This location is very nice. There is a small courtyard outside where patients are allowed to go…read morealong with their visitors. The facility is kept very clean. There is plenty of guest parking. The front desk and security staff are super friendly and upbeat. Eventually, they remembered my name and husband's room number, and asked about his progress and how I was doing, which was very nice. There is a huge physical therapy gym in the center of the building and they have plenty of equipment, training areas, and real-life application sections to use based on what limitations a patient may need to overcome and practice.
During my husband's longest stay from early March through mid May, Patricia in Quality Assurance Management made sure that my husband's concerns were addressed and quickly resolved. She went above and beyond to make sure he was comfortable, getting all aspects of his care covered, and quickly fixed any issues that came up during his stay. We are truly thankful and grateful that she cared so much and used her resources to make sure my husband received the best care possible. When something went wrong, she made sure she followed through with fixing those issues and genuinely cared about getting him healthy enough to be safely discharged home. She regularly checked in with the both of us and consistently asked for feedback about the care he was receiving. Even after discharge, she gave us a call to make sure his transition home went smoothly.
We were extremely impressed by the dialysis nurses Leila and Jam. They spent a lot of time with him every week and worked through some of the issues with his hemodialysis lines, where other nurses at the previous facilities he stayed at, simply didn't care enough to make the effort to work through those same issues. They answered all of his questions and were both so friendly. Nathan was the friendliest and most personable nephrology nurse practitioner. Since being discharged, we truly miss Leila, Jam, and Nathan. They are all so sweet and care so much for their patients.
Dr. Farzin and Dr. Kong were my husband's main primary rehab doctors. They were excellent. Their bedside manner were always very pleasant and they always took the time to make sure they addressed any needs. They were upbeat, friendly, and always encouraged growth and