Major warning!!!!! Do not use this business. They will change their pricing on you and treat you poorly. And if you are not happy with their services and decide to give them a negative review on social media, they will threaten to take you to court. And above all, they will even post your personal information (such as your cellphone number) for public, which puts you at risk of harassment by strangers. So here is my story:
I normally try not to look for vendors on Craigslist, but since I was working on a budget I decided to check Craigslist for alternative/ inexpensive vendors and that's where I found "Dreams Come True" to provide me a quote for my party. Upon calling them Crystal answered the phone. Her tone was very unpleasant from the beginning, but one thing that made me initially consider them was their cheap prices. While I was on the phone with her, I sent her photos of the type of cake and decorations that I wanted and asked her what she would charge to do all this, she initially quoted me a total of $375. Later when we spoke again, she suddenly raised the price on me. I was shocked that she would literally change a quote that she originally gave me.
When I inquired to Crystal about the higher price she continued being extremely rude to the point of almost yelling at me over the phone. I finally told her: "I would be willing to pay more just to work with someone who treats their customers fair". After the rude phone call I decided not to move forward with this business. As a result of this encounter I left them a negative review on yelp. Crystal is now threatening me by sending text messages to my cellphone telling me to take down my review or she will sue. I know I have done nothing wrong to let my fellow consumers know the truth about this business so they don't go through what I went through.
I am aware that Yelp takes such lawsuit threats to their customers seriously, so I have reported Crystal's threats to them for further action.
Now there is additional proof of this business' unethical and unprofessional practices that you all can see for yourself. As a customer you cannot trust them with your personal information. Crystal has posted screenshots of our text conversations that shows my personal cellphone number. She could have at least cropped out my phone number before posting the screenshots online, but she doesn't care about customer privacy at all. I have never given her permission to share my number with strangers publicly. As a result of her sharing my number publicly, I can become a target for further harassment by strangers, for which she can be legally held liable.
Customers be warned!! If they posted my personal information online, they can also post yours, so as a customer if you are willing to risk putting your personal information at risk, then choose "Dreams Come True".
--- Update---
Hopefully this will be my last update and finally this business will stop harassing me. Although I don't feel the need to explain myself to Crystal, but I am here to clarify something just for the sake of other customers who are reading this. So I am here to clarify that I never lied, but simply re-worded my post to be more specific since Crystal had difficulty understanding my point the first time. However, I still stand by my initial post in which I stated "I am not happy with their work for my event". YES, this is a true statement because Dreams Come True did some work for my event in regards to putting together a quote, that is part of the work that they do. An event planner's job does not start just on the day of the event, it involves dealing with the customer prior to the event as well. Therefore, I was unhappy with the work they did related to my event and I decided not to move forward with them.
If I had said something like: "I am not happy with the particular cake that Crystal made for me" then yes you could call me a liar, but that is not the case. I repeat, what I said is that I am unhappy with your work for my event and I still say that.
I am unhappy, but not because your price was expensive, in fact you were the cheapest I had found. But I am unhappy because you changed the original quote on me and because you were extremely rude to me. Dishonesty is against my principles. Now I have hired a new vendor who is much more expensive than you, but extremely professional, ethical and pleasant to speak with.
I am glad you showed the world how unprofessional you are by calling your customer a liar in public, also admitting to threatening your customer with a lawsuit simply over a two sentence yelp review. If you are in the event planning business you need to have more patience and a pleasant personality. Your job is to calm a nervous bride down, not be a bridezilla yourself. From this point on, i don't have to say anything else, I think people are smart enough to read all your comments and judge for themselves. read more
