Each time I have been in over the last few years, they have been quick and very reapectful of…read moremyself and others.

Employees were nice. I had to get my tag renewed, I was able to get in and out within 5 minutes.read more

Very good service and very organized. I have been doing business with them for quite a long time…read morenow. The only time I did not was during Covid and I use something further north. Other than that, they are an excellent business.

Hi my name is Sabrina. My agent was amazing -- quick,…read morethorough, and professional. She handled multiple tag issues for me, including getting new plates and an original title for my car from out of state, as well as updating tags for my 90-year-old father's title. She was very knowledgeable, patient, and helpful. I truly love this place! Of course, expect a little wait -- but once it's your turn, you'll be well taken care of. I asked my agent for her name -- it sounded like "Lawn," though I'm sure it's not spelled that way.

Great class! Lots of info. Good instruction. Emphasis on safety. Fun, relaxed class. Lots of…read moredriving options and different packages.

Do not work for this company. No PTO, no benefits, management NEVER answers their phone. Impossible…read moreto get 40 hours a week. They treat customers like numbers and rush to get them "trained" so they can collect money even if it means getting a permit to kid who should NEVER be behind the wheel. They try to act like a friendly place but it's not got fired for calling in sick once!! No warning, nothing. I gave my heart and soul to that place and I got screwed. They do not have their employees backs. All they care about is money

Fastest tag agency I've ever experienced! They are polite, efficient, and get you and everyone else…read moreprocessed ASAP. There is not a second of down time but it doesn't feel chaotic or overwhelming. For example, I got my license updated, and it took me 8 minutes from when I walked in the door to when I was done. They get to everyone in a timely manner and get them what they need or clearly tell you what documents you're missing and request you come back with the information once you have it. On a previous visit, they even told me about a form I had no idea about that saved me a great deal. 100% recommend going to this agency!

Worst experience I have ever had. Very very rude and unprofessional. I had a few questions…read more(generally curious and needing help) and they spoke to me like I was a terrible burden

They have friendly staff, and it was quick and easy to renew my tag. I was able to show digital…read moreinsurance card.

Anytime I need any services, I come here! Always kind, quick, and helpful customer service. They…read moremake the whole process so easy!

I know it's normal to rag on the DPS but here's the catch - these guys are REALLY nice! I mean, I…read morealmost feel bad for writing this review, but it must be said because something really needs to change here. First the good: The employees are nice. They'll probably hold the door open for you and fetch you a drink if you asked. Maybe a footrub too if you've had a long day. The offices are clean. There's no funny smells, foul stains on the walls, or greasy hand prints all over the place. And the waiting room (Cattle pen) is a large, open area with a big, if too dark, HDTV playing my favorite news station. Thumbs up! Now the bad: VERY inefficient. The Story: Our trip began with a walk to the front of the DPS office where a big stand was erected (heheh, you said erected - heheh!) with one of those red government "Take a number" spools attached. It was 1:30pm though so all the numbers were gone. So we signed up on the waiting list under the spool, which we later found out was called the "Not Guaranteed" list. Great, eh? Then we found a spot in the cattle pen, labeled "DPS Waiting Room" with a piece of paper taped to the wall. Inside was a big TV that was nice, but miscalibrated to be too dark to be enjoyable, but that's a side issue. After 30 minutes of waiting we noticed that the numbers to be called had only changed twice. This was our first clue to a problem. You see, there were at least 25 people in the waiting room. At a rate of one every 15 minutes they'd not finish handling people before 7:30PM! About another 10 minutes later I realized that no one ever stopped in to look at the room and see how many were waiting either, so the employees either didn't know or care how backlogged they were getting. This is bad. Another 10 minutes goes by and a jolly guy with a happy tone pops in and tells us that we need to stand up when the number changes and ask if anyone has that number. Just to make his job easier. Um...wait, isn't that YOUR job? You're paid to come here every day and move these people, some of which have been waiting on your slow butt for HOURS, through the queue. Anything you can do to help the customer is good, but don't have the gall to stand in front of a room with a mix of gangsters and old ladies and expect that they're going to stand up and call out numbers for you. Hire some kid to do that if you want to make your job easier. Anyway, he finished his speech and nothing changed (not surprisingly). The number still ticked by slowly and people either went when their number came up or they didn't. No one stood up and yelled "Hey, does anyone have 799?" I'm sure Jolly was disappointed. We never made it in to handle our business this day because after 3 hours they never got around to us so we left. We did however get in the next day and after the same problems, same speeches, and same stupid 3 hour wait we finally got our DPS business handled and I'll be kicked with a steel toed boot if I ever want to go through that again. next time I'll just go to a small town office and get my stuff handled by people that remember what customer service is all about. My suggested fixes: 1. Place a camera from the "Cattle Pen" to the DPS employees office so employees can look up and see "OMG there's 30 people in there! WTF let's hurry guys!!! "(whip sound, whapish!) 2. Call numbers yourself or allow less time between numbers. Jolly the Employee said they wait 3 minutes or more between calling a number and seeing if someone shows up at the desk. One minute is enough time for the most elderly person to get up and get to the desk. Anything more than that is a waste of everyone's time. 3. Hire a number caller if you won't do it yourself to keep customers moving just like a doctor's office. High school kids would LOVE to get a look at the inner workings of the DPS and they'd have something to put on their resume. You can probably get them to volunteer for this from age 15-17, which is perfect for a first job. 4. Dont depend on people policing themselves. No one will stand up in a room full of "gangstas" and, without any authority, ask if anyone has the number that just flashed up on the board. 5. Most importantly, hire people with a sense of URGENCY to move customers through the queue. Customers aren't happy waiting for hours when NOTHING seems to be moving. You might be doing the most sophisticated heart surgery behind your DPS counter but if people aren't seeing the line moving then they DO NOT CARE. They just get fed up and leave. And yes, that's really no skin off your nose since you're a gov't employee, but do you really feel proud of your DPS office when it's so poorly operated that people feel a need to leave? How would you feel if a waitress didn't deliver your food for 3+ hours? EXACTLY. Conclusion: Make an appt online if you go there. Sorry I've reached my Yelp word limit :(

