Kayla was great with our puppy for his first grooming appointment. She kept me well informed about…read morehow he was doing and he looked great when he was all done. Thanks for a great experience. I will be returning!

Very very satisfied as always with Kathies doggie detailing! Kayla does a fantastic job with my…read moregrandma's dogs, for a great price! 10/10 forever recommending this shop!!

When we arrived, which was later than expected because we were from out of town, wanted to try a…read morecloser boarding facility to where we were traveling, and my work didn't allow me to drive up early enough the night before to make the required drop off time - which is not flexible even though they have 24 hour staff, so I was charged $135 for a night my dog didn't stay - my dogs room reeked of pee and was filthy. We had a trip planned so we had no option but to leave our dog there and hope they would clean the room for him. I felt awful and unsettled as we left. While on our trip, we had a family emergency that required us to cancel a night early and head back to where we live. I expressed this to the front desk, who said because I couldn't get my dog by 4:00 PM (or 4:30 PM - something insanely early) I would be charged a $125 fee for picking up "after hours" - this was not communicated to me previously, and I was told by multiple staff pick up by 6:45 would be fine to not incur a fee. Keep in mind - they have 24 hour staff - so I don't know why I would even need to be charged a fee for getting my dog early when there is staff there that can check us out. I was also charged another $135 for the night my dog did not stay. We had no options, so for 3 days and 3 nights, I paid over $1,000 for my dog's stay. Our dog was also supposed to be groomed on his last day, but was groomed a day early. We gave very specific instructions that he needed prescription shampoo used - which we provided - and they ignored that completely which led to my dog now having hotspots we have had to deal with since returning home (and dealing with our family emergency). The front desk staff was so sweet, and lamented and agreed with my outrageous bill, and stated that "they even charge me to board my dog here and I work here." Yikes. After communicating my disappointment with all that had transpired, I got a $30 credit to my bill for the dirty and pee-filled room, and a $110 refund for messing up the shampoo. That is it. $140 back on an over $1,000 bill. Yes -- many of these issues were in the fine print of the agreements you sign to board your dog - so there is little I can do about it, but I feel it is important others know about these fees and charges. I board my dog at very reputable pet resorts where we live (Pittsburgh, PA) and nothing has ever been this expensive, nor have the staff ever been this difficult or not accommodating. We will not be back.

Please do not board your Pets here!!! was routinely using their services because my dog seemed…read moreexcited to go back and seemed happy when we picked him up but we've had some sort of issue every time. Most recently we were texted photos of our dog bleeding and told to pick him up and take him to the vet, they said they didn't know what happened or when, but they noticed "a little bit of blood". I got there about an hour later (the fastest I could get there) and they did nothing to stop the bleeding, they moved him to a different enclosure and I could see that both enclosures were covered in bloody paw prints. They said they assumed he cut his paw on the chain link fence, and said that if we want to prevent him from getting cut in the future we could "upgrade" him to a smaller room with a glass door. A total extortion, your dog is at risk here of intentional neglect so they can up charge you to the next room. We took our dog to the vet to get his paws fixed and they found out he was bleeding from 5 different cuts on his front paws!!! Not just a one time cut, multiple, deep cuts in different directions. I called to tell creature comforts this the next morning and ask they check the enclosure my dog was in for anything sharp before allowing another dog in there, because obviously all of these cuts didn't come from a standard gate. I was not asking for anything from them, just trying to protect another dog from needing stitches and sedation. And I was met with the most hostile employee "Dave". What a horrendous person, no compassion, told me it was my fault it happened and that I should have upgraded my dog (who had been in this same enclosure without needing stitches 6 times before) to a nicer room, and that this was a standard issue for dogs to intentionally hurt themselves. So unless you want to pick up your dog bleeding and be told it's your fault, don't board your dog here. Truly terrible response to this situation. Predatory practices, and that they let my baby bleed for an hour without trying to staunch the blood is crazy. I plan on reporting them for animal neglect.

I will be the first to admit I am an over cautious dog mom. Janet has been a god send for days my…read morehusband and I have to work long days at the same time or we have to take a last minute flight. I highly suggest pampered paws to anyone on the fence about bringing their dog to board over night or for doggy day care.

Pampered Paws is the best Grooming and Boarding Facility in WNY. I have not only known Janet for…read moremany years personally, I have worked for her and used her facility for all of my dogs bathing and boarding needs. She is the only person I would trust my dogs with, she treats every dog as if they were her own, and providing a safe clean space for your animals is Janet's top priority. I have watched Janet take in dogs of all shapes, sizes and temperaments and she works with them until they are comfortable and happy. She truly is the best around and you will never go wrong trusting Janet with your pup! Do yourself and your dog a favor and skip going anywhere else!!

Been with Patty for many many years, and love her facility, grooming and boarding services…read more Knowlegable and compassionate staff, good value, and trust-worthy!

We have been taking our dog there for years . Very caring staff . Clean and safe facility . Patty…read moreputs in a lot of effort . Lots of room for the dogs . Our dog gets excited upon arrival . Also good overnight boarding .

This wonderful place is the ONLY place for my cats. I trust them completely with my boys. If I need…read moreto board them because I'm going out of town and they can't take them because they are full, I just won't go until they have room. Make your reservation early!

Amazing customer service and support. They were so good with my tabby cat, Thomas! He also loves…read moretheir homemade catnip toys!

Very polite and caring groomer and I believe owner of the business. I would recommend her services…read moreto others. Additionally I found her prices to be affordable.

My boyfriend and I decided to stop on a rainy day, on our way back from a 5k in Dunkirk, NY…read more We've both driven by here several times and never stopped. From the outside, you think small pet shop...but wait till you step inside... I believe theirs a total of 5 to 6 different roons to explore. On to the store, theres a section for pet food, gift shop, tortoises, birds, reptiles, fish, a store cat, cat for adoption, hermit crabs . If I lived out near the store, and had pets this would be my pet shop to frequent. Excellent customer service, very helpful staff that kept check in on us. My boyfriend ended up buying one of there fun signs in the gift shop area. I forgot to take pictures...

I walked into this store being talked about under the breath of the blonde employee at this store…read morefor a return. She had terrible customer service and was extremely difficult to encounter during my visit. One of the owners told us we could do a full return and ended up blowing off the employees to a phone call to confirm he said that when we drove over an hour to do so. Every other employee was friendly and welcoming during our experiences at this location, but we will not be back due to the lack of communication and service of the owners, and the blonde employee we sadly had to encountered today. Very disgusting to be treated that way for over a total of $600 purchase.

This kennel is fantastic. Good facilities and great value. Dena was very flexible with pick up and…read moredrop off and great with my dog. Dena is super friendly and very communicative. Also very affordable. Five stars