I had a much different review a couple days ago, but when the business actually calls and talks to you about any complaints one might have, and offers to make it right, that's worth more than all the stars available to give. Thank you, Keith for your call, that's the way to run a business'. I'll be back soon read more

I am new to this area and I needed a vehicle inspection done on my vehicle. I searched around and chose this location. I called and spoke with Lillie; who made the process real smooth for me. She was kind, very customer focused and very knowledgeable. I came in and they finished my service within 15 minutes. If you are new to the area and are looking for complete tire and auto service done; I would highly recommend this place! I will definitely be back and will also recommend to family and friends! read more

Driver's Edge - Location - Auto Repair Near Me - Mansfield, Texas

We go here often for car service, the staff is always pleasant & they seem to get things done in a timely manner without sacrificing the service or quality provided. This last time we dropped my car off around 3pm, brake replacements & sensor replacements were needed. They told us it would be finished by the end of their day... it got close to 6pm (the time they close), so I called to check in & Tina answered the phone. Super sweet, she let me know that they had received a wrong part but then got the right one & they were finishing up my car but would call me when it was done. It didn't take long for her to call me back to let me know it'd be ready if I wanted to start heading their way. Extremely grateful & appreciative that they were able to finish it up even thought it was past their closing time. Kudos to this location & their staff, always a job well done! read more

Jake is a phenomenal guy. He's kind and professional. I've had to ask him to put air in my tire as well as change out my registrations sticker. Very sweet! He makes Drivers Edge my Go To place for assistance with tasks for my vehicle. Thanks Jake!!! Shalonda Brooks read more

I had a wonderful experience with Driver's Edge. The team are all very kind and helpful. They provided me with an affordable quote to get my vehicle serviced, completed the labor faster than I expected, and also arranged transportation for me so that I wouldn't have to wait there until everything was finished. I really enjoyed my experience with this location and I would recommend them to others as well. read more

Went for an oil change, tire rotation,and state inspection. Left all five lugs on the front driver side loose, left 2 on rear driver side loose and 1 missing on the passenger front. I happen to drive the car and hear noises. Could've killed my daughter on her way to work! read more

While traveling in the Mansfield, TX vicinity, we encountered some problems with our BMW. It began making a horrible screeching noise when started up. As we had many more miles to travel, this noise alarmed us and made us afraid we would get stranded and not be able to complete our trip. We stopped at Driver's Edge and Jose immediately responded to our needs. He jumped up from his seat, followed us to our vehicle, and checked things out. He quickly diagnosed the problem and assured us the noise was big but the problem was minor. We could safely continue our trip. He was courteous, friendly, and knowledgeable! Highly recommend Jose for any car repair needs. Five stars! T and D Brotherton, Huntsville, Al. read more

I wish I would have read the reviews prior to taking my car here. The picture I posted with the writing in market shows the only detailed diagnosis provided by the clerk. I asked for a print out with the prices and he told me I could wait 15 minutes for his to fish the prices out again. He was able to provide me details over the phone, but I guess nothing was saved or written down. $150 to be told it might be spark plugs and fluid changes to solve the issue. To have the tune up and fluids flushed was going to cost around $1200. No thanks I will do that myself. I believe they make their financial quotas with that $150 diagnostic fee. Friendly service and fairly fast responses. read more

Driver's Edge - Auto Repair Near Me - Mansfield, Texas

Have been using Driver's Edge in Mansfield for several years. Their service was excellent. Now service is less than poor. Unable to schedule appointment for repairs and female service coordinator is very rude. Her English is poor and she is hard to understand. I waited while they serviced my vehicle. While paying and after my car was pulled out of the bay, I was informed of other issues that need to be addressed. They never asked if I wanted them addressed. I guess they think I will return to have them addressed. NOT GOING BACK THERE. read more

Several weeks ago I left my truck with D.E. in Mansfield. I requested a basic maintenance check and mentioned a slight hesitation when accelerating. There was some confusion; the person who wrote up the ticket only focused on the hesitation, not the primary maintenance. I discovered this error a few days later when D.E. was still working on my truck. When the error came to light, the assistant manager (Jose V) immediately put someone on the maintenance and my truck was ready in just a couple of hours. He apologize profusely and refused allowing me to pay for any of their work. He turned a bad situation into a most favorable outcome. I learned from the experience - not only to double check instructions, but also to go back to D.E. in the future. read more

Men or women, if you want to be scammed out of your hard-earned dollar, go to this place. This review is a direct reflection of the experiences had with employee JP: Nothing but poor attitude, disrespect, condescending comments and a complete disregard for treating people with kindness, let alone the customers. Every time we have had an interaction with JP, he has been SO RUDE and completely miserable to work with. We dread seeing him... Not to mention, he will actively try to take your money by charging an absurd amount of money for a simple job. THEN your car will sit for nearly a week before he will even touch it. There is no reason an employee should be allowed to speak to customers the way JP spoke to us - absolute joke of a mechanic and business. 100,000,000% would not recommend this auto repair business for anything to anyone. read more

