This review is unfortunate because I had used them twice before and I was a loyal customer until today. I called earlier in the day to schedule an IV appointment for that afternoon. I was dealing with some pretty intense migraines and wanted to hydrate. Their website allowed me to schedule very specific times. I scheduled my appointment for 4 PM. They charged my credit card immediately and sent me an email receipt. The email told me that there was nothing else for me to do and that someone was going to call me to confirm my appointment and coordinate a nurse coming to my home. 2 PM and 3 PM came and went and I received no call from anybody. I assumed that a nurse would just show up to my house at the appointment time. 4 PM came and went and absolutely nothing, no email no text no phone call no show up. Since they had charged my credit card and I was under the impression that my appointment was already set, I did not pursue any other alternatives. I decided to call the phone number in the email confirmation. I called the number four times and every time it went to a voicemail that was full. I then decided to reply to the email asking for someone to please give me a call. Almost 45 minutes later someone called me. After I explained the situation to them they told me that they do not do same day appointments even though their website allowed me to book something same day and charge my credit card. The individual I was talking to then offered to book me an appointment on Thursday which was three days from the day that I needed treatment (this all happened Monday). Odd and extremely frustrating. As a company who is serving individuals that need emergency hydration options who are either suffering from a hangover or food poisoning, Why would you offer to reschedule somebody for 3 days later? Isn't emergency help a big part of your business model? This on top of the fact that no one communicated with me or told me that they would not be able to honor the appointment I booked through their own website. If someone would have immediately informed me of this situation, I would've been frustrated, but I would've also had ample time to find alternative treatment options. But alas, I asked for my refund, and the person on the phone said they would give me a full refund, was then short with me and got off the phone. At this point I wasted my whole day waiting for no one to show up and I was still suffering from my migraine. Salt in the wound. Later that evening I got a call from what I assume what is the manager of the local office. They apologized and told me they had been backed up due to providing Covid tests. While I was sympathetic I was then disappointed yet again that they made no attempt to rectify the inconvenienced they caused. No free treatment next time, not even a 10% discount! You leave someone who is suffering hanging all day due to your own system issues and due to your own personnel, and yet you are not compelled to provide anything of value to the person you inconvenienced? They have no intention of trying to retain me as a customer, they just wanted to make sure I didn't leave a bad review...well, it didn't work. Sorry not sorry! read more