This PA Department of Motor Vehicles (DMV) is located in the Duncan Manor Shopping Center…read more For several years, I have been a customer of this DMV. Currently, it is open from Tuesday through Saturday morning to afternoon. To avoid the longest lines, I recommend showing up in the middle of the week and in the early morning. For my most recent visit, I arrived well before the opening time, and a long line of customers had already formed on the sidewalk. At the opening time, a guard periodically called different groups of people into the building. I felt surprised that people had to wait outside for so long and that little seating was available inside. At least the sidewalk had a roof over it. Eventually an employee called me, looked at my application for a Real ID, gave me a number, and had me wait inside. Many minutes later another employee called me to review my birth certificate, Social Security card, and two pieces of evidence of Pennsylvania residency. Then another employee took my payment. Days later I received my Real ID in the mail.

Rude and disorganized 1. I walked in and 2nd person in…read moreline. The person at the desk was meant to route people to the right desk - but he was also processing paperwork - so I waited 15 minutes to just get a number. He was a very rude individual with attitude that nobody should tolerate. 2. 10 other staff at their desks waiting for a customer while the entry clerk is wasting time on one customer instead of routing us first. our tax dollars being wasted. Also Other states have an appointment system - PA how about entering the 20th century? 3. A staff member (I think she was the manager) walks by the front desk clerk and tells him "we love you and your are doing a great job putting up with these people" - meaning us, the tax payers. Who says that? What kind of people are you hiring? Clean up house in that office - it is an embarrassment! Doesn't anyone in Penndot inspect this? Most offices in other states have a screen that asks how satisfied are you with service today - nothing like that here. And this is what happens.

Amazing experience, I was in and out in 20 min with a Real ID and exchanged an out of state…read morelicense. This would never happen on the West Coast lol.

I think it's a requirement to be extremely rude to work here. Customer service is a 0/10 for me.read more

Stopped in for replacement auto registration. The woman at the counter was awesome! Great friendly…read moreservice!

From the owner: With 5 convenient locations in the Greater Pittsburgh Metro Area ready to serve you, let us be your…read moreone-stop shop for all of your Motor Vehicle & Drivers Licensing needs. With over 25 years of experience, come on in and see the difference an on-line service center can make. Our friendly and knowledgeable staff are here to help you navigate through even the most complicated transactions. Our locations are prepared to handle many different car, truck, trailer, apportioned, boat, ATV, or snowmobile transactions. Apportioned services are only available at our Cranberry location on Weekdays until 4 pm. Instantly process most vehicle title transfers Renew your registration on the spot; leave our location with your registration card. Reissue a missing registration card while you wait Duplicate Titles within 7-10 business days Full Service Notary and Fax Service And much, much more... One Stop Does it All!

I went to get a PA license from out-of-state. Shawn F. was very helpful, informative, and made the…read moreexperience pleasant instead of stressful. I had a bit of a wait to see him, but he was efficient and got the job done quickly. Alison L.

Best DMV experience EVER!! Went in for a real ID, was out of there in less than 10 mins! Staff were…read moreextremely nice and efficient.

Had a great experience - Gerry Cole was super helpful in getting my new ID set up and looking good!read more

3 years later, this DMV is still the most efficient I've ever seen. There's technically a different…read morelocation closer to where I live, but the extra distance is worth it for the overall time saved.

The DMV a a study in people with a little power It appears…read moreto me the goal of these people that work here is How can we make this the most difficult for the people coming for help We moved to Pittsburgh we love Pittsburgh except for the folks at this DMV They will clearly look through all your paper work trying really hard to find something wrong which from seeing the people on the line they usually do They take great pride in finding something wrong or something they can't read And with a sick smile they will say we can't process this

i Just moved from NY and went to the closest DMV which was 708 Smithfield…read more I walked in and was greeted very friendly by two guards or ticket persons that asked why i was here and gave me a ticket. The office is tiny in comparison to New York DMV's. There were 3 people working behind the counter. They were moving like turtles and there was only literarily about 10 people before me and i sat and waited about 90 minutes. After that wait I went up to the counter only to be greeted by the rudest gentlman ever. I already had all my papers filled out and had passport and old drivers license. Then there were two issues and the guy was not nice about either of the two problems. here is the question hat is on the form Other than the one you are surrendering, are you in possession of any valid Driver's License/Photo ID from any other state or licensing jurisdiction? I took that to mean do you have any other photo id that you are not turning in other than drivers license. I have other picture id not related to drivers license. The guy was very rude and said you answered yes and you have to mark it as no??? i explained i understood it to mean any other sort of photo id. He said he did not care what I thought only what it meant to him. So I crossed out the yes and changed to a no. Second issue I have had the same Social Security card for 50 some odd years, when I was young my parents laminated it and at some point I took possession of it when I was older. The guy at the DMV said thiis is no good and can not be accepted can't you read the form says no laminated ss cards. To be honest i never looked at form but the website just says social security card does not say must be unlamented????. I then after almost 2 hours had to leave and then go to the Social Security office to get a new social security card. What a waste i would never go back to that DMV again the person was a real jerk and could of been nice about the issues instead of being a total jerk. Do not go to this location unless you want to be treated like crap. One star is to much to give this location unfortunately I have to give them something, But they deserve negative stars.

I came to renew my driver's license (real id) with a new picture…read more I came prepared with my camera card. Parking here is a cinch with a huge shopping center parking lot available. There was one person ahead of me for the first line. I was waited on by a friendly gentleman, given a number and instructions where to wait. I waited maybe 15 minutes until my number was called then sat for my photo. I was asked if it was ok. It was (well, ya know, good enuff for a mug shot). I signed something before or after, I don't recall which. The gentleman taking the photo explained that because it was a real id renewal, it would come by mail in about 15 days and, in the meantime, he gave a receipt and my camera card back to use in the meantime. That was it. In and out in under half an hour. This location has always served me well, especially the time it takes and everyone who works here has always been pleasant.

This office is the busiest PennDOT customer service center in the state of Pennsylvania, according…read moreto PennDOT. It is a large facility, but all of the staff that we met were extremely helpful, courteous, knowledgeable, efficient, and professional. Despite there being a lot of customers in front of us when we arrived, the waiting time was shorter than we expected. The waiting area is clean and fairly comfortable and the restrooms were very clean. Also, there are a lot of restaurants and other businesses nearby if one wishes to access other services in the area before or after visiting this PennDOT customer service center. Compared to other PennDOT customer service centers in Pennsylvania that I have visited, this office far exceeded my expectations.

The lady who helped us is excellent. She really knew the process and in getting license plates for…read morethe fist time in PA she made the process so much easier. I have no idea how much "extra" we spent but we didn't have to wait hours, we didn't have to battle bureaucracy, and we left with a license plate in hand. Future renewals can be done remotely but when you need to do this for the first time I strongly suggest using Edgewood Notary Tag.

They are a great service, very professional, friendly, and I am truly happy with my experience. I…read morestrongly recommend calling them if you need notary services. Craig P.

I recently relocated to Pittsburgh from New Orleans, and thus needed to acquire a PA license. I…read moredutifully accumulated all the documentation required for that transfer, only to bungle the vision test. Fortunately, Shawn F. was the clerk who administered the exam. He could not alter the results of my test, of course, but he assured me that I could re-enter the process as soon as I produced valid results from an ophthalmologist. Four days later, he remembered me perfectly. He was gracious, kindly and supportive throughout. He is an exemplary interface between PennDot and the citizens of PA that it serves.