When my son first had his speech evaluation (3 years old), I was told by a therapist at Dream Therapies that if he didn't speak by the time he was 5 then he most likely would never talk. It broke my heart, but I was not well informed, so I unfortunately kept taking him to therapy at this place. I didn't see much improvement. Then, they started canceling therapy without prior notice. We would show up for therapy and "Surprise! No therapy today!" Other times, they would text, which still was an inconvenience because my son needed the therapy. I decided to start taking my son to a different place and have seen more improvement in 2 months than I did at Dream Therapies (about a year). Also, my son was diagnosed with apraxia (by the new therapist at the new place), which is so important for me to know as a parent so I can get him the help he needs. Thinking back, I should have left the first day when Dream Therapies told me my son would most likely never talk. Please research better places and run away from this place for your kid's sake. read more

As a healthcare professional and a business owner I could never recommend this place to anyone. When my stepson went for several types of therapy to address his limited mobility and eating issues they took several weeks to even submit the documentation for approval to insurance. During this non approval status we were told not to attend. After a month of waiting they got the approvals. This is where the worst came out in them. The office manager (Alexa) called my wife and said we missed several appointments during that time and they were going to cancel our sons services. He wasn't scheduled to be in for ANY sessions until the week after they called. They put an appointment into the system for a joint phone call on November 15th with the insurance company, we complied and because it was over the phone they called it a missed appointment. The others weren't even scheduled with us or approved by insurance! After days of arguing we decided to switch providers, a guarantee provided to us by our insurance companies and agreements they have to sign with the state. As a healthcare provider I know this because we service the same insurance company. The day we cancelled services they called child protected services and said our son is abused and in great danger. Child services examined as they were supposed to and followed up with the neurologist, pediatrician, family and friends and closed the case within 2 days because absolutely nothing was wrong. This was an attempt to get him to return to their services and guarantee the pay approved by insurance. Today the pediatrician gets a letter that is very similar to the complaint they made to CPS. The pediatricians response is only to note how unprofessional they are. The neurologist gets a letter that matches and they tell us how they refuse to refer people to dream therapies anymore because this is the 3rd or 4th time this has happened to people just from them. This healthcare practice is unethical and goes against the entire code of conduct in which we all agree to operate on. Complaints will be conducted with all governing licensing agencies and medical boards that oversee the staff involved in these issues. And to top it off, today (the same day the other doctor gets a letter of how our kid is in danger and they cancelled him for non compliance) we got a letter asking us to hurry up and schedule a new appointment. For those of you with insurance that requires you to get a referral, please, I beg you, call the referring doctor and ask for a different referral to a reputable and ethical facility who will hold their oath to do the best for their patients and not their pockets!!! read more

If it was possible to give 0 stars I would!!!!!!! My Son was diagnosed with CP in Oct of this year. This being all new to me I was unaware of a lot all a learning experience. This was the first therapy office our neurologist sent us to. My first visit the girl at the front had no idea what was going on or that I was even suppose to be there , I first met with the speak therapist who basically said my son being 1 there isn't really anything she can do and if he is chocking on any food then I should stop feeding him and only Give him bottles along with many comments and body language I walked out and let them know I would be looking for a new speak therapist. Had our next two appointments to meet the OT and PT therapist who were very nice and gave me some good information as I went to leave my appointments for weekly Visits were already set up two week before this over the phone and the girl at the front wanted to sit there and act like I was crazy and they had no information on it. Now we waited over 4 WEEKS for them to send in the right paperwork the insurance was asking for i had to go back and forth on the phone between the insurance and their office to finally get them to get the right information in so my son could actually start therapy. Then I get a call Nov 18th close to dinner time saying he is now approved and good they wanna start therapy on the following day well this is less the 25 hours notice which isn't going to work when I had other appointments and children to take care of as well. So I requested him to start therapy the following week the girl at the front said no problem I will note this and you are good to go. We showed up for our appointment on Tuesday the 26th everything went smooth now with thanksgiving I called starting Tuesday to change his Friday appointment, well I was told they had no openings so they were just going to cancel it. I said okay. I then was texting there office staff Friday and they told me they would let me know if anything opens up for he can come i said not a problem please keep me posted. Then Saturday I get a text stating he is being kicked for OT because we missing 4 appointments. So I called down the first office manager that seemed to be the only one there had no idea all the trouble I have been through and then proceeded to argue with me until finally she said I will do some research then Calls me back and aid there isn't anything they can do I can't request when my son is aloud to start therapy well according to your staff it wasn't a problem.. Please be aware this is the worst office I have came acrossed I am a business owner and I would be very upset if my office staff ran a building like this especially dealing with children that need extra attention. Not organized and everyone gives you different information and never seems to call back or follow through with anything they say (along with you have to use a porter potty outside to go to the bathroom even children no matter what) read more

