I was on a cross country roadtrip when my Equinox starting running weird. I was able to pull off and find this Chevy dealership. The staff here were very helpful and willing to look at my car right away and let me know the issue. They didn't even charge me for their time or looking at it, which was very generous. I appreciate what they did to help me! read more

"BUYER BEWARE" Let's start with I have purchased 3 autos over the internet recently. The first was a 2016 Nissan NV3500 from Nissan of Muskogee Okla, then a 2018 Dodge Grand Caravan GT from Dick Bailey Motors in Okmulgee Okla and then a 2018 Chevrolet Silverado 3500 Highcountry from Classic Chevrolet Buick GMC in Granbury Tx. In each case the dealer was more than happy to deliver the vehicles to our home in Norman Ok and sign the paperwork at our dining room table... never once did any of the salesmen say Uhhh or Have to ask my manager, or anything of the sort but not Miami Auto Supercenter, Scott Purdy says "Oh no we can't do that. Oklahoma has a three-day rescission period to change your mind about contracts signed in your home. You could back out of the deal". Geeze why didn't I get it right then... If all the other dealers had no problem with the rescission period, why did Scott Purdy? OK so we drove up to their dealership to get the 2018 Nissan Maxima Platinum. We had driven 2018 and 19 Maximas and were very familiar with the car and how they handled and all the options standard with the Platinum edition so we essentially just looked the car over really well making sure there was no damage to interior/exterior. The car had 5673 miles on it, what could possibly be wrong with it other than physical damage that wouldn't be covered under the bumper to bumper new car warranty? The Nissan Maxima radio has an SD Card that holds a lot of information. It holds all of the user info, radio programming, phone setup etc. and 100% of navigation. Most importantly that card is not cheap, at $331.73 plus tax it's relatively expensive. Guess what was missing? When I contacted my salesman about it he escalated the problem to Scott Purdy, Mr. Purdy said he would ship the card along with the title and I should have it within a couple of days. Sure enough the envelope came and I picked it up at the post office then took it directly to my local Nissan dealer because I couldn't get it to work. Remember what I said about the cards being specific to that particular automobile...? Well they definitely are and Mr. Purdy had sent the wrong card. I called him immediately and that's when I started getting "attitude" from him. I had had the car for a week by then and I wanted my $32,000.00+ purchase to function as it should and what I got from him was "He would try and locate the correct card". That did not make me happy and when I suggested that we could simply order one from Nissan his reply was "That ain't going to happen" and he blamed the whole thing on my wife and I, we should have test driven the car more thoroughly. Show of hands, how many of you, when you are test driving an almost new car, program the radio then turn the car off and back on to see if the programming stays? So I gave him two days and called back. He was busy and couldn't take my call so I left a voice mail to please call me and update me on what was happening. Two more days go by without any communication and I call again. Same story, voice mail. I call the salesman who says he will get right on it. Two more days... I call back first for the salesman, voice mail, then Mr. Purdy, same story voice mail so I'm a little frustrated. I wait until the next day and call again but this time I asked for the general manager and was sent to the voice mail of Jerry King who is actually listed as the New Car Sales Manager. So I left another voice mail. That was over two weeks ago. Last week I went on their sight and in their Contact Us comments field I left a detailed message as to my intentions to tell this story to the world if I didn't get some kind of response... no response. Now, as I am writing this I paused and called once again. This time I spoke with... oh crap I didn't write his name down and forgetful me has let it slip my mind. Anyway, I was told that he (the person to whom I spoke) would find out what was going on and call me back within 30 minutes. I'm giving till tomorrow before I finish this. OK... so I gave them a week, 7 days and no call back. I am now of the opinion that they are ignoring me, hoping I will just disappear. Not going to happen. In the mean time I had Bob Moore Nissan order me a card $321.73, not cheap. The reason I am persisting now is to warn anyone who reads this, Do Not Do Business with Miami Auto Supercenter, do not trust anything they tell you, do not trust them period. They are not trust worthy. In many instances you get lousy service because of a lackadaisical attitude, lack of training or poor operational coordination but in this case it's just pure "Get the Buck and Screw the Customer". I am sending copies of this to every salesman at every dealership within 50 miles of Miami, to every newspaper editor within 100 miles of Miami, to all the personnel at Miami Auto Supercenter and will be posting it on my blogs and to every business/car dealership rating board on the internet. "Buyer Beware". read more

BUYER BEWARE!!! Terrible customer service. We were promised 24 hours with a vehicle and they kept our vehicle (we were going to trade it in for the new). The vehicle didn't work with our trailer so we brought it back the very next day and they wouldn't give our vehicle back UNLESS WE PAID THEM $7,495.00, as if he was a new customer. Extortion business is what they are in... not selling vehicles. DO NOT DO BUSINESS WITH THEM!! read more

Extremely poor customer service!! My Husband purchased a 2008 F-150 Ford Lariat from this dealership, he's recently had surgery and can not drive so I went with him later to drive it home. As we were driving home the radio quit working. It was late Saturday evening and they were closed so my husband notified them Monday morning whenever he went back to take them the remaining down payment. He dealt with "Big Red" and was told it would be 30 days before they could fix it because that's when the warranty takes effect. I called on Tuesday and also spoke with Big Red on Tuesday. I have never dealt with a more irritating, rude and condescending person than this man. I simply asked why given we paid for an extended warranty why it would take 30 days. Valid question. He then began to talk in circles and explained how the car buying experience and funding of it works. I again said I am not asking any of that I am asking why it will take 30 days to fix the radio? Well that's just the way it is ma'am is what he said. I asked for a copy of this contract to be emailed to me so that I could see where it says 30 days before repairs can happen. The more I asked the same question he had not answered the more Irritated and rude he became. The phone call ended with him yelling and I quote, " Fine just bring the damn truck down here today and I will fix the radio but that is all I'm doing!" and he hung up on me. In my opinion that is not how a customer should ever be spoke to and is an extremely poor way to treat people. Within several minutes I did get a call from a woman who stated she was in customer service, she was pleasant and easy to deal with. I then spoke with Jerry who was also easy to deal with. My husband took the truck back today and Big Red took no responsibility and blamed his behavior on me. If it was an option we would end all business with them and return the truck to them and go elsewhere. On top of this we were recently informed that the finance department was/is being investigated for missing me. I DO NOT recommend them in any way. And I definitely can not be ok with anyone in customer service speaking to a customer the way I have been treated. It's WRONG WRONG WRONG. read more

had auto worked on 2 months ago,had to return to have fix a small mistake one week later.two weeks later had same problem plus,now they refuse to fix their goof and the said parts not around. i found most parts online,and no help from gm. all they want is for me to buy new,never use crooks again read more

I traded in my 2014 pickup for a 2016 and was very satisfied with the transaction. The salesman was very helpful since I transferred some of the parts attached to the 2014 (running boards & camper) to the 2016 truck that was the same color. Everyone was very helpful including the owner. The 2014 pickup trade in was purchased & maintained thru this dealership and I've always been satisfied with service received from this dealership's. read more

I love Miami Auto Supercenter. The staff is very courteous. The mechanics always update me when needed. My 2012 Chevy Sonic is in top condition. Thank you Miami Auto Supercente, YOU ROCK! read more