Michael Luong is my go-to agent!! Knowledgeable, constant professional, respectful, available when…read morewe need him, quick actions, dependable. Answers all our millions questions with patience and grace !!!! Like a good neighbor, MICHAEL is there !!! We already have coverage on our vehicles but bought another for our son and adding on the 3rd vehicle went smoothly. I will refer all my friends and family to Michael. He is much appreciated!!! Thank you !!

5 Stars I've been…read morewith State Farm since 1994 and have all my insurance here -- 4 houses, 4 cars, and an umbrella policy. U'ilani Aragaki and her team are always easy to reach, fast to respond, and very clear when explaining things. We truly trust them, and the pricing is very reasonable for the coverage and service we get. Whenever there's a claim or repair, it's handled quickly, sometimes the same day. Even payment reminders are always polite and professional. It really feels like they're here to protect us, not just sell insurance. Highly recommend State Farm and U'ilani Aragaki's office. Please call 808 955 9090

When I started, he was good, but last two years- worse customer service! Doesn't return phone calls…read moreor emails for days at the time and lies about not being at the office ( I called office after that couple times to check and they confirmed he's there) so unprofessional!

Jeremy is great and works FAST! I emailed - had a response in 30 minutes. Filled out app and sent…read moreit back. Called me and said this and said that, went over my lease and about 2 hours later I paid, had full BOP ready to go and even gave me a separate letter to submit to SBA. HIGHLY RECOMMEND!

Shelli & Todd ROCK!! Todd helped us with a Certificate of…read moreInsurance for our event so quickly! Thank you!!

I've been with Shelli for a super long time, since my oldest was in elementary and now in her final…read moreyear of high school. From my life policy, car's to home insurance she's got you covered! From the first day I walked in she always made me feel at home, didn't feel rushed and always made sure I got the best policy possible. She's great at what she does! When I say I trust her I truly do. She's got that golden touch. If you ever need an agent she's the one to go to. Nelida...YOU ARE THE BEST Went in to discuss our policies for our kids and she made it so easy for us. She showed me all the different policies and what was best for us. Let me tell you Nelida she always is on top of thing's whenever an issue with our plan arises she's calls me right away and get's it taken care of. It's the point I know when the office calls us and im logging into my app or checking my email. I appreciate you both and thankyou for everything you have done for us and that's the honest truth.

We made an appointment with David Chen to discuss insurance policies and couldn't be happier with…read morehis guidance and consultation. David is very knowledgeable about insurance policies and is a very stand up guy. It is hard to find people as trustworthy and genuine as he is, we really appreciated his patience, insight and time he spent with us. No high pressure sell tactics - I would highly recommend seeing him to discuss your insurance needs!

David Chen provides the best service and the best prices. He…read morealso provides good recommendations on how to navigate the insurance landscape.

I have had an excellent experience working with Brandon Kim's State Farm team. As an Administrative…read moreManager, I frequently need assistance with business policies, workers' compensation, vehicle insurance, insurance cards, and policy updates, and their office has consistently been responsive, professional, and helpful. I especially want to recognize Mike Choi and Deja Nako for their outstanding customer service. Mike is always professional, knowledgeable, and quick to respond. He follows through on requests, communicates clearly, and makes even complex insurance matters easy to navigate. Deja Nako has also been incredibly helpful and efficient, particularly when I need insurance documentation, policy information, or assistance with vehicle-related requests. She is always friendly, responsive, and willing to help. Whenever I have needed something for our business or vehicle policies, she has been quick to assist and help keep things moving. Even when the office is busy, the team consistently provides excellent communication and customer service. It is clear that Brandon Kim has built a strong team that genuinely cares about its clients. Thank you to Brandon, Mike, Deja, and the entire team for your continued support and outstanding service. It is truly appreciated.

Made the difficult decision to switch insurance companies. I reached out to a few companies for a…read morequote, and Brandon responded quickly and made his schedule flexible to meet me in person. It was nice for a change to walk in an actual office, and meet an actual agent with actual live team of workers. No more having to deal with a company that has a 1-800 mainland number having to talk with over the phone. It was a much needed change to switch, as Brandon analyzed our previous home policy with our previous insurance carrier and felt it was under insured. Although he increased the coverage, the premium was just about the same. Additionally, not needing to deal with a 3rd party company for the hurricane coverage as State Farm was able to cover it as well. As for our auto, unbelievable savings. Brandon gave my son a great discount on my his classic car since he almost never drives it. We have a great discount on our other auto's using the Drive Safe & Save App. The Bluetooth beacon was easy to connect to the State Farm Drive Safe App, and the beacon is left in the car to monitor our driving such as: speeding, hard breaking, fast cornering distracted driving. The app will rate your driving performance in each category, you can check on your score. My son fussed a bit about needing to have it in his other car, but when I suggested he pay his own policy, he was okay with it. The life insurance process took a while, but Brandon kept in touch every step of the way. He explained what would be happening next etc. Mister and I had the choice of doing either a phone interview or an on-line interview and the processor was so friendly and patient! I got everything ready in advance, such as my medical history, medications, doctors information etc. Ultimately, I did not need to take a blood exam because they spoke directly with my physician for the information to make a final decision! Brandon and his staff is so diligent, super duper friendly Brandon is straight up and professional. When leaving either a telephone message or sending Brandon an email, he responds right away! I'm so happy and feel secure being with State Farm. Brandon is so patient and took his time explaining the policies and is great at recommending what is best. THANK YOU BRANDON!, THANK YOU BRANDON'S STAFF!