Dream Therapies is like the name says, A DREAM!!! We've been with Dream Therapies for our son's therapy needs for many many years. He receives PT, OT and speech services. This place is unique and exceptional for special kids with a welcoming and helpful staff of skilled, professional and compassionate therapists. The location is a house made into an office which I personally like because it gives a home like feel and not like your ordinary dull office room. The friendly staff, starting from the front office to the back is awesome and takes care of your administrative and logistical needs. We always see a smile and anticipation from our son when we he knows he's at therapy eagerly waits for his stretches, music , riding a horse or swimming in the pool. His face lights up and does his very best to laugh to show how much he loves his therapists. We have seen great improvement from him from being tight and uncomfortable to excited and happy when the therapists work with him. The veteran therapists know what his personal needs are and careful with him such as making sure his G-tube is secure. I can't recommend this place enough and I always talk about it whenever I am asked about where to bring a child to for special therapy. We are extremely grateful for the care our son receives from DREAM THERAPIES! Thank you! Neil C read more

This place is so unorganized. Bad attitudes. You will talk to one person and the other people will call and tell you something different my son was in the hospital for being sick missed school and his appointment here and he was told he couldn't come back. We also had car trouble talk to someone she said we see you on your next visit a day later told something different. I love the speech therapist my child has and his ot person we are going to miss them. But I will not be coming somewhere we're they are rude and punish a special needs child because of the unorganized things they do there. read more

A wonderful facility to receive more than just clinical therapy! My son has been coming to Dream Therapies since he was 2 and we have had nothing but great care from the PT's, OT's, and SLP's during our many years here! We really do feel like they are part of our family! My son does clinical PT, Speech, and OT but also aquatherapy in their solar heated pool in the summer and used to participate in hippotherapy before he became physically unable to do so. The therapists have always been so wonderful and caring! I recommend this unique center to all who ask and will continue to do so! Thank you to the entire Dream Therapies team especially Ms Karen, Mr Josh, Ms Kim, and Miss Sarah for all you do to help so many kids be the best they can be! We are so grateful we found you!! read more

I have worked at Dream Therapies for the last 15yrs and love it. It's amazing watching these kids blossom & grow up through the unique therapies this place has. The horses we use in therapy seem to reach the unreachable kids & they connect somehow. This place is different than the typical clinic which is comforting for many, like another home. read more

