly and very helpful. My brother uses this cleaners too and she would always ask me "How is your brother?" She did excellent work and I used to get my cleaning back quicker than any cleaners that I have ever used. I also have relied on this place for alterations. Sad to see them leave the business but the business will continue. I met the new owner and she seemed very nice too. read more

Such delight to walk into a place and be received with a smile. The owners are always there and give such fabulous service. One day, my pick up was so large that the husband (I'm embarrassed to say, I don't know his name) brought my clothes to the car for me. I've had tailoring, laundering and dry cleaning done and have always been happy with the result. The prices are reasonable too. read more

I'm disappointed with this place. After reading such good reviews, I took a sweater here for dry cleaning and a dress for alteration around the bustline and under the arms. The dry cleaning went without incident, but the dress alterations were not what I wanted. I think the main problem was communication - I couldn't understand what the tailor was saying, and she clearly couldn't understand what I wanted. What I got was a dress that is closer to the right size, but still doesn't fit quite right. The strangest part is that the two sides aren't even - one side has a lot more extra fabric than the other, it's as if she only took in 1 side. The lady was very nice, but I am still going to have to take it somewhere else to be tailored a second time, meaning more time and money for me. read more

WON'T BE RETURNING EVER AGAIN! I've only had a total of 3 experiences with Dry Clean City but today was the last one. For a while I was shopping around to see who had the best prices and service. I chose them because they seemed fair, the employees were friendly and they were close to home. The owner quoted me $5.00 for my uniform shirt minus 20% for early bird. 4 days later I brought in the uniform shirt, spoke to the owner again, she confirmed the $5.00 quote, no problem. I picked up my shirt 2 days later without any issues, good stuff. 1 week later I brought in the same shirt, dropped it off etc, etc. Came back to pick it up, paid $7.95 without realizing it and left. When I returned again 1 week later, I spoke to one of the owner's employees who took my order, explained the issue, she understood and agreed to give me the originally quoted price minus 20% since it was obvious from the price she found in the computer that it was a mistake. I agreed we were even, no problem right? Well, when I returned today the owner had caught what the employee had done, rang up a new tag for a "dress shirt" $7.95 and placed it on top of the original "uniform shirt" $5.00 quote (which was $4 with the discount). I politely confronted the employee about the issue, she was just as confused as I was. No matter which combination of choices she used in the computer ("uniform shirt", "dress shirt", "creases", etc.) the only price she could come up with was $6.50. So.... this was going nowhere so she called the owner. The owner asked to speak with me and spent 10min trying to explain herself. Long story short, she wasn't making any sense at all and was trying to blame her employees for the confusion. When I explained that it was her who originally quoted and charged me the $5.00 price she went silent and tried to pass it off. At this point I was tired of being messed around with. She honored the price and I told her I would not be returning. Dishonesty won't get you anywhere. read more

I've really enjoyed working with the previous owners of Dry Clean City. They were friendly, diligent and provided excellent service. So far the new owners have far exceeded my expectations for quality and honesty. I'm really impressed and will continue to use their service. Highly recommended! read more

The best alterations I have received anywhere. The pricing is great as well. Dry cleaning is spectacular. I am shocked by the negative reviews because that has not been my experience. And, when I am there, other customers come in raving about the service, prices and great alternations. I have been using them for nearly 3 years and am very satisfied. I have even recommended them for alterations and cleaning to friends who do not live in Belmont who can't find a good cleaner and alterations person. read more

Been using Dry Clean City since Jan 2011. So far my #1 go to place for my dry cleaning. The new owners do a really great job on my clothes, are extremely nice and remember me every single time by name. They seem to be very persistent with deadlines, so i can always expect all my garments to be done on time. I will definitely continue to use their services, and highly recommend those in the area. read more

