Great job on everything ! I think it's a great place the people there are very knowledgeable and have great knowledge on how to fix problems that need fixing! read more

walked in and out in 6 minutes with an appointment. the staff was super nice and helpful

Got my new social security card in the mail and they wrote my name wrong so now I have to restart the entire process.

From the very first to the end of the visit I could not have asked for more. The initial instructions at the opening were exactly what we needed in order to process in quickly and proceed with our reservation/Walk-In. The rate at which people were helped seemed good and even though we were a walk-in we got assigned an agent who was very friendly and clear and communicated well where we stood and what to expect next. I'll continue to drive a little further to attend this office. read more

The security officers were very helpful. This location requires an appointment now for most things and are not accepting walk-ins (October 2025). read more

I was checking on the new Jan 2024 SS program two different times and both agents I talked with could not have been more helpful, It was quick and easy read more

The lady at the desk that helped me and my wife get her last name changed was extremely sweet. The security mall cops at the front door were pricks and need to get off their imaginary power trip. read more

Every time I call to speak to someone at this office they are rude and unhelpful. It is an argument just trying to explain what I need help with. They are not willing to help figure out what it is I need help with and are quick to say the conversation is over when I still have questions. The customer service is awful and unkind. read more

Well I'm not sure what you'd expect from a government run building but it was a decent experience. They are still pushing masks for everyone in there which is quite old by now lol but at least no one was barking at anyone that didn't wear them. When you get there you go through a very quick security checkpoint and then sign into a kiosk and just wait for your number to be called and go to a window. I'd say make sure you check the website and fill out any documents / have all necessary documents with you ready to go it makes it a seamless quick ONE TIME visit. The guy that helped me with my name change was nice. I will say the bathrooms there smell like raw sewage which was quite unpleasant. For sure an interesting crowd to people watch in there while you wait. Also if you call it takes forever to get someone to actually answer but just as a heads up for name changes they don't accept appointments for those . If you're a citizen you just need your current social security card and a certified copy or original of your marriage license and have the name change form filled out before going because they want your parents socials and names. ( I brought an overkill of documents just in case though ) read more

Social Security - Building - Public Services & Government Near Me - Oklahoma City, Oklahoma

Horrible customer service and no clear instructions on paperwork that they send you on how to fill it out. All you get is the runaround. The Air Force retiree is not helpful at all towards veterans read more

Just called regarding a problem I have with social security and the lady on the phone was BEYOND RUDE. Did not tell me her name but she couldn't hear me and after repeating myself 3 times she said "that issue doesn't concern them" but she couldn't tell me where to call or what to do even tho it is a social security problem. And she said I can't help you and I was like ok well is there a supervisor I can speak to and she said they wouldn't be able to help you either and then I said that's fine I still want to speak to one and then she said you can call the IRS and hung up on me. read more

Tried calling twice and after being on hold for 15 minutes I get disconnected. Good luck getting ahold of them. This is awful. Our tax dollars at work! read more

Did My Application & Verification Online, Brought All My Documents With Me, Checked In As A Walk-in & Was Out In About 25 Minutes Total. Quick To Complete & The Location Was Easy To Find, With Plenty Of Parking. read more

Seems like only the negative experiences get posted. Security guards were friendly. This process was easy to follow and QUICK. I checked in at 15:20 and was seen and on my way at 15:45. The lady assisting me was friendly and easy to work with. read more

The Social Security Administration was my second stop on my name change adventure. I got all of the copies of my marriage license, ID, SS Card, everything and arrived around 10:30. I only sat for a few seconds, and they called my number! Then I realize when I sat down at the window (Jesus 50+ different windows?!), that I actually left my marriage licenses on my office manager's desk at work when I gave her a copy. FML The clerk was so kind. He went ahead and set me up in the system. I left to get the certified copies where I had left them downtown. I'm still not sure why this building is SO far north. So, but for my own slip up, I probably would have been in and out in just minutes. The clerk was so kind and friendly. Once I came back, he got me taken care of so quickly. read more

There is ZERO opportunity to go in to get anything done with the SSA right now. Just moved here from out of state, and in order to get my drivers license in OK I must have my married name on my SSN (which apparently never happened when I was married 17 years ago)... but in order to get my name changed I must mail my original marriage certificate (no problem) AND my original out of state drivers license which means I can't legally drive for the two weeks it will take them to process my application and return my original documents to me... HOW IS THAT ACCEPTABLE!?!?! I am so over all these covid closures! Get the government back open so people can function again! read more

Would like to have given 0 stars. Social security is a joke. It takes these people years to process ssi applications which to me is unacceptable. The social security system that our wonderful government has is place is a broken system that is against granting benefits to anyone. Our former president George Bush borrowed billions of dollars out of the social security fund to support a war in Iraq none of the money was ever paid back so now that the social security system is running out of money our governments answer to this is to just simply deny disabled citizens of their benefits. This truly shows how corrupt our government is. This is a huge slap in the face to all Americans who have worked a job in this country. Fact is our government cares more about people in other countries than it does about us. When you are physically unable to work anymore our government throws you away like your a piece of shit. Fuck you U.S. govt and your broken social security system!!!!!!!!!!!!! read more

