Kevin did a fantastic job and I'm the worst and I forgot to bring cash to tip him!!…read more Got my FILTHY car looking brand new again, thank you Kevin!!

The most SLOWEST service I have EVER had! They got like 3 ppl working and I have been here for 32…read moreminutes already just looking at my car that hasn't been touched! Matter a fact one person working is on his phone literally lol! It is a beautiful day so that may be part of the hold up.... But... it get worse! The person working on my car, left 5x to go clean some rims on cars coming out of the wash. I ended up snatching up a towel and cleaning my car myself. I JUST left 2hrs later. unacceptable! 2 dollar tip was ALL I could muster, and truthfully after spending 46 dollars and still had to clean my own car...2 dollars to much not worth the hassle!

I just needed a couple of panels replaced on the driver's seat of my Outlback. These folks gave me…read morea quote of $300 and did it in 2.5 hours while I waited. Excellent workmanship. They matched the color perfectly. I could not tell the new panels from the old.

We requested the headliner replaced and the front driver seat upholstered…read more Travis and the team did an excellent job. Travis was honest and down to earth when he explained the process to us. We also appreciate the top notch quality of work. The value is unbeatable. GR

Visited the Brown Bear Car Wash in Federal Way and had a decent experience overall. The right pay…read morelane is very tight and the scratches on the surrounding panels make that pretty clear, so be cautious if you drive a larger vehicle. Compared to other car washes I've been to, this location felt a bit slower in processing the line, which could use some improvement. That said, the free vacuum area was super handy, especially for clearing out some trash I'd been putting off. I do wish the summer hours were extended a bit; it gets dark late, and it'd be nice to swing by after dinner. Overall, not bad just a few tweaks could make it much better. JY review

I love the people there! Especially Oscar! very nice kid helped me and had a smile the whole time.read more

A little shady. This is one of the places that offer a car wash. And I've had issues at Arco before…read morewhere I would be very careful to choose. No, don't want the car wash. And then mysteriously still manages to take me to the screen to continue a purchase for the car wash. This place is trying to scam for money.

Gas price is not bad if you are using the reward card. But, for the food you need to watch the…read moreprice. I saw the manufacturer's price says $5.99 the clerk rung it up as $6.49. This place is trying to make some money off you, which they did from me. See the pictures and receipt for yourself. It's not much, but it adds up.

Henry at Jim's Detail Shop is absolutely incredible. He took exceptional care of my GT3, and his…read moreattention to detail is on another level. You can immediately tell he takes real pride in his work and treats every car like it's his own. From the finish to the smallest details, everything was flawless. The car looked better than I could have imagined, and the level of care and precision Henry puts in truly shows. If you're looking for someone you can trust with a high-end car, Henry is your guy. I cannot recommend him enough and will absolutely be back.

Today, I went to Jim's Detail Shop to get a machine polish for my car…read more I was told that the polish would remove the water spots on both the paint and the glass. The service cost me $200. However, after the polishing was done, I noticed that the water spots were still clearly visible. I'm not sure if they even properly polished the car, as the entire process took only about an hour for the whole vehicle. I'm very disappointed, and I feel like I did not get the service I paid for.

Self service car wash today! It's nearby the house and I…read morehaven't wash the car since a month ago. The whole process is touchless and it's completely automatic car wash. With different prices with different soap and other stuffs. It's under construction on the site so the vacuum is out of service.