My daughter has special needs, as do all of the clients of this facility. I also am disabled. If I am not well then I will not be able to care for my daughter. I have been open about the fact that I am also disabled. She had been a client for about 2 years. Other than the occasional lack of communication between the office staff and scheduling department things were fine. The therapist are great. My daughter had several hospitalizations which started in January of this year. I provided proof of said hospitalizations. Despite the evidence those missed appointments negatively affected my daughters attendance percentage. I was quarantined and offered to provide proof and was told that they didn't need it. My daughters therapy sessions were reduced from 3 times a week of pt, ot and speech to just 1 day a week of pt, ot and speech. I was handed a note on the day that this change was to be in effect. Terri told me that my daughters attendance needed to improve in the time span of 3 months. I think the attendance policy is out dated. Providing the proof as to why my daughter missed her sessions was pointless. I had 2 doctor appointments with a specialist on 4/6/21 which resulted in having to cancel my daughters therapy sessions. I did text them on 4/3/21 that my daughter could make up the sessions on 4/7/21, 4/8/21 or 4/9/21. I did not receive a response about making up her therapy sessions. The last straw for me occurred on 4/13/21. I brought by daughter to therapy with her tobii for speech therapy and tray for occupational therapy. I pushed her wheelchair in the door and asked the front office if my daughter had physical therapy first. They responded that my daughter did have physical therapy first. As I'm handing my daughter to the physical therapist I asked him where I should put her tray. He responded, "I'm not gonna need that. She only has pt." I proceeded to tell him that no one told me that my daughter was no longer going to have occupational or speech therapy. I was livid. This lack of communication is completely unprofessional. Dream Therapies operates this facility using retaliatory, tit for tat tactics. I was so unhappy that I contacted my daughter's disability advocate. She provided me with the owners email address. I did email the owner on 4/13/21, today is 4/16/21 and I did not receive a response. So it seems to me that the owner is taking a hands off approach with her business. They will no longer be my daughters provider. read more

After expressing my concerns about the the permanent use of porter potty's for clients, I was told that able body children could use the porter potty and kids who couldn't used disposable underpants (diapers) my son dosnt have the physical capability to hold his self above a porter potty, they offered him use of a toddler potty chair (he's 6) when I stated he's to big to use a toddlers training toilet, they used there right to refuse services. I do not see how Physically Handicapped children are expected to use a porter potty and this is considered a handicap accessible facility. The owner is an Occupational therapist, and should be ashamed of herself read more

This place front desk schedule coordinator is extremely rude and doesn't work with the patients parents .This office needs to train more the schedule team because they are not welcoming at all . read more

I have worked with Dream Therapies for over 10 years. I have direct contact with the owner on an almost daily basis. I have found that she is level-headed and professional. I have worked with many different therapy providers/groups in my career and I find her be very approachable and nice. One thing that I really like about Dream Therapies is everyone is given an employee handbook and a job description, so you know exactly what is expected. Plus, if anything changes, they do additional read and sign documents to make sure you are aware of the update. Over the years, I have stopped working with other therapy offices due to questionable billing practices. However, at Dream Therapies the therapist is in charge of selecting their own CPT code and number of units to bill. You do not have pressure from management to pick a specific code and/or units, therapists can bill what they feel is appropriate. I have never regretted coming to work with Dream Therapies and look forward too many more years together! read more

My daughter has attended here for years twice a week. I've had experiences where I have driven there from North Las Vegas and had a therapist not show up or they request to move my appointment the day of and I have been flexible. Ive received a call 30 min before my daughters appointment saying sorry the therapist called out sick. Those things happen and because I'm sensible i didnt make a big deal out of the inconvenience. I am a single parent of two kids. My child woke up vomiting all over so i had to cancel my other daughters 8:30am appointment. I receive a message from Dream Therapies saying I didn't give a two hour notice and my daughter will risk losing her PRIME SATURDAY SPOT if I dont find someone to bring her. TERRIBLE RESPONSE AND TOTALLY INAPPROPRIATE. I will not recommend this facility ever again. I called a left a message as soon as I realized my child was ill. They don't even get the messages until 8am so whether I left it at 6:30am or 8am would make no difference. It's bad enough to wake up to puke and diarrhea but then to get a text like the one Dream Therapies sent to me because I couldn't give more notice before I canceled is terrible. They should be ashamed for responding in such a way. They ecpect understanding wben they are cancelling and shicting things with short notice but they do not exyend that the clients. Even in times we i gave a weeks notice or more due to my daughter visiting her military father who is stationed out of state, they still gave me a hard time. They care about the money...not the family. We have never abused the cancellation policy and were regular clients for almost two years. I had to cancel with another company and they had the right response... saying we are so sorry to hear about your daughter, lets see if we can reschedule you. Noe that is great customer service. Empathy in action for a client that does not abuse policies. Shame on dream therapies because they never apologized for their untimely response. read more