I vaguely remember the Social Security Administration (SSA) office being somewhere else (Shepherd Mall maybe?), so that makes me think this office location is new(er). The layout seems appropriate in that it makes you feel like you're in a government building (very DMV-like). The other people we had to wait with were... They were kind of special. I have other words to describe them, but none of them are nice. Show up early. The office opens at 9 a.m. (on the days that it's open). If you can help it, be there at 8:55 a.m. so you can get your SSA-related paperwork done and get out as quickly as possible. It's not to suggest that the staff aren't nice. They're actually surprisingly friendly and helpful (I'm not sure why I'm surprised...), but you're not going to be the only one waiting to speak with them. So get ahead of the game. If you show up even an hour after the doors open, you better have a book, a fully charged phone (if you're talking on it though, the security guard will come and yell at you) or something similar, because you're going to wile away your entire morning or afternoon waiting. And waiting. And waiting. And waiting. And wait... Hey they called our number! read more

Not nearly as bad as I had feared, though that may not be saying much, as my imagination had really done a number on this one. The location is so random - whatever the opposite of "centrally located" - that's where this is. Halfway to Guthrie... And far away from any public transit, not super accessible for many of the people who might need to visit. So, learn from me and knowledge I gathered too late, at least for my trip: You can make an appointment online now, but I did not know that until I arrived there. However, I pulled a number and only had to wait about 10 minutes, not too shabby. Once my number was called, the gentlemen who took care of me was efficient, professional, and if not exactly friendly, I don't think that's part of it. My new social security card with my new name arrived in about a week. read more

Social Security - Public Services & Government Near Me - Oklahoma City, Oklahoma

If I could give negative stars I would. I have called everyday and spent 30mins plus on hold. Never getting to speak to someone. They don't answer the phone, they can't do their job, no appointments in person. It's despicable that we have to pay them. read more

Best experience! Short wait, quiet comfortable environment, the customer service rep was so quick and knowledgeable. We had to go in because we delayed signing up for Medicare Part B (since i still had group insurance at work). They sent us forms by email, we provided proof of ID and turned in the signed forms and done! SS/Medicare starts 1 Jul Woohoo! Take as little as possible into the office, metal detector, handbag check and pockets must be emptied. read more

This place is absolutely the worst ever! They lost all my original documents! My daughters birth certificate and my ID! And when I asked about it the lady told me " I don't know " like ? So I waited on hold for 3 hours just for you to tell me you lost all of my documents and that you don't know?? read more

So great with time management and customer service! The hours are awkward but they make it so quick and simple!!

Can this place please be open longer than 3 hours a day? Also, it's easier to run a marathon than try to get ahold of someone who works here. Unbelievable. read more

Hours are absolutely terrible and most working people can't get here and the wait times are crazy. They asked to make appointments online and I looked and couldn't find anyplace to do this. read more

I am absolutely livid, disappointed and upset. I tried to request my infants SSN via their website and got no where so I took her information to the department where I was recommended to fill out a form by hand, leave the necessary documents and place in their "secure" mailbox in the lobby right next to the armed security. I did so & took a picture with my phone time stamped for proof. A MONTH later I received my hand filled out form but none of my child's ORIGINAL AND ONLY medical documents nor my license back. I go up and wait to speak with someone only to say they never received them and it's not their fault they're lost. They refused to check the cameras as proof and refuse to pay for my new ID. Now I'm out an ID and babies hospital docs. I'm baffled at the incompetence of the staff here. Police officers say it is a very frequent occurrence for them to lose docs so DO NOT leave them like suggested. Also when they mailed back my form without my other documents, they spelled my child's name wrong and the address was incorrect. The employees also had very hateful attitudes and the supervisor was unwilling to help me in any way shape or form and said they can't pull cameras. read more

Since to get an appointment can take 2 months, I did the walk-in thing. Got there 15 min. before they opened and was given ticket 38. Thought I might as well leave now. But since I was a year or 2 past when I should of come, I decided to stick it out. Going thru metal detector was something I should of known, but didnt quite think this one thru. So might as well leave all metal in the car unless you really need it. And wear snug jeans/plants if you wear suspenders, after I removed them, I walked very carefully thru detector while sticking out my gut to keep it from becoming "A Funny Thing Happened to Me on my way to Medicare" After that, all went well. Set in a comfortable chair until my number was called and I went to the window with my number. I answered a few questions, and then was sent back to a chair to wait for my name to be called. (there's a sermon in there somewhere) The agent I went to was fantastic. Got me more finance coming my way that I didnt even know about. I felt great about making this trip. My regret -- I left alot of money on the table because I didnt go soon enough. Pay attention and get some info about the Social Security benefits while you are in your 50's - so you can plan for your 60's and not leave money on your table! At least go on Amazon and find a copy of Social Security tips for about $20. or get a used one for less. Be the best money you could spend! I bought 2 different ones and will have to get on later as I dont remember title! sorry bout that -- I will return! read more