Diagnose problem with rattling under vehicle when engine is parked and engine is being given gas, Possible loose heat shield. Plus Full Synthetic oil change. Apparently advisor didn't understand what services I wanted. Given the oil change but the diagnostic of the rattling sound was "the tech said he didn't hear anything"' keep in mind this is the tech that changed the oil. Turn on the vehicle and guess what I hear the same rattling noise. I guess it's my fault they didn't understand I wanted a certified tech to do and actual diagnosis for repair. But to be fair I wasn't charged for the oil tech "I didn't hear anything" advise. The value of the oil service is way over priced and I'm still in disbelief I actually wasted my time with this placed. Although, I was given the option to bring it back when I have time and a certified tech will look at it. Well, I had time today and you failed me. Why would I bring it back. read more

Came in for a state inspection on a Saturday. It was very busy. But the store manager accommodated me. He even offered me fajitas off the grill. He said, the employees had been working hard and it's been so hot for the past month he wanted to do something nice for them. I was so impressed with the customer service that I came back Monday to get an oil change. I walked in and immediately was greeted by my first name! Oil change was quick and easy and I received a half off promotion for it being my first oil change. The customer service brought me back to this location for more business. read more

If you want excellent customer service and mechanical work this is your place! Bobby and Jose' managed to squeeze my Truck in for an oil change at the last minute, right before closing. Just listening to conversations they were having with customers calling in, they gave good advice on each individual call. I will definitely be going back! D. Clark read more

I had my ac and heater fixed back in March 2022 due to it not blowing the right air temperature. They fixed it that day and it was great. I don't drive my truck too often, but the same problem came back and I took it back in August to get fixed. When I explained the situation and that it was still under the repair warranty, I noticed the reaction of one of the employees who looked annoyed. When they diagnosed my issue, they came back with another problem. It was the same problem and now I have another issue. Seemed shady to me. I needed it fixed and I left my truck with them. I drive by the shop everyday and noticed my truck had not moved from where I parked it. I called several times and even left a message for them to call me back. No call. I stopped in and asked if their phone lines were down because I never received a call back after leaving messages. I mentioned that my truck had been parked in the same place and the same employee who looked annoyed when I took it back in spoke up and raised his voice to me stating that the truck wasn't in the same parking space. I asked another employee if he was the owner and they said he was the manager. This was a very bad customer experience for me. I needed the truck and asked them if I could have it. The manager said that he would try to get the part for the truck and would call me. As expected, no call and not even a status of the part. I am going to take my truck to another place. This place does not honor its warranties since they find another reason to charge you. Be very aware. They are good for simple repairs, but I wouldn't take it in for anything major. read more

They do really GREAT work here! They fixed my car up and in a timely manner. In the past I went to a tire shop, an oil shop, and a mechanic but now I get to do it all under one roof! Also other mechanics I had visited would keep my car for more than a week sometimes! These guys had my car back to me in 24hours. There is nothing like AWESOME CUSTOMER SERVICE. This is the only place I will bring my car from now on. I love when it gets to be easy! read more

Driver's Edge - Fresh oil change! - Auto Repair Near Me - Mansfield, Texas

I made an appointment for a wheel alignment for 8AM at this location since it's so close to my house. I get there on time only to be told that my vehicle can't be serviced until 9AM and it would take 1 hour to do the alignment. This is unacceptable! I was told that the technician had to drop his child off at school and that's just how it goes sometimes. Well, I dropped my daughter off at school too and made the appointment on time! The guy even asked what time should he reschedule me to come back. Dude! I ain't NEVER coming back. Get it together Driver's Edge. The people of Mansfield deserves better! Especially in that area! read more

Do not recommend for any service beyond a simple oil change. They will gouge you on pricing. Take particular caution if you are a female, as they will assume you were born last night and try to take you for a run. Using sales tactics such as telling you how much their equipment costs, and that your husband can't do it without it...even though that's a complete lie. Fooled me once, not twice. UPDATE: Don't be fooled by the auto copy and paste response to all negative reviews. They do not try to get in contact. It's a facade. read more

Came in for a state inspection and an oil change. I was in and out in 45 minutes. The staff was very friendly and helpful. I did have a coupon that I didn't get credit for on my bill. $10 bucks!! I also received paperwork from a 2014 Audi for my state inspection. I didn't realize that until I got to the DMV and put it on the counter. Luckily the lady didn't ask for it. That would have stunk to wait in line for 35 minutes with the wrong cars paperwork. I will pop in next week and see about the coupon and the correct paperwork for my records. read more