Terrible place. Bad therapists, bad office manager, dirty accommodations, only reason I took my Autistic and SPD 8 year old daughter there was for the swimming and horse therapy. It was a constant struggle to get my daughter on horse or swimming. When I confronted their lazy therapists, they told the office manager that I was being rude...I called the office manager, she said horse and swim are at therapists' discretion. Um, no, Karen, owner is really named Karen. You get money for horse and swim therapy. I can go and get my daughter regular therapy at many different places. Waste of money. I highly recommend Sport Social. read more

This place is cheap and refuses to buy new toys or clean water for the kids. If you do get lucky enough to have a good therapist working with your child, they will probably stop working here soon like all the others. The horses are not not well-behaved and don't seem to be trained therapy horses. The place looks like its going to break down at any moment, and we aren't able to use the indoor restroom, just the port-a-potties. Customer service sucks, bad company in general read more

Dream Therapies is amazing! The staff there works so hard to make sure each child is cared for and understood. The horses are very well taken care of and the staff makes sure to do the necessary steps to ensure every child's safety. I am glad to have encounter such a passionate group of people. read more

We have been bringing my grandson to Dream Therapies for approximately 4yrs. Mainly for the hippo therapy for core strengthening. Presently he sees Mr Josh for OT, and Ms Sara for PT. Can't say enough about these two. They seem to love their jobs, are so tuned in to the kids and their needs. read more

It seems as if the staff there should be the ones getting therphy and possibly get better training and im sure the ratings would be higher the therapists are great but the office staff is horrible they make things up as they go when asked to talk to the owner the office staff replies with the owner dosent talk to clients save yourselfs the headaches of comming here and for gods sake dont let your children get sick because they will give up your childs spot claiming its an attendance policy without any warning or a simple phone call seems like they just want to cash in on the insurance money not really providing the care and attention the childern need theres no communication between the owner and office staff so if thats the thing you are good with then go ahead if not like every other review run away from this place they do not care i hope the therapist at least are being treated well and being taken care of if i could i would leave a negative 0 read more

Worst office staff ever. They lost are paperwork twice.then the office manager flat out lied about loosing are paperwork . Now they want us to pay $240 for the office visits and when the insurance company pay them they will pay us back. Something just doesn't sound right about this place. read more

I was hoping to be able to provide a more thorough review on the actual therapy. But the lady who answered the phone could not answer a single question I had and replied to all my questions by saying "OK Perfect". My son has down syndrome and I have been searching for a place that offers therapy in the evening or on weekends. I asked the lady several times when therapy is offered and she just repeated their address to me 3 separate times. When I did ask about the second location on Charleston she replied that they had 3 locations. Then a male voice in the background said Charleston was closed. So I asked her where the other 2 locations are and she gave me the same address for the 4th time for the location on Mesa Verde. At this point I just hung up. And I am a patient person because of my son with a disability. But this lady was just too much.. read more

My 5 year old son comes here for speech & occupational therapy. The staff is really nice & the therapist are all awesome. Minus two stars for two things one of them being organization in the office. Like I said the staff is really nice but you have to be on them about appointments, changes etc. My son was approved for an additional 2 more days of therapy but nobody bothered to mention it until I kept asking different staff members. It kind of sucks because he could have been getting more help all this time. On a few occasions I wasn't notified of a cancellation so I've made some trips for nothing which is annoying especially when you're pregnant and could have kept napping. Instead of phone calls I asked to be put on text alerts & I've received phone calls instead of text. I feel like the office is all over the place. The other downfall about this place is the building itself. It used to be a house so there's limited space in the waiting room and there's hardly ever parking. It's kind of irritating when you have to walk across the street in this heat especially if you have other kids. Oh & if you have to use the bathroom you have to use a porta potty which is such an inconvenience so I usually drive to the Vons across the way while my son is receiving therapy. Other than that my son loves coming here & he's come a long way from when he first started. If everybody wasn't so sweet & if I wasn't seeing improvement we would go somewhere more convenient. read more