Incredible customer service! Very friendly and family oriented. Actually wants you to get the best…read moreout of your musical journey.

My children, like many of children in the area, have joined the public school orchestra. They…read moredecided on their instruments (which completely matched their personalities) and so we were directed to Uptown Music for rental and other equipment. Emmaly was amazing and took incredible care of me and my boys! The store was very busy, considering it was the weekend after Orchestra Parent night, but she greeted us immediately and was incredibly helpful in finding us what we needed. She sized up my one son immediately, as he played the same instrument she did, but she was quick to realize that my other son wanted to play an instrument that might be in short supply, so she rushed to check on that one first. She happened to get the very last one that was in stock and immediately claimed it for us. She then spent a great deal of time going over the entire instrument, ensuring that we had the right bow, rosin, and that the case fit correctly and had everything in it. She then set us up on the other instrument, and made sure it fit properly. She clearly explained all the rental rules and requirements and how it worked. I will say this; Uptown Music appears committed to keeping people playing music over maximizing overall profit. It's a rent-to-own system, and when a child sizes up out of an instrument, you can bring it back in and have the credit go immediately to the new one. If my children stay with these instruments, I won't have to constantly go back and buy a bigger size while being stuck with lost payments on an old one. I really appreciate that! They also operate on a month-to-month rental agreement, so if it doesn't work out, I'm not stuck with a long term contract. Music books were ready available, and despite the fact that all the schools in the area were starting up orchestra, they put $30 music stands on sale for $20. I had to drop some money to get my kids set up for this, but it could have been A LOT more. Then, because of all the confusion, there was a small error in the initial payment on the rental agreement. Emmaly gave us a call and the store was super accommodating in giving us time to get back in and catch up on the payment. I visited Uptown Music years and years ago, over eleven I'd have to say, and took some piano lessons here to try and build on what I learned as a kid. Going back with my kids now was a great experience, and made me get excited about music all over again. I'm really hoping my kids enjoy playing their instruments. I'd love to keep them playin for years and years. One of my sons is interested in the saxophone, so we're looking at that for a potential future option. If you're in need of musical instruments, I strongly urge you to avoid large national chains and check out this place. I had a great experience and felt very well taken care of!

I was in a pinch and needed quick cash... I had visited a…read moredifferent shop prior to this and something told me to look for a second opinion. A quick online search led me here and I'm glad that it did, because I was offered considerably more. I hadn't pawned anything in over 15 years and wasn't super knowledgeable about the process. The staff here walked me through everything and made sure that I knew exactly what I was getting into. I was in and out within minutes and left feeling like they took care of me. I would definitely recommend this place over others!

I've had a couple of disappointing experiences here. Both times, I felt judged the moment I walked…read morein. The staff gave me an extremely low offer on a high-value item and acted like they were doing me a favor. When I later inquired about a different product, another employee gave me an excuse that didn't make sense, and it came across as if they just didn't want to buy from me. Overall, the atmosphere felt unwelcoming, and the vibe of the place made me uncomfortable. Based on how I was treated, I won't be returning and do not recommend this place.

Absolutely best vintage with fantastic prices. Legit vintage. Wish I lived in Salem so I could…read morecheck it out all the time

The guy behind the counter was very helpful. The clothes were very fun to look at. They were…read moredefinitely vintage. There was a lot packed in in that tiny little space I love popping in and seeing what's new.

This was the first of two pawns shops that I had visited. There were 2 very nice guys that helped…read moreme and explained the process. I presented multiple items, including a ring (14k gold, 4.6 grams), in hopes to get as much as I could for a short term loan. I understand they are in the business of making money, but I had a gut feeling to check one more place out. I told them I would be back if I couldn't find a better offer. I didn't go back. The second place offered me $250, just for my ring, whereas they offered me $250 for the ring, a laptop and a Nintendo switch lite. It's not a huge deal, but it's nice to keep the other items. Again, they were really nice, just not the best deal out there.

Very friendly and helpful. So many items. Worth the time…read moreto look around. Real easy location and parking is great.

Love the variety, it's great to have a place to get physical copies of old games! The owner was…read morefriendly and knowledgeable:)

I popped in this past week as I just picked up an N64 and was surprised by the selection. customer…read moreservice was great and prices fair. I'll be visiting more as I look to grow my collection .

Great and friendly service, lovely store. The ladies at the desk gave me several recommendations…read morewhich I appreciated

I'm glad there are other book store options here in Salem. I've shopped here probably 15 times and…read moreI love how unique this store is. Have never seen the cat, so that's a bummer. I love the option to buy used books. That being said I think their "we buy books" is pretty bad. I wish they gave more information. I brought in about 48 great condition popular books in. I had an appointment at 1:30pm that was made 3 weeks prior. I got there books in hand and was told the person who values the books to buy them was out but that I should get a call with an offer before 3:30pm. I killed some time around Salem as I wasn't expecting this to be quite the process and still had not gotten a call even though it was almost 4pm. I called them and they said the offer would be told to me in store. These are popular books from Carley Fortune, Tessa Bailey, Freida McFadden, Ali Hazelwood etc, and even some special editions of books with sprayed edges. All probably worth around $500 if you count each book as $10. After I came in to ask about my offer, the person helping me seemed pretty excited about all the books I had. Their offer was $57 in a check or $115 for store credit, it almost felt like a slap in the face to be honest. I told them that I'll think about it as I browsed the store. I took like half a lap through the store and went back to the front counter to let them know that I would be taking my books and declining their offer. As soon as I said that, immediate demeanor change in the employee and they just walked off while I had to put all my books back in the bags. Most of the time the staff are fine, but there is the occasional visit where I have staff a little too relaxed, almost as if they're not working at a bookstore. And there have been a few times I was waiting at the front counter ready to check out and not even looked at until the employees were done with their conversation which was anywhere from 1min to 10min. Prices are a bit high, but that's expected at an independent book store.

This was a nice stop directly behind the goodwill in west Salem…read more I thought this was strictly used books but they have some new as well. This place is very well organized and they have the pricing written inside the front cover. You can sell back books and join their club to get a discount on future purchases based on the books you sell back. All in all a great set up and I look forward to dropping in again.

Fabulous selection, knowledgeable and friendly staff, book buy back program with discounts for…read morefuture purchases. Something for everyone in your group or family!

They went all out to trade me back and let me choose a more suitable instrument for me . I now have…read morea small parlor guitar and love it. Super nice people not pushy at all, lots of choices more than I have ever seen in one shop. Lessons- school rentals they do it all.

Great customer service, went in to look at a certain guitar, they let me try it, answered all the…read morequestions i had and even gave some advice, they didn't try to sell me a bunch of stuff I didn't need. Where very nice and honest. Was in n out within 10min and i left very happy with my purchase! Definitely will be coming back when I decide to upgrade!