The 3 stars are for Wendell, David R., and Jiovanni, who I dealt with directly at Expert Water Removal during the initial water damage to my home. I've removed the other 2 stars due to the lack of response from Clayton L & Kimberly M. I agree with a Google reviewer that their pricing is not provided upfront. Since I'd never filed a claim on my homeowner's insurance policy before now, the water removal expert from Expert Water Removal told me that pricing negotiation is done between the insurance company and Expert Water Removal - and I didn't have to worry about a thing. He surmised that the water mitigation would be about $4,000. Then, I come to find out that the insurance company would only cover $3,000 and that Expert Water Removal will "settle" with me, but for the remaining total invoice that was over $5,607.56. I had already explained to Clayton that I was responsible for the deductible to repair the damage and asked if they would settle for the $4,120.52 the insurance company sent (i.e., $3,000 made payable to Expert Water Removal + $1,120.52 made payable to me). What was Clayton's response? I received an invoice for $2,607 - nothing else. I reached out again to Clayton - including Kimberly M this time - requesting a detailed breakdown of the charges and a repayment schedule for the $2,607.56. Still not response. I sent a final email today to Clayton & Kimberly, but if I don't hear anything back by Friday, I'm reaching out to the Better Business Bureau for next steps. read more

I had water all over my floors when I woke up this morning. DriRite sent Octavius, who was here all day working non stop. All day meaning morning until about midnight! Great service. Very professional. This was an insurance claim. read more

Expert Water Removal - Hallway outside our soaked guest bedroom - Carpet Cleaning Near Me - Tampa, Florida

After water intrusion in my home, Dririte was called for a free estimate. I was at work, but had my brother in law at the house to let the company inside for an estimate. They called me stating I would need to put in an insurance claim before any estimate could be calculated. I came home to parts of my home demoed and industrial fans drilled into the walls. I never received an estimate, consented to starting work, or agreed to work with this company as they were the first of multiple estimates I planned to compare. My insurance company later called me to report they will not be covering the $10,000 bill from Dririte. To this day, I have still not even received a bill including via email, mail, or telephone notification. I have called the company 6 times asking to speak with management to resolve this issue (dates, names of employees, and intervention documented) with the response, "someone will call you back". Nobody has returned a call. There is now a lien on my house with a $10,000 balance on my account as I am being ignored by this company for a service I never consented to or signed for. read more

I unfortunately had a incredibly frustrating experience with this company DriRite. I had a large flood in my home secondary to a pipe breaking and called DriRite for assistance. They came out and made an abundance of claims on how they were going to dry the floor and how the home was currently unsafe and I needed to act quickly. I felt extremely pressured into signing a document and when asked if I had time to discuss it further they said I would have to act quickly or damage could be worse causing issues with insurance coverage. While this is the case I would like to again add it was well known I had submitted a claim with my insurance. On the paper work I put my claim number. I then was told I owed them 6,000 and half upfront so they can get started. I was confused as I had an insurance claim and I was under the impression I was attempting to see if my insurance company would cover it. I was instructed that I had to pay them directly and I could sign up for a loan and hope down the road insurance company would reimburse me. I signed the documents not knowing better and they told me they would be drying the floors and mitigating the damage. For 6000 they put four machines in my house and left. They did not come the next day to check on the machines. They did not remove the damaged flooring. There was standing water all over the home and they did not even shop vac it or removed the damaged floors to allow to dry properly. I was charged 6000 for machines ONLY. When my plumber came the next day he informed me this is not how this process should go and I hired another company. The new company then explained to me the APPROPRIATE way this should of went and they did not take any money from me as I have an active CLAIM. The first day the new company came out they removed additional floors to allow for proper drying and prevent the damage from spreading. The shop vac all the standing water. They also checked on the machine daily and the drying process which is something DriRite did not do. I had numerous people come to my home baffled by the charges for absolutely no work. I also went through my bill line by line from DriRite and they charged for moving furniture which they never did. They charged for taping off the kitchen which again they never did. They agreed to remove these charges and admitted they were not accurate. They stated there may be mold but never taped of the area. The second company I hired taped off suspected mold areas. I should also mention when I had them pick up the machines and terminate my contracts the individuals that came out agreed that I was grossly overcharged and were confused at why I was given a bill personally and not sent to insurance first. This interaction is also taped on my ring camera where they admit negligence on the first crews handling of the situation and attempted to reduce charges and "make it right". I then called and emailed the company numerous times without a call back from the billing department to get the charges sent to my insurance company is that is what I realized should of happened from the beginning. I finally after 3 weeks got a hold of someone who agreed I should have never been charged personally for the labor and it should have been sent to the insurance company from the beginning. They agreed it was an unfortunate situation and stated they would help remedy. I then received a call back stating there is nothing they could do and the charges were sent to Enerbank and I was responsible. I asked to speak to a manager they said none was available and they will give them my contact info. I then asked when I could expect a call back, they said they couldn't give me that info. I am still waiting on a reply as I have been told from numerous sources this was an incredibly mishandled situation. My adjuster from my insurance company was also baffled at why I received a bill instead of submitting to insurance. I have not received any further assistance from DriRite to remedy this awful situation. I then called Enerbank my self and they stated there is absolutely a way to fix the situation and they need to return the funds and submit the claim to insurance. At this point I still have not heard back from DriRITE. I strongly discourage anyone from using this company as they use fear mongering and strong arm you into signing a contract on the spot. They grossly overcharged me for services not rendered and admitted such. Then they attempted to charge me personally knowing I had a claim. Dealing with a disaster is hard enough but working with this company has been worse then the disaster itself. I only hope they find a way to salvage the insurance part of my grievance and make sure this NEVER happens to anyone ever again! read more

While working out of an office in Tampa, we had a major problem with our water system. In a panic, I turned to Google for help. On the first page I came across Dririte of Tampa. I spoke with Mike Campbell, their operations manager. He was awesome. Very nice and the drying team he assembled did an amazing job. I was really impressed. I highly recommend them! read more

Expert Water Removal - Carpet Cleaning Near Me - Tampa, Florida