I was happy w/ the service until they "washed" my husband's Tommy Bahama silk pants and they came back, about 4 sizes smaller than when I dropped them off! An ugly side of Mrs. Yung came out - there is no way I will ever return! She said there was a stain that she couldn't get out of my husband's pants, so they decided to wash them. I assumed a professional drycleaner would know the feel of silk, or at least look at the tag to confirm if a piece of clothing could be washed, but she would not address this comment. She said "there was stain - we need to wash". I asked why she wouldn't call me first to see if the customer wanted to take the risk - no comment. I asked for re-imbursement since the pants were ruined, but she said, "No, pants are old." I don't know if all of a sudden, she lost her English, but then she proceeded to pretend she couldn't understand me. I had to send my husband back, or I was going to lose it. She ended up giving us a $25 credit - great customer service, NOT! read more

Great drycleaners and excellent customer service. The owner treats you like a small town shop would; always cheerful and nice. She is good at basic alterations (may be good at more complicated ones but I have never used them for anything too complicated. Reasonably priced. read more

adding 2 more stars - one because she called me & apologized & the other is because they offered to clean it one more time which made the spots less noticable but they're still there. Previous review: what a rip off - $12 for a baby dress & all the spots stayed there - the lady was VERY rude when i told her "common you expect me to pay $12 & the dress is stil dirty?" she said "we don't guarantee anything - i've never seen a customer like you..we did hard work etc" I said it's not reasonable to pay $12 & nothing came off - she insisted that i should pay at least 10 so i cut it short & paid the $10 to get her to shut up.. BAD customer service don't go here read more

Way too expensive at $7.50/dry cleaning a single sweater. (With a 7 day turnaround!) Yeesh. I'm used to paying $2/sweater for the same quality. read more

My husband takes his clothes here as it is on his way to work. I wished I knew where he was taking the clothes as the yelp reviews would have been a fair warning to steer clear of this place. I had a blazer get cleaned there, and upon pick-up they told my husband they were not able to clean it because there was a hole in the sleeve. When I saw my blazer it was indeed dry cleaned, as the stain I wanted to be removed was gone, and the cleaners caused the hole! If you are going to destroy a garment, then at least own up to it, and offer some sort of discount or compensation for the damage. Don't tell a lie about it, so disappointed, everyone should take their business elswhere. read more

ok ... seriously ... this Dry Clean City in Belmont made my day... They know magic!!! I am so happy that I can not describe ... Anyway, I put my white judogi in a laundry together with other things, which were not white and my beautiful and very expensive made in Japan judogi ended up with many ugly blue and yellow stains. I tried Oxyclean liquid and a powder - didn't work ... I kept it in detergent over night - didn't work ... I put a question on my Facebook page-didn't work ... I was desperate ... the Dry Clean City was my last hope ... to make it short, I came today to pick it up and didn't really believe to what I saw ... My beautiful judo gi was absolutely white ... even better then a new one... I am very happy ... This Dry Clean City in Belmont is the place I am going to come every single time ... Finally I find a place I trust ... Thank you! read more

Hemming is Amazing! I took a pair of designer jeans here to get hemmed. It only cost $10!! When I walked in, it was empty and the very nice asian lady immediately came to my assistance. She had me put the jeans on in their small dressing room, then measured the length- the whole time talking me through what I wanted. She input me into her computer and printed me a receipt. The best part, it only took a day! Actually, less than 24 hours since I brought the jeans in on a Thursday night and picked them up on Friday afternoon. The hemming was perfect. I am going to take all my jeans and pants here. The lady is soooo nice and very professional. Also, they take credit cards and are open until 7pm on weekdays which is great for us working folk! read more

I am giving them three stars only because I don't like damaging reputation of small businesses. The attitude of the owner of this place is disgusting and unacceptable. When my pants were not cleaned well with her dry cleaning on multiple occasions and I brought this to her attention, she was very irritated and acted that it was not her problem. When my dress pants came back all shiny from being improperly ironed and i told her that dress pants have to be steamed , not ironed, to avoid making then shiny, she also acted unhappy and spoke to me as if she was doing me a big favor. I am not taking my clothes here any longer, when you are an owner of the company you have to make sure your clients are happy. If your service sucks you should take complaints into account and improve instead of being unhappy and make your customers feel uncomfortable. read more