I went to get an alignment and a Hispanic man with a goatee tried to tell me that my brand new suspension was not "tight" and that it would cost an additional $309 on top of the $149 to align my truck. I have been a mechanic for over 25 years and ASE certified in suspension's and this man tried to tell me so many things were wrong with my front suspension it was laughable. I literally just shut the hood and drove off after a ridiculously long conversation. read more

I stopped in for a synthetic oil change, which is $94 and my windshield wiper fluid light and tire pressure lights were still on. Accidents happen but never in my 32 years of getting oil changes have I ever had ask for a top off and tire pressure check. read more

Came here to get my oil changed and state inspection. They said it would take 30 minutes. About an hour later they called to tell me the car was going to fail because of bad tires.. (my tires are fine). We were on the way back anyways, so I told them we'd be there soon. They tried to sell us tires and when we got there (maybe 15-20 minutes later) they were still working on it. We went back at 4:45 and the car was finally ready. No call to tell us it was ready. They changed the oil, but didn't reset the Oil Life System.. They also didn't spell my name correctly, even though I spelled it for them, and they put a random email in my customer profile. $75 for a sub par job.. read more

I have been going to Driver's Edge in Mansfield for the last few years. First when I needed an inspection and oil change for my Tundra. Then the same for my Infiniti. Have always been pretty happy with the services to the point I spend $1,000 a few months ago for brakes for my Tundra. My wife wanted to try them with her 2012 BMW, which she only let the BMW dealership work on her car and knowing she is getting a new car in about a year. She needed her A\C checked and maybe serviced if needed and have a frontend vibration checked out. She scheduled to drop it off this morning (8\19) at 0830, which we arrived at that time. Explained what we needed (she did this over the phone the day prior, but no biggie). Since this was under my name, they had my number and was going to call me. Around 5pm she asks me if they called. They hadn't. I called, and was told they are doing research as to the front-end issue. I asked was it ok just to pick it up and we could address that tomorrow since she needed to go take care of something. I was thinking they at least took care of the A\C issue. He first said he needed to ask his manager, then changed and said we could pick it up. I said ok but ask the manager if it is ok. Then I was placed on hold for 5 minutes before I hung up. I call back, some one picked up the phone and hung up. To say I was annoyed would have been a gross understatement. We arrived to pick her car up, and low and behold, it was in the same spot we left it. When we asked to pick the car up, he looked on the desk and asked if this was our fob. Yep. The guy at the desk said he was under the impression the tech pulled it in the bay but pulled it out when it needed to be researched and pulled the car out to work on another car. Funny however, the fob didn't have a tag on it identifying the car it belonged to or any order written up. Think I was annoyed before, this top the cake. Especially since her car was hot and the A\C is not working properly. When I got home, I called back and asked to talk to the manager. The guy said the manager is usually not there on Thursday and he was the only one there plus he was the assistant manager. When I told him my story, (which I believe this is the guy we have been talking to from the beginning) he said he will talk to his guys. Talk to them about what. They never looked at her car and then tell me so many untruths about it. So tomorrow, my wife is going to BMW to have them work on her car and I will start looking for someone to work on my Tundra (and no I will not go to the Toyota dealership in Arlington because of the poor service and treatment I had there in the past). I normally take my Infiniti to Grubbs for work but an oil change and inspection is not worth the drive up there. Next is attempting to locate the owner and tell him I got his message loud and clear. They do not want my business and for us to go elsewhere. read more

I am a do it yourself type auto repair man. But there are some things that are to be done responsibly by trained professionals. A/C work is one of those repairs. I took my wife's car to Drivers Edge and they listened intently to my diagnosis and took it all into consideration. As it turns out the car was experiencing a different problem and was repaired same day. Fair rates, professional team and they keep you informed through the repair. Good outlet for the do it yourself type that needs a hand once in a while. Daniel Hudson read more

They were friendly and quick, however, I had a scare when I turned my vehicle on to be greeted with not only my check oil light on, but also my maintenance minder not reset. Turns out they hadn't added the correct amount of oil and were unfamiliar with Honda's maintenance minder reset on the 2016 Civic Touring. Despite this setback I'm willing to give them another shot since they were cordial and apologetic. (they gave me a free oil change on my return trip) To improve I suggest that their techs triple check their work. These are multi thousand dollar vehicles and it would be devasting to someone to end up with irreversible engine damage due to a lack of attention to detail. I hope this review finds management so that they make the necessary adjustments so that this never happens again to anyone ... I was fortunate to catch this right there and then in their parking lot. read more

BTW the lady below said the management would call me. NEVER HAPPENED. Even the residents of Mansfield don't use this place. They have bilked local residents out of thousands. read more