This place is beyond the pale...By far the worst DMV/drivers licensing office I have ever had the…read moredispleasure of visiting. Wait time is 3 hours in a small room packed with narrow, uncomfortable chairs. No television playing news, no elevator music overhead. Just mind-numbing silence with all of the other cattle. AND they couldn't be bothered enough to disinfect the vision test machine during the coronavirus outbreak!

The only reason I am deducting a star from this location is because they are bound by the way the…read morestate has set up the licensing program. Their system overall is very dysfunctional. Please take notes from Indiana. We went to this location after having a horrific experience at the location off I-240. Avoid the pain and don't go to that one, but this one instead. We were at the counter within 25 minutes of getting our tickets at the door. The girls were sarcastic, which I very much enjoy. My husband walked up after the other agent's client walked away and the four of us had a pleasant transaction. It was pretty quick and painless. We then sat down for a couple of minutes before being called up to pay. There was a computer issue that slowed down that process, but she was very pleasant as well. I will definitely go back to that location if I have to make another trip to the license branch.

This is the most unprofessional government department I have seen in my whole life. No customer…read moreservice at all. I was on hold for FOUR hours and once someone answer was told I should have push 2 instead of 1 for the information I was seeking. Instead of transferring me I had to call back and select 2. Right now I have been on hold now for THREE hours and they are about to closed. I have moved back to Texas so no way I can go to the office in person and take another day off from work for nothing. This is so so unprofessional to be an government office. Wish I didn't have to give any stars because they do not deserve that. As an veteran of the US Army this office really make the State looks bad. If I knew who was over it I would call them, but no one would answer. SHUT IT DOWN. So sorry! Veteran Who Serve their Country

Here for a birth certificate. They have a line comparable to the DMV. The staff was super friendly…read moreand helpful as many people in here might speak different languages. I could see this being a stressful place to be.... however from front station to the end all people I came in contact with were pleasant. It's amazing how if you are nice to someone...they return the treatment. All in all I got what I needed and had ZERO stressors.... thank you for the smiles (final desk of which I got the certificate) (Insert scene from movie - Beetlejuice) Respectfully, Bryan Yukon, Oklahoma

I ordered a copy of my birth certificate online and I was told I would receive an email from them…read moresaying it was ready for pick up. Over 10 days later I never received an email. I called and a lady told me that the order was sent in the mail yesterday as of the date of this review. She couldn't tell me why an email wasn't sent out. She was nice and helpful but people in charge of the communication aspect of this place really dropped the ball. Never have I been this inconvenienced by a government agency in my life aside from the Social Security office. Absolutely horrible. Be better.

I have been trying to log onto the AAA Website for two weeks, and all I keep getting is this error:…read more Sorry we experienced a temporary problem. Please try again later. I have contacted customer service about this problem, and have been given assurances the tech people are working to fix it. Does it really take two weeks to fix the problem? I'm just glad I do not require road-side assistance!

I filed a claim on 8/10/2020 with Triple A for a stolen vehicle, My stolen vehicle. And was…read moreassigned to agent Erika Moore I have never been treated so rudely than I have by her. She was unprofessional and treated me like I was a bother to her every time I called. She talked down to me cut me off if I disagreed with her. Friendly? NOT EVEN, her customer service was foul. She did nothing to make this horrible experience right. I was so shocked Triple A had an employee like this. No more recommendations for me.

Best experience! Short wait, quiet comfortable environment, the customer service rep was so quick…read moreand knowledgeable. We had to go in because we delayed signing up for Medicare Part B (since i still had group insurance at work). They sent us forms by email, we provided proof of ID and turned in the signed forms and done! SS/Medicare starts 1 Jul Woohoo! Take as little as possible into the office, metal detector, handbag check and pockets must be emptied.

Great job on everything ! I think it's a great place the people there are very knowledgeable and…read morehave great knowledge on how to fix problems that need fixing!