Jef is great. He is so personable. Like your talking to a good friend on the phone…read more Rates are good. Always has your best interests at heart. Truly like the commercials! Always had State Farm and always will. They are good!

Couldn't have asked for a better first experience with State Farm. Jef not all made sure I was okay…read moreand that I knew the next steps, but helped me to learn what I should do if I were ever to end up in the same situation again. I give Jef my highest recommendation.

I can't say enough good things about Amie Kobayashi at Finance Insurance. She worked so hard for me…read moreand never gave up, even when things got frustrating. She stayed positive, kept trying different options, and truly cared about helping me get the best outcome. I'm so grateful for her persistence! She did an amazing job. Laura

SO IMPRESSED with Amie Kobayashi as a hard-working, caring insurance agent. From the first call I…read moremade, asking about the increase in our hurricane insurance, she reassured me she would check into trying to find us one with a better rate . She ended up working on our policy, researching & comparing until late at night, and let me know the next day that she found one that was $1000 cheaper for us ! I have never had an agent take that much interest, or put that much time, into helping me as a client. Totally a five-star person. I just can't rave enough about her.

The worst insurance TDI company I heard of. Been back to work for more then a month and they still…read morehaven't gotten back to me on my TDI check amount and day of issuing out my check. Nobody answers the phones, voicemail and emails been inbox for days. They suck

Terrible customer service,I called several times, left messages with a promise of return phone…read morecall, never happened

I've been using their services since Nov. 2018, and only now thought to leave a review…read more I had been getting renters insurance through another State Farm office, but wasn't satisfied with their service. So when I moved, I took the opportunity to obtain renters insurance with Ryan Miyashita's office. Then in 2021, with their encouragement, I opted to augment my life insurance with a policy from State Farm. It has been convenient for me having the monthly premiums consolidated and charged to my credit card. Throughout, KC Balboa has been very helpful and patient. Often, when I had to contact the office in the past, it was because my landlord at the time was requesting a timely response from me. Recently, when my renters insurance was coming up for renewal, I was surprised and pleased that Mr. Miyashita's office had proactively sent a copy of my updated policy to my landlord. I didn't need to request that they do this.

state farm want me to process thru a series of encripted aps for me to pay my auto claim!!!!…read morewhat a dismal failure!!! they are just trying to not pay and make the auto owner do all their work!! a lot of the correspondence is from corporate signed w/ the agents name who never see whats going out in his name! thats at least what my agent tells me!!! completely unreliable!!! bills still not paid!!!

Need an International Driving Permit (IDP)? Look no where else! AAA Hawaii is the only in-person…read moreoffice you can get it. The other option is online, which does give you options for multiple years, but you gotta pay international shipping because we live in Hawaii. :/ I'm not a AAA member, but you don't need to be to get an IDP (and passport photos, which you need). Coming here was very easy. It's located along Nimitz, next to Best Buy, in the Nimitz Center. There's a decent amount of parking around. Just park the stalls without any signage. Members have VIP parking out front. Inside is quite lively. I don't think anyone would be bored working there. The front desk receptionist was very friendly and sweet. She gave clear instructions on where I need to go. The entire process was SUPER QUICK. Took my passport photos (only $15 for a set of two), took my driver's license, and a few minutes later, I have my International Driving License ($20 for a year). You can choose your start date, so I chose the first day I rented my car on my travel. Overall, it was an awesome experience. Customer service was top notch. Everyone was so friendly, nice, and super efficient. Now I know where to get my passport photos now! It's cheaper than other places. I'll definitely come back.. cause I expect I'll need an IDP again!

We are 40 year members of AAA…read more It is October 1, 2026 and my truck was stalled on the H-1 freeway! We managed to drive to the US Post office at the airport. I called the AAA for a tow to the car repair shop. I was promised: 2:45pm O'Sung Towing LLC should arrive; I waited ... then received a text: 3:29pm O'Sung Towing LLC should arrive; I waited ... then received a text: 4:24pm O'Sung Towing LLC should arrive! I had been waiting for 3 hours! I had called AAA and was routed to an AI (I hate these things) generated texts ... do you want a STATUS? do you want to CANCEL request for a tow, or do you want an AGENT? I had waited for 3 hours! I called O'Sung Towing LLC and was told they provide 24 hour service; OMG, this is a AAA contractor and they represent AAA. We are 40 year members of AAA! This fact did not impress the AI or human Josh, or Lovye or Christine with AAA that I had been waiting for 3 hours and the fact that as a senior citizen, my request for a tow was disregarded as a insignificant. AAA wanted me to CANCEL my request for a tow and risk waiting 24 hours as their contractor O'Sung Towing LLC prides themselves to service AAA members, without regard to being members for 40 years! What is their purpose for existence! I should have called GEICO at the beginning! As a result, I am cancelling our 40 years membership with the nationwide known AAA. What a waste of time and effort and money to trust AAA. What a waste of time and money to trust O'Sung Towing LLC. AAA should not trust O'Sung Towing LLC and eliminate that company as AAA contractor. I trust GEICO.