I took my car here in May for a brake flush and front/rear brake job. Earlier this week I was getting an oil change and was told that my brake fluid was dirty. I brought my car back to Drivers Edge and they said that they would make it right. It turns out my fluid was good but the actual container was stained. They looked over my car and I am very satisfied with their customer service. They did everything to make sure my car was in great shape and that I was satisfied with their service. read more

I wish there was a 0 star review. I payed more than my quote from hidden fees. Got horrible customer service and when I got home my brake lights wouldn't turn out. DO NOT USE DRIVERS EDGE!!! As well as no masks and as I watched them work on my car for the second time in one day. They stood around smoking around my car not doing any work read more

From the 30 min conversation I had on the phone I knew these guys have no clue what they are talking about. Wanted a simple axle u joint replaced and they tried to sell me The Whole axel replacement. Do not trust them they will gouge you!!! read more

I now have a great running car after Driver's Edge worked on it! And, I'm getting better gas mileage! Issac was knowledgeable and very nice. Thank you Issac. read more

Today was a nasty rainy day. But tire got low. Called these guys up and they are open. Service manger was nice and helpful got a tech to air up my tires and didn't even charge me. Place looked new and clean. Great to have a auto shop near the house if I ever need something done quick. read more

This is my second time coming to this location. First was an AC repair (couldn't find the cause of the leak and instead charged 230 for the inspection and the recharge with the dye) This time I had a water pump go bad, a long with a thermostat, two belts replaced and a coolant system flush. The employees were nice and quick to respond to any questions. The price for labor seemed expensive with a markup on parts. These repairs with an original diagnostic fee (which isn't waived if you do repairs here) came to over 1300 dollars. One of the more discouraging things about the process was that they charge 139.99 to diagnose a broken water pump and engine overheating, and keep that tacked on to the final bill after paying 1200+ for the repairs. I had also asked two different employees to check the brakes since the car was in for repairs. However this was not actually done, even after the multiple requests. My receipt says to check the brakes, but not a word was mentioned to me about this. Good people, but nickel and diming your customers is a hard way to keep repeat business. read more

James was great. Excellent customer service! Prompt diagnostic, quality battery with a comparable price and five-year warranty. Clean facility. A+++ read more

They charged me $12 to dismount and mount my tire, I'm thinking that's a great deal and then they asked if j wanted it balanced and the let me know the price would be $63 for just one tire and it was something that needed to be done so I did it. WALMART CHARGES $10 per tire If you need a balance go to Walmart read more

Went in for an oil change today they got me in right away and out fast. They all were nice and kind will definitely be back when I need my car worked on. read more

Living down the street, this is where I've been taking my cars for their oil changes. I dropped one off this morning to get an oil change, an inspection and a 100,000 mile checkup. A short time later they called and quoted me ~$1300 for the work. I declined the service and said I'd come get my car. Incredibly, when I got there, they had already changed my oil. At first, they wanted me to pay for the service, but since I hadn't authorized it, they finally agreed that I wouldn't be charged. I don't plan on returning here anymore after this experience. On a slightly more hilarious note, I'm taking it to a Ford dealership and getting the same work done for less than $800. ¯\_(ツ)_/¯ Go figure. Lesson learned. read more

We moved to Texas from California and didn't know who to take our cars to, didn't know who to trust and decided to take a chance with Drivers Edge because it was close to the house, they have the best costumer service and the owner James is such a honest man. We've took all our cars there a couple of times and had no problems and there prices are great! If your looking for honesty and quality you'll find it at drivers edge! read more

This is the worst place to go! I had the worse experience ever in my life when I brought my car for check-up when it was having a little leak. Before, I brought the car to the shop it was leaking a little in my car. Then, after the check-up the car was pouring lots of water direct to my floor and the axle was broken. Whenever I could make a turn, my car made a lot of noise while pouring lots of water. Long story short, this company tried to steal. They do these things on purpose and then you will come back to them.They tried to charge me more money for damages the company purposely caused. When I brought this to the manager's attention and his team they were incredibly rude and disrespectful to me. I even didn't feel safe in this a black person. Don't go here, your car will fall apart. read more

I took my truck here they charged me 2500 on engine work 2 months later I had engine failure. They did not honor the work and tried to charge me 6k for an engine replacement. read more

Buyer beware! This place WILL try to take advantage of you and rip you off. Their technique is to find the main issue then add 6-7 additional unnecessary items to inflate the total repair cost. I had a simple $300 repair that they attempted to inflate to $1500 with outrageous add-ons! When I asked them to simply complete the one item, they refused and attempted to scare me into believing that I had to complete all 6-7 things together our my car would not work. I consulted two other garages and found out what they were telling me was a lie... In the end, I actually bought the part that went bad for $70 and completed the repair myself in 30 minutes. TG I only got ripped off the $150 "diagnostic" fee. My recommendation: DO NOT go to these guys because it is a scam. read more