I'm no novice to computers and their challenges. Like most writers, I've exhausted tech support…read moresystems, and they've exhausted me! A recent move to Royal Oak Mi had me scrambling; I was so fortunate to find Rich Fiori's information on-line. His years of experience with technology and more, qualifed Rich, no question. But the additional value has been his reliability, his patience, and his approach to challenges. He does what he promises, and more. Today is a case in point: it had been some weeks since we had been in contact. My computer hit the dust (so to speak). Rich answered my email, and my dilemma resolved. After many years of professional work, I can and do endorse Rich Fiori as an excellent resource in this community. Sally Kope.

I was fortunate to find Rich recommended on Next Door. He responded immediately to the phone…read moremessage I left. He arrived as promised. He not only resolved my initial TV software problem, but fixed/improved several other electronic issues in my home. I was especially happy when he was able to improve my internet speed significantly. He made sure all devices were operating properly before he left. I highly recommend Rich for any electronic issues you need to resolve.

Pete's Tech Help…read more Pete has helped us multiple times over the years with managing our older computers, peripherals, and internet provider technical issues. As we have upgraded technology Pete has been there to ensure that everything transferred successfully, and that we were brought up to speed on all the new changes. He is knowledgeable, thorough and a true pleasure to work with. Definitely our "Go-To tech guy." Thanks Pete!

Pete Shamoon came out to my home again to solve another problem I was having with my Windows 11…read morecomputer. It's easy to schedule an in-home appointment with Pete. He arrives on time, is patient with my many questions, and is highly competent (bachelor's and master's degrees in Cybersecurity & Information Assurance from the University of Detroit Mercy). I highly recommend Pete for all your tech needs (set-up and problem-solving for computers, smart phones, doorbell cameras and other smart home systems). His rates are reasonable, and he always quickly and efficiently solves my tech problems. (But he's always willing to take the time to explain things in a way I can understand.) As a retiree, I find it so nice to be able to stay home and get a "house call" from a tech "doctor" who doesn't just fix the problem but also helps me learn to take full advantage of all the nifty stuff my cyber-gadgets can do. To schedule an appointment, you can call Pete at 248-917-2271 or email him at pete@petestechhelp.com or visit his website at www.petestechhelp.com.

Andy did an amazing job on fixing my infected computer. He picked it up one afternoon and returned…read moreit the next day. I highly recommend this company honest and friendly.

Some context regarding my dilemma: I had just built a PC which was working flawlessly. I was able…read moreto play my intended game perfectly fine with no issues. Then, while gaming, my game crashed and the computer stopped responding, prompting me to force shutdown the computer. Post crash, the game was underperforming. I tried everything software-related, from verifying the integrity of the game files to clean reinstalling Windows (three separate times, mind you), but to no avail. At this point,  I'm thinking it must be hardware related, hence why I took it to the repair shop. I explained my situation to the repair shop and they took it from there. After some time, they contacted me saying that the both the graphics card and SSD (due to being at "65% health") are responsible for the horrendous performance. I went ahead and replaced said components, only to be greeted with the same horrible performance post-crash. So, I called the repair shop and they responded by saying I only "partially followed" their advice as they recommended I get a RTX 5070 instead of the RX 9070 I originally had; their argument was that the RTX 5070 is the superior card of the two and didn't have as many driver issues as AMD cards. According to them, had I gotten an RTX 5070, the PC would have been running perfectly fine like its former self. But that didn't make any sense as the PC was running fine with an RX 9070 before the crash. When I brought this point up, they started talking about how there could be problems with PCIE bifurcation, something that didn't make sense at all in explaining my horrible performance.  I decided to take it to another repair shop. The repair guy over there suspected it was the motherboard. I replaced the motherboard and lo and behold, the PC was running perfectly fine, WITH the RX 9070 card that Quick Teks claimed should have been switched out for an RTX 5070 due to "PCIE bifurcation issues." I later called Quick Teks about this and they were still adamant about the situation, stating that they had mentioned PCIE bifurcation being a potential problem in their diagnosis (which isn't true as they mentioned the PCIE issues AFTER I replaced the parts and called them about the PC still having horrible performance; never was it mentioned in their diagnosis). To top it all off, Quick Teks abruptly hung up on me and sent me a text saying, "Thank you for your business. But i'm well aware of what was wrong, and what was stated previously." Absolutely unprofessional and unacceptable service.

I am the owner of an IT consulting firm and have frequently worked in collaboration with the Team…read moreat Detroit IT on various projects. I've worked in the IT field for over 15 years now, and I can state unequivocally that there are some very talented engineers at this establishment. They support businesses large and small, and our teams have interacted on many occasions with positive results.

From the owner: Since 1997, Detroit IT has been servicing clients of all sizes across the Midwest for all of their…read moreIT Consulting and Managed Services needs. Our passionate team of 17 certified Apple & Microsoft technicians service many verticals, with clients ranging from local startups, to large multi-location enterprise operations. Whether you are looking to setup a new office, re-configure your company's servers, bring the cloud to you, or other IT related services, Detroit IT is your full-service partner.

Avoid this Place. Came in for a easy data transfer but the…read moreguy upfront is straight up rude and then on top of that he wanted to take all day for the service. I said No Thanks going some where else. Went to Micro Computers, got it done within 2 hours

Owner reached out and explained his situation. I understand there service is excellent i was to…read moreharsh.

Fast passport foto service…read more I dropped into here the other day for passport fotos. I'd given up on the Post Office method as their prices increased again! So i was banking on Fedex being cheaper... which it was by far. The staff got me set up instantly, took a good foto (thankfully), and had them printed within 4 minutes. Nicely done. The store front is on Woodward just barely north of Mack/MLK, but there is some free parking around the back.

I went to the FedEx store on Woodward Ave & Mack Ave in Detroit.... WHAT A GREETING!! Not a SMILE…read moreAmong staff.. From Gray haired to Young Braids... LONG FACES... When ask a Question they point to SELF SERVE ... when you Explain that you are Challenged with technology they are even more DISCUSSED... I'm a Senior Citizen & Women of Color that pic Lives Downtown at Grand Circus Park and so No One can claim Discrimination.... There was a time that Staff treated Folks with respect... Not so much Anymore!!! I will tell ALL my friends and Family NOT to bother with Fedex you will be greeted with a Sour Face and Attitude.... Re- Training in Customer Service should be in Order.. Long Sigh..