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Falconer, NY

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Drive Rental Car

5.0 (1 review)
Open • 9:00 am - 1:00 pm

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3 years ago

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Dependable Auto Transport

Dependable Auto Transport

1.0(3 reviews)
0.8 mi

This guy needs to get out of the business. Unprofessional and screaming to a paying customer on the…read morephone because inquiring on a ETA on a $100k vehicle. I had to hang up the phone because I thought he was going to have a heart attack because he was screaming so much. Happen to be I had two witnesses hear the whole conversation. The initial text message was no better. Also he upcharged for the vehicle. Do not hire this guy unless you want to have your transport at every auto auction to your final destination. The vehicle was also delivered 10 miles from original agreed upon destination so arrangements had to be made to get the vehicle off the original agreed upon destination. Absolutely would love to see this guy get out of the business and allow someone that cares about the profession have all the business.

They stole my vehicle! They took the vehicle from the scene of an accident and were instructed by…read morethe police to tow it to another facility. They took it back to their own yard and dumped it way out back. When I finally located the vehicle, I was told I could not drive back there to obtain my belongings and had to walk more than 100 yards to get to it. This was within an hour of being discharged from the hospital. I was told I couldn't drive back "because it's the rules. And, oh, when you walk back there, don't step on the grass." Worst people I have ever interacted with. I understand policy and liability, but I do not understand stealing the vehicle and the lack of empathy.

Phil's Auto Plaza - False imprisonment at Phils Auto Plaza

Phil's Auto Plaza

3.0(2 reviews)
0.2 mi

Phil, Jordan and Josh have always serviced our fleet vehicles with absolute professionalism. They…read moreare trained professionals and would highly recommend them and their staff.

i was physically restrained from taking my vehicle after paying for repairs that i did not…read moreauthorize. i was told to shut up, by the kid behind the counter because i was making him sick, when i was trying to talk to him as a human being. after paying for unauthorized work, and refusing to sign saying i had authorized the work, one of the twins told the other "don't let her leave." they stood in front of and behind my truck and would not move. the geriatric idiot phil came to my window recording me and mocking me. these are mature business owners?! they are stunted adolescent morons. i called the police, and was forced to sign their paperwork as i was threatened to have a lien placed on my vehicle if i didn't sign. in the past the tires they sold me cost $750.00. lasted less than 3 months and not even 10,000 miles. it took ten weeks to get a refund of $280.00 when i was told i would get a refund of 85-90%. not even close! it should be known i am a single woman and feel this had everything to do with my gender and the fact that i questioned them! stay away from these pathetic rip off artists.

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Phil's Auto Plaza - I called the Police...no help

I called the Police...no help

Phil's Auto Plaza - Won't let me take my truck after PAYING FOR UNAUTHORIZED REPAIRS

Won't let me take my truck after PAYING FOR UNAUTHORIZED REPAIRS

Phil's Auto Plaza - Owner Phil mocking me...professional, and VERY mature, isn't he?!

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Owner Phil mocking me...professional, and VERY mature, isn't he?!

Drive Rental Car - carrental - Updated October 2026

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