Been with Patty for many many years, and love her facility, grooming and boarding services…read more Knowlegable and compassionate staff, good value, and trust-worthy!

We have been taking our dog there for years . Very caring staff . Clean and safe facility . Patty…read moreputs in a lot of effort . Lots of room for the dogs . Our dog gets excited upon arrival . Also good overnight boarding .

Outstanding! I have taken my Black Lab Angus there several times recently and he LOVES it. I…read morecouldn't be more pleased with the care that he receives. When I drop him off he runs towards Terry and the kennel. Very heartwarming

Always available when an emergency arises, great care, friendly. Works with you on cost.read more

Great vet--super thorough! Office staff all amazing and helpful!! They have laser treatments, are…read moregreat with extending the life spans of older pets. Love them!!

Whiskers vet hospital is the Best! They saved our dog meggies life and they are caring and have…read morecompassion! We recommend them highly ! And kept us posted on everything she needed, thank you again for helping our dog.

This wonderful place is the ONLY place for my cats. I trust them completely with my boys. If I need…read moreto board them because I'm going out of town and they can't take them because they are full, I just won't go until they have room. Make your reservation early!

Amazing customer service and support. They were so good with my tabby cat, Thomas! He also loves…read moretheir homemade catnip toys!

Nathan is fantastic! Due to a relocation we had to board our 12 year old Labrador Hound for a…read moremonth. Nathan took excellent care of him! We were concerned because he can be a moody handful at times. Highly recommend West Lake for any kind of short or long term boarding.

My cousin and aunt got pups from this family. The one had Parvo and an expensive vet bill to save…read morethe pup. The other pup has severe hip dysplasia and has constant issues. Please do your due diligence and ask questions and demand proof. Ask for genetic proof of health and xrays (OFA) from parent dogs. Also ask to see parents (not just pics). Doing these things may save you from a lot of financial debt and heartache.

Called on the spur of the moment and Mike was the greatest person I've had the pleasure of working…read morewith. I have 2 balls of fire now after losing my boy after 13 years, they are already very spoiled and loved. This man takes great care with the babies, they are warm, clean and feed very well cared for. I've already recommended him to my neighbor. Great place!!!!!

When we arrived, which was later than expected because we were from out of town, wanted to try a…read morecloser boarding facility to where we were traveling, and my work didn't allow me to drive up early enough the night before to make the required drop off time - which is not flexible even though they have 24 hour staff, so I was charged $135 for a night my dog didn't stay - my dogs room reeked of pee and was filthy. We had a trip planned so we had no option but to leave our dog there and hope they would clean the room for him. I felt awful and unsettled as we left. While on our trip, we had a family emergency that required us to cancel a night early and head back to where we live. I expressed this to the front desk, who said because I couldn't get my dog by 4:00 PM (or 4:30 PM - something insanely early) I would be charged a $125 fee for picking up "after hours" - this was not communicated to me previously, and I was told by multiple staff pick up by 6:45 would be fine to not incur a fee. Keep in mind - they have 24 hour staff - so I don't know why I would even need to be charged a fee for getting my dog early when there is staff there that can check us out. I was also charged another $135 for the night my dog did not stay. We had no options, so for 3 days and 3 nights, I paid over $1,000 for my dog's stay. Our dog was also supposed to be groomed on his last day, but was groomed a day early. We gave very specific instructions that he needed prescription shampoo used - which we provided - and they ignored that completely which led to my dog now having hotspots we have had to deal with since returning home (and dealing with our family emergency). The front desk staff was so sweet, and lamented and agreed with my outrageous bill, and stated that "they even charge me to board my dog here and I work here." Yikes. After communicating my disappointment with all that had transpired, I got a $30 credit to my bill for the dirty and pee-filled room, and a $110 refund for messing up the shampoo. That is it. $140 back on an over $1,000 bill. Yes -- many of these issues were in the fine print of the agreements you sign to board your dog - so there is little I can do about it, but I feel it is important others know about these fees and charges. I board my dog at very reputable pet resorts where we live (Pittsburgh, PA) and nothing has ever been this expensive, nor have the staff ever been this difficult or not accommodating. We will not be back.

Please do not board your Pets here!!! was routinely using their services because my dog seemed…read moreexcited to go back and seemed happy when we picked him up but we've had some sort of issue every time. Most recently we were texted photos of our dog bleeding and told to pick him up and take him to the vet, they said they didn't know what happened or when, but they noticed "a little bit of blood". I got there about an hour later (the fastest I could get there) and they did nothing to stop the bleeding, they moved him to a different enclosure and I could see that both enclosures were covered in bloody paw prints. They said they assumed he cut his paw on the chain link fence, and said that if we want to prevent him from getting cut in the future we could "upgrade" him to a smaller room with a glass door. A total extortion, your dog is at risk here of intentional neglect so they can up charge you to the next room. We took our dog to the vet to get his paws fixed and they found out he was bleeding from 5 different cuts on his front paws!!! Not just a one time cut, multiple, deep cuts in different directions. I called to tell creature comforts this the next morning and ask they check the enclosure my dog was in for anything sharp before allowing another dog in there, because obviously all of these cuts didn't come from a standard gate. I was not asking for anything from them, just trying to protect another dog from needing stitches and sedation. And I was met with the most hostile employee "Dave". What a horrendous person, no compassion, told me it was my fault it happened and that I should have upgraded my dog (who had been in this same enclosure without needing stitches 6 times before) to a nicer room, and that this was a standard issue for dogs to intentionally hurt themselves. So unless you want to pick up your dog bleeding and be told it's your fault, don't board your dog here. Truly terrible response to this situation. Predatory practices, and that they let my baby bleed for an hour without trying to staunch the blood is crazy. I plan on reporting them for animal neglect.