10+ years of not having a working telephone. I'm truly surprised this place is still open. It…read moreshould be shut down and save some tax payer funds. What a waste. Since the phones don't work you get to enjoy a day of standing in a cramped hot building for a short simple no answer from the lousy staff that works here. Don't expect any help with anything. You will literally just stand around all day and waste your time. It's very difficult to accomplish anything here.

4/9 stations assisting customers in a packed cramped space…read more DOJE needs to fire whomever manages this place.

Had to come to the DMV and the waiting room is fairly small it's just two benches which is kind of…read moreuncomfortable when there is a lot of people but the building itself is really pretty and it's right in the middle of the downtown

I just have to share the best experience I have ever had at the DMV. I've obtained driver's…read morelicenses in other states and KY is the 1st pleasant experience. My fiancee and I walked in and less than 15 minutes later we had our KY driver's licenses in hand- yes, they print it right there and we registered to vote too. It costs us $20.00 each and away we went.

Terry was EXTREMELY rude, dismissive and made what should be an exciting experience awful getting…read moreour marriage license. She made every opportunity a racial issue, rolling her eyes at my answers, and tried embarrassing me in front of everyone. I hope she finds peace with herself.

1:40pm, first of the month, I needed to get a title re-issued as mine has wandered off over 10…read moreyears and I am selling the car. I expected lines out the door, and got them when I got there. The line moved pretty quickly for only 2 people working there and within 5 minutes I was at the front. They were not able to offer what I needed (a title in my hands that day) but did give me a map to where I could get an instant re-issue and were extremely nice about the whole thing. Thinking back, I've had to wait, but if you don't go right at 11:50 you can get in and out in a jiffy.. the place can only handle 3 clerks and about 6 people inside, which is a pain sometimes, but for a govt office it moves. One thing to beware of is people putting on their stickers in the parking lot. They're easy to run over and may mess up your finish.

I came here to transfer my Georgia driver's license to Tennessee and somehow a straightforward…read morevisit turned into over four and a half hours. I arrived around 11:14 a.m. and didn't leave until 3:50 p.m. The initial hour wait was expected and wasn't the issue. Once I was called, I found out I was given the wrong ticket, processed for the wrong credential, and had my last name misspelled despite the correct spelling being on my Georgia license and every document I provided. After catching the mistakes myself, I spent more than three additional hours waiting for them to be corrected while new customers continued being helped. Eventually, a supervisor had to step in because the employee couldn't fix the issue, and even then it took multiple attempts. I understand waiting at the DMV, but over four and a half hours because of preventable employee errors is completely different. When you're handling someone's legal identification, basic accuracy and attention to detail should not be too much to ask. The unsanitary facility didn't make the experience any better. The waiting area smelled strongly of body odor, the seats had questionable stains all over them, and the bathrooms looked like what I imagine a jail bathroom would look like. I also watched a Spanish-speaking woman struggle to communicate while the employee assisting her became increasingly frustrated with the poor woman, who had no one there to help her. Instead of trying to find someone who could assist, the employee just kept repeating the same thing over and over in a more annoyed tone each time. Another Spanish-speaking man was having a similar experience. I finally took it upon myself to go into the waiting room and find someone who could help. Go figure, I was able to flag down two Spanish-speaking employees who could assist them, meaning help was available the entire time. The other employees could have easily done the same instead of repeatedly speaking to customers with language barriers in an increasingly frustrated and condescending manner. Watching employees continue to repeat themselves as though these customers simply weren't understanding, rather than finding the Spanish-speaking assistance that was readily available, was extremely disappointing. For a government facility serving the public, there should be far more patience, professionalism, and effort to make sure everyone can access the services they came there for. A government facility serving the public should be clean, organized, professional, and prepared to assist people facing language barriers with patience and respect. This location needs serious improvement in employee training, customer service, cleanliness, and attention to detail!