1 Star - Extremely disappointing experience…read more I had a very frustrating experience at the Brown Bear Car Wash location on Auburn Way S next to McDonald's and Domino's in Auburn. Before entering the wash, I pulled aside and spoke with one of the attendants because my vehicle had some pre-existing cosmetic damage on the front bumper. I wanted to be responsible and confirm that it would still be safe to go through the wash. The attendant looked at the bumper, reassured me that it should be fine, and one of the attendants even offered and placed blue tape on it before directing me forward. Based on that reassurance from staff, I proceeded through the wash. While inside the wash, it suddenly felt like my car may have come off track or run over something. I briefly had to switch gears because it felt like something had gone underneath the vehicle. At the time I did not know what had happened and assumed one of the cleaning cloths may have caught something. After exiting the wash, I pulled aside and spoke with Oscar, one of the attendants. He was the one who informed me that my bumper had come off during the wash and he went to retrieve it for me. From what I later understood, it appears the bumper detached near the air blowers toward the end of the wash. Oscar helped me submit a claim, and I later spoke with supervisor Dwayne at the location, who documented everything and said management would review the situation. Over the following days I repeatedly called for updates and was told several times that the manager was not available or not in. It took approximately three to four days before I was finally contacted and able to discuss the situation with the claims department and management, including Jack Halsey and Omar M. Despite the fact that their staff looked at the vehicle, taped the bumper, and reassured me it should be fine to proceed, the company ultimately denied responsibility and compensation while pointing to signage stating vehicles enter at their own risk. The issue with that response is simple. I did not just drive into the wash without asking. I specifically pulled aside to ask their staff for guidance first. Their attendants evaluated the vehicle, assisted with taping the bumper, and directed me forward into the wash. As a customer, it is reasonable to rely on the judgment of employees who are operating the wash and actively guiding vehicles using the directional paddles that signal when to move forward, stop, or place the vehicle in neutral. The damage from this incident is now estimated to cost several thousand dollars in repairs. I'm simply asking Brown Bear to take a fair and honest look at what happened. When a customer asks your staff for guidance and your staff reassures them and allows the vehicle to proceed, that responsibility should not simply be dismissed afterward. I hope Brown Bear chooses to review this situation again and do the right thing.

Don't even attempt to go here last year it was shut down for months for remodel, this year the self…read moreservice side and vacuums are shut down AGAIN probably for months again.

A bird went poo on my car. It was gross so I needed a car wash. I went to the one off Auburn Way,…read morenorth of auto row. This car wash was under construction for the longest time but now it's open. I didn't want to use self-service so I tried the touchless car wash. Fancy. One thing I learned is that if you're in line and there's a car in front of you getting washed keep your windows up because you'll get backwash mist. Pffft, pffft, pffft. Blech! Go through the payment process after they leave the tunnel. I got the Beary Clean. Once in the tunnel it was like an EDM concert with all the colorful lights flashing. Water pressure was pretty good. Blow dry was weak. Their front lot had enough space to park and do a walk around inspection + detail as needed so that was nice. They didn't have fresh yellow towels so bring your own or buy some blue ones at the vending machine. They also sell the Brown Bear air fresheners. They're so cute. I know my fellow locals on the road when I see the yellow bear on their rear view mirrors :)

Booked a mobile appointment for my husband as his very first Father's Day gift…read more Thought we were good to go until I received a call and a text at 9pm the night before our morning appointment telling me that they would need to reschedule as well as charge me an additional $100+ fee for travel. I made my appointment 2 weeks prior so the fact that I wasn't made aware of this fee until the night before the service is crazy. I opted to cancel my appointment all together, I'm not a fan of how they manage their business. I'm also super disappointed that the gift my husband was so excited for won't happen until I can find someone else to detailed his truck - hopefully someone more reliable.

This has been by far the best detailing experience I've ever had. Scheduling was a breeze…read more Technician arrived on time, great communication and the detail job was just incredible. I had a bunch of surfaces that had pet hair and dirt/sand from a few beach+camping trips. The car was left spotless! It really felt like getting into a new car. I'm still in awe! Thank you

Bought several items and two bags of beef jerky that said two for $10. The cashier rag them up for…read more$17 and when I asked why he said the promo was over, although they still had the promo up. I asked for a refund and the cashier said no refunds. Never going back no wonder this placehad two stars before my review. Bunch of thieves. Don't give your money to this place ever!

There was piss all over the bathroom and I told them and when she looked she pretended there…read morewasn't. I told her I wasn't gonna pull my jeans down and sit in piss, then she's like "it's gonna take 10 minutes". There was a second bathroom but only for employees. Usually when that happens they are supposed to let you use the other one. Also why is it listed as all gender when the mens sign is still next to it? Also they pretended to speak barely any English on top of everything.

I went to the elephant car wash because a friend of mine recommended it. I saw her car and it was…read moredone beautifully. I was very impressed. So, I decided to take my car and when I got my car, it looked really nice and I didn't have time to check everything because I was getting ready to go to an appointment. So after my appointment, I checked my car and everything was nice and I was happy until I looked in the back; this is what I saw... the back of the car was dusty has not been cleaned at all! Will I go back to elephant car wash ? No, I don't think so. $41.00

This place is trash. They used to be the best car wash in town. F- absolutely garbage. The old…read morewhite dude that guides people in the car, wash and scrubs, your wheels and tires on Sunday 4th, 2024 was yelling jumping in the air Stomping and being intimidating towards customers. I have never seen anything like it.