I came to renew my driver's license (real id) with a new picture…read more I came prepared with my camera card. Parking here is a cinch with a huge shopping center parking lot available. There was one person ahead of me for the first line. I was waited on by a friendly gentleman, given a number and instructions where to wait. I waited maybe 15 minutes until my number was called then sat for my photo. I was asked if it was ok. It was (well, ya know, good enuff for a mug shot). I signed something before or after, I don't recall which. The gentleman taking the photo explained that because it was a real id renewal, it would come by mail in about 15 days and, in the meantime, he gave a receipt and my camera card back to use in the meantime. That was it. In and out in under half an hour. This location has always served me well, especially the time it takes and everyone who works here has always been pleasant.

This office is the busiest PennDOT customer service center in the state of Pennsylvania, according…read moreto PennDOT. It is a large facility, but all of the staff that we met were extremely helpful, courteous, knowledgeable, efficient, and professional. Despite there being a lot of customers in front of us when we arrived, the waiting time was shorter than we expected. The waiting area is clean and fairly comfortable and the restrooms were very clean. Also, there are a lot of restaurants and other businesses nearby if one wishes to access other services in the area before or after visiting this PennDOT customer service center. Compared to other PennDOT customer service centers in Pennsylvania that I have visited, this office far exceeded my expectations.

Efficient, professional, and timely - GREAT experience here!! I was in and out in five minutes, I…read moreswear.

Amazing experience, I was in and out in 20 min with a Real ID and exchanged an out of state…read morelicense. This would never happen on the West Coast lol.

My fault. I have always rented my camera card on my birthday. The envelope came in the mail. I…read morefigured it was the camera card. Nope. It was the registration. The 4 staff members I interacted with were very pleasant. (Perhaps it was because I read the signs and had my documents ready.) In and out 20 minutes! Real ID in the mail.

This PA Department of Motor Vehicles (DMV) is located in the Duncan Manor Shopping Center…read more For several years, I have been a customer of this DMV. Currently, it is open from Tuesday through Saturday morning to afternoon. To avoid the longest lines, I recommend showing up in the middle of the week and in the early morning. For my most recent visit, I arrived well before the opening time, and a long line of customers had already formed on the sidewalk. At the opening time, a guard periodically called different groups of people into the building. I felt surprised that people had to wait outside for so long and that little seating was available inside. At least the sidewalk had a roof over it. Eventually an employee called me, looked at my application for a Real ID, gave me a number, and had me wait inside. Many minutes later another employee called me to review my birth certificate, Social Security card, and two pieces of evidence of Pennsylvania residency. Then another employee took my payment. Days later I received my Real ID in the mail.

My experience there was pleasant. They were crowded of course but the employee had a great…read moreattitude and was efficient. We got in and out and accomplished what we needed to do with no frustration and in less than 45 minutes.

It's a Saturday morning, so expecting the DMV to be very busy. They opened at 8:30am, I arrived at…read more8:22am to see a line of people between 15-20 deep, waiting for the doors to open. Almost no parking spaces left. The door opened at 8:30am, on the dot and within 10-15 minutes they very efficiently had the line initially processed with tickets to be seen for their service. I would like to add, that with the exception of one staff member, who was maybe having a bad day, staff were pleasant and helpful! So hats off to the New Ken DMV! (I would have gone 5 stars, were it not for the less than pleasant person who processed my request)

I tried applying for a class M learners permit for my daughter, but got stone-walled with incorrect…read moreforms, and made-up rules, like: "You have to be 21 to ride a bike", and "You need a drivers license before applying for a learners permit". Not True! I showed the clerk the rules from the PennDOT website, but he just kept making up more stupid excuses, and lectured us about the dangers of motorcycles. Is he just incompetent, or deliberately being difficult? Either he gets off on messing people around, or he's fishing for a bribe. Its best to just go to a different branch.

We lined up outside and waited to get inside. Then when we got inside we were given forms to fill…read moreout, and a number. I waited more than an hour. Looks like they are trying to keep things organized and fair, but everything moves so slowly. I came because parking is free, but I may go downtown next time. It's a lot of herding and waiting. I arrived early in hopes of getting served faster, but that didn't seem to work. Just when things appear to be moving, the staff take breaks and the available windows are cut in half. I think they can do better.

I need to go into the DMV for a new license picture. I…read morerenewed license online but never got my picture card. I went into The closest DMV which was this one. I went in and the place was not crowded which was good for me. I went up to the first desk and got a number then waited about 5-10 minutes to be called up to next desk. The person seemed nice and he was helpful. That desk took maybe 5-10 minutes max. Then I went over to the picture station and got picture taken then it took about 5 minutes for new license to come out to me. overall I was pleased with the service and the total amount of time it took. I do recommend this location as everyone seemed very good. I would hesitate to stay if it was really crowded. I will definitely go here again if I need anything from DMV again.

My boyfriend got his ID renewed here on a Tuesday around 1 pm. I had a hard time finding parking…read morebut he was in and out so fast that I didn't even need to pay for the garage I was circling around in and was able to pick him up within 20 mins.

The lady who helped us is excellent. She really knew the process and in getting license plates for…read morethe fist time in PA she made the process so much easier. I have no idea how much "extra" we spent but we didn't have to wait hours, we didn't have to battle bureaucracy, and we left with a license plate in hand. Future renewals can be done remotely but when you need to do this for the first time I strongly suggest using Edgewood Notary Tag.

Alex was on time and very professional.we will definitely use him again.i will recommend to all my…read morefriends thanks

The DMV a a study in people with a little power It appears…read moreto me the goal of these people that work here is How can we make this the most difficult for the people coming for help We moved to Pittsburgh we love Pittsburgh except for the folks at this DMV They will clearly look through all your paper work trying really hard to find something wrong which from seeing the people on the line they usually do They take great pride in finding something wrong or something they can't read And with a sick smile they will say we can't process this

i Just moved from NY and went to the closest DMV which was 708 Smithfield…read more I walked in and was greeted very friendly by two guards or ticket persons that asked why i was here and gave me a ticket. The office is tiny in comparison to New York DMV's. There were 3 people working behind the counter. They were moving like turtles and there was only literarily about 10 people before me and i sat and waited about 90 minutes. After that wait I went up to the counter only to be greeted by the rudest gentlman ever. I already had all my papers filled out and had passport and old drivers license. Then there were two issues and the guy was not nice about either of the two problems. here is the question hat is on the form Other than the one you are surrendering, are you in possession of any valid Driver's License/Photo ID from any other state or licensing jurisdiction? I took that to mean do you have any other photo id that you are not turning in other than drivers license. I have other picture id not related to drivers license. The guy was very rude and said you answered yes and you have to mark it as no??? i explained i understood it to mean any other sort of photo id. He said he did not care what I thought only what it meant to him. So I crossed out the yes and changed to a no. Second issue I have had the same Social Security card for 50 some odd years, when I was young my parents laminated it and at some point I took possession of it when I was older. The guy at the DMV said thiis is no good and can not be accepted can't you read the form says no laminated ss cards. To be honest i never looked at form but the website just says social security card does not say must be unlamented????. I then after almost 2 hours had to leave and then go to the Social Security office to get a new social security card. What a waste i would never go back to that DMV again the person was a real jerk and could of been nice about the issues instead of being a total jerk. Do not go to this location unless you want to be treated like crap. One star is to much to give this location unfortunately I have to give them something, But they deserve negative stars.