The best ever . Fast and efficent . I was out by the time my appointment was to be. HART LANE…read moreROCKS . Highly recomended

Nobody likes the DMV, it's why it's the butt of so many jokes. However, this was by far the best…read moreexperience I have ever had at one. We showed up at 7:30am and started lining up at the door at 7:50am, no appointment. Quickly, a line formed behind us and I'm glad we got there when we did. I was at kiosk 3 and my husband was at 4. The lady working at the front desk was wonderful. She was apologetic that I didn't have enough acceptable paperwork but she gave me a form that listed what was acceptable. My husband's clerk told him the wrong things that my clerk did say was okay, which left us both in confusion. My clerk told me to come back with everything and she will help again. My husband's clerk? Didn't say to come back to him. Two totally different experiences! A trip to the library to print more papers off and a visit back to the DMV later in the day and our clerks were still there. Because my clerk told me to come back to her, we didn't have to wait for a number, we just stood behind who she was helping. She ended up helping my husband, too, even though he was with the clerk next to her. I'm telling you, 5 star service here!! Not only was she caring about the situation, she was also personable and gave us recommendations for where to eat in the area. I'm not sure if she's always at desk 3 and I wish I had her name...but she made a positive impact and I would absolutely go back to her again.

One of the most efficient DMVs I've been to! I didn't have an appointment so I got there 15 minutes…read morebefore opening. There were about 20 people in front of me in line. As soon as they opened they let people inside and a greeter will make sure you have the right documents then direct you to check in through a text system. The clerk who worked with me was super nice and helpful. All-in-all I was there for about an hour and 15 minutes which is not bad for a walk-in at the DMV. Building was also super clean, clean bathrooms and plenty of seating.

I went for my 10:10 appt for my Real ID, taking the 1hr trek. I made the appt a month ago & this is…read morethe soonest I can get an appt at. All of the sites I went to state this facility is close on weekends leading up to the appt. So I was anxious. I made sure to have all the proper documents needed. I checked in at 9:46, was called in to kiosk 5 a minute later & everything was done less than 10mins later. The staff from check-in to the end was nice & professional. Their process was very efficient. By 10:10, I was back in my car to drive home. Highly recommend this place.

Great service, excellent people working here. Kindness goes a long a long way especially when…read moreyou're new to Tennessee Thank you.

I live in Rutherford county. I have spent hours in the past renewing my license at the Department…read moreof Safety in Murfreesboro. My wife suggested I come to Lebanon in Wilson county to update my license. I have to say she was right. The people working there were courteous and quick. I was in and out in twenty minutes. The parking lot was full and the room was busy but everyone was taken care of in a timely manner. BEST EXPERIENCE I HAVE EVER HAD IN ANY DMV IN MY 48 YEARS OF DRIVING. GREAT JOB!!!

I have never had a bad experience at the Hart Lane Center (or the other license bureaus on…read moreClarksville Hwy, Centennial Blvd or Old Hickory in Madison). Staff have been professional and handled their business. Today was exceptional though because they have a tenured staff member at a table who is taking people as they enter and directing them and letting them know if they have all the right forms. She is clear about her expertise and calm and personable. When she had to redirect people, she did so in a respectful way. It was a welcome change from just going to a kiosk.

I spoke with Jayla on the phone. She was friendly, helpful and knew all the answers to the…read morequestions I asked. Thank you Jayla!

Worst experience of my life wasn't able to get anything done all because Bruce Martin doesn't know…read morehow to use a printer correctly to print off documents. This was incredibly frustrating and embarrassing for this facility. Don't hire people that can't use basic technology, now i have to go to another county clerk across town that knows how to use a printer do you see how silly that sounds.

This is my second time coming here in the last few years. So easy, so efficient. Years ago when I…read moregot my real ID I brought all my paperwork and waited maybe 15 minutes to be helped and was done within another 15 minutes. Today, I went in for an address change. I got all my paperwork- turns out I didnt need that. I just filled out my information at a kiosk and was out within 10 minutes. The front desk/check in lady was so helpful and so kind.

I went to renew my license and it took an hour, which is the longest I've ever had to wait at this…read morelocation. The shortest wait time has been 15 minutes on good day. Staff was helpful and nice.

Just like with any licensing office there is a wait. If you haven't waited in a line or a waiting…read moreroom for your license renewal or plate tags, have you really even visited a DMV? Here you will find the same thing, BUT they are super fast and friendly and very well informed with Ft Campbell AD rules and regulations concerning buying and registering vehicles while living on post.

From the owner: Upgrade to a REAL ID or renew a standard credential by visiting a Driver Licensing Regional Office,…read moreopen to any Kentucky resident. Appointments are highly suggested, as limited space for walk-ins differs from site to site. Visit our website to schedule an appointment. For information on written and driver testing in Kentucky, please visit the Kentucky State Police's Driver Testing site.