I was on a cross country roadtrip when my Equinox starting running weird. I was able to pull off…read moreand find this Chevy dealership. The staff here were very helpful and willing to look at my car right away and let me know the issue. They didn't even charge me for their time or looking at it, which was very generous. I appreciate what they did to help me!

"BUYER BEWARE" Let's start with I have purchased 3 autos…read moreover the internet recently. The first was a 2016 Nissan NV3500 from Nissan of Muskogee Okla, then a 2018 Dodge Grand Caravan GT from Dick Bailey Motors in Okmulgee Okla and then a 2018 Chevrolet Silverado 3500 Highcountry from Classic Chevrolet Buick GMC in Granbury Tx. In each case the dealer was more than happy to deliver the vehicles to our home in Norman Ok and sign the paperwork at our dining room table... never once did any of the salesmen say Uhhh or Have to ask my manager, or anything of the sort but not Miami Auto Supercenter, Scott Purdy says "Oh no we can't do that. Oklahoma has a three-day rescission period to change your mind about contracts signed in your home. You could back out of the deal". Geeze why didn't I get it right then... If all the other dealers had no problem with the rescission period, why did Scott Purdy? OK so we drove up to their dealership to get the 2018 Nissan Maxima Platinum. We had driven 2018 and 19 Maximas and were very familiar with the car and how they handled and all the options standard with the Platinum edition so we essentially just looked the car over really well making sure there was no damage to interior/exterior. The car had 5673 miles on it, what could possibly be wrong with it other than physical damage that wouldn't be covered under the bumper to bumper new car warranty? The Nissan Maxima radio has an SD Card that holds a lot of information. It holds all of the user info, radio programming, phone setup etc. and 100% of navigation. Most importantly that card is not cheap, at $331.73 plus tax it's relatively expensive. Guess what was missing? When I contacted my salesman about it he escalated the problem to Scott Purdy, Mr. Purdy said he would ship the card along with the title and I should have it within a couple of days. Sure enough the envelope came and I picked it up at the post office then took it directly to my local Nissan dealer because I couldn't get it to work. Remember what I said about the cards being specific to that particular automobile...? Well they definitely are and Mr. Purdy had sent the wrong card. I called him immediately and that's when I started getting "attitude" from him. I had had the car for a week by then and I wanted my $32,000.00+ purchase to function as it should and what I got from him was "He would try and locate the correct card". That did not make me happy and when I suggested that we could simply order one from Nissan his reply was "That ain't going to happen" and he blamed the whole thing on my wife and I, we should have test driven the car more thoroughly. Show of hands, how many of you, when you are test driving an almost new car, program the radio then turn the car off and back on to see if the programming stays? So I gave him two days and called back. He was busy and couldn't take my call so I left a voice mail to please call me and update me on what was happening. Two more days go by without any communication and I call again. Same story, voice mail. I call the salesman who says he will get right on it. Two more days... I call back first for the salesman, voice mail, then Mr. Purdy, same story voice mail so I'm a little frustrated. I wait until the next day and call again but this time I asked for the general manager and was sent to the voice mail of Jerry King who is actually listed as the New Car Sales Manager. So I left another voice mail. That was over two weeks ago. Last week I went on their sight and in their Contact Us comments field I left a detailed message as to my intentions to tell this story to the world if I didn't get some kind of response... no response. Now, as I am writing this I paused and called once again. This time I spoke with... oh crap I didn't write his name down and forgetful me has let it slip my mind. Anyway, I was told that he (the person to whom I spoke) would find out what was going on and call me back within 30 minutes. I'm giving till tomorrow before I finish this. OK... so I gave them a week, 7 days and no call back. I am now of the opinion that they are ignoring me, hoping I will just disappear. Not going to happen. In the mean time I had Bob Moore Nissan order me a card $321.73, not cheap. The reason I am persisting now is to warn anyone who reads this, Do Not Do Business with Miami Auto Supercenter, do not trust anything they tell you, do not trust them period. They are not trust worthy. In many instances you get lousy service because of a lackadaisical attitude, lack of training or poor operational coordination but in this case it's just pure "Get the Buck and Screw the Customer". I am sending copies of this to every salesman at every dealership within 50 miles of Miami, to every newspaper editor within 100 miles of Miami, to all the personnel at Miami Auto Supercenter and will be posting it on my blogs and to every business/car dealership rating board on the internet. "Buyer Beware".