Beautiful grounds but very difficult to work with posted 11/29/2010
The grounds at Drumore are beautiful which is why we decided to hold our daughter's wedding there. But, as we started the planning process, we encountered continual issues that caused a lot of stress for us.
* No contract
* We wanted a sit-down meal but Karyn (owner) said it would be more expensive so we opted for stations. As we got closer to the date and began to finalize the details, the stations turned out to be more expensive than the sit down that our friends were having (they had filet and chicken - we had flank steak, salmon, and chicken). It also exceeded the original estimate by about $3500-4000. We tried to work with her on that but to little avail. When trying to bring the price down, we realized she had quoted a pound of protein per person. We thought that was too much meat - thought that lowering the quantity would bring the price down. She lowered the amounts of food but raised the price! When we argued, she simply said one sentence, "Prices went up." When we said that we'd then go with the first price (less money for more food) she finally relented somewhat. She was not pleasant about it. I asked her what a bride would get for the $35 estimate in the original proposal and she said, "A bad cut of meat that I cook to death." But she told us that she still quotes her brides $35 estimate. As it turned out, the food was only OK.
*She doesn't put wine or champagne glasses at each place setting. Wine glasses are supposed to be included in the price she quotes, but she didn't have enough to cover all the guests (178) so we had to rent them at the last minute. Tablecloths are supposed to be included, but we also had to rent them at the last min. She doesn't own any champagne glasses so we had to rent them - although we knew that from the beginning. She told us that her brides don't usually have champagne. All of these additional items added unexpectedly to the bottom line cost.
*At a meeting at the venue shortly after the food discussions, Karyn wouldn't even look at me, the mother of the bride. The tension was felt by all those present.
* She gossips in a negative way about the other weddings that have been held there - mostly about how drunk the guests were, often naming the brides. In one case, she said the guests were so drunk she had to shut down the bar - turns out that was not true (I confirmed with the bride's mother).
* Although they sit on approx. 80 acres and the music must be done by 10:30 p.m. (our wedding was on a Saturday night), Bill (owner) walked around with a decibel meter, checking the noise level of the band. Consequently, many people missed the Father-Daughter dance (I almost did but someone came to get me), cutting of the cake, etc. Guests told us that he was screaming at the band to turn the music down all night. At the end of the night, the band leader came to us and told us how difficult they had been to work with.
* We are detail oriented people and our daughter had worked hard on certain touches we wanted to be carried out. Our daughter took her list to Karyn with the details that were important to her and Karyn didn't seem to like that. Told us, "I know what I'm doing." But when we got there, wine and champagne glasses were still upside down and my mother-in-law later asked us why the wine glasses and bottle of wine on the table were removed before dinner. It was a rainy day so maybe the rain interfered with some of this but we were a little disappointed.
* At a meeting 2 days before the wedding, Karyn actually said to my daughter (and all of us who were at the table), "All brides think their weddings are special, but they're not. They're all the same." WOW! She shouldn't be in the business of weddings...
* At the end of the reception, my daughter thanked her, complimenting the reception, and Karyn responded, "It was OK." Another WOW!
* Saving grace- Lou Ann, her assistant- is wonderful! Unfortunately, we didn't meet her until 2 days before the wedding but we were so happy that she was there the day of the wedding. She couldn't have been nicer.
*Bottom line: we went to the reception, worried that something would happen with the owners that would ruin the celebration. It didn't, and most of our guests weren't aware of most of the issues we had (other than screaming at the band to turn the sound down.) But, for the bride, groom, and parents, it should be a day without worries and you should feel confident in your vendor. We didn't.
*Buyer beware! If you are willing to turn all the decision making over to Karyn you will probably be happy but if you have ideas of your own, beware.
If you decide to have your event at Drumore anyway, we'd recommend designating a friend to be the buffer between you and the owners in case any issues arise during the reception. That turned out to be a good move for us. Also, perhaps using a different caterer would help.
* I have emails to back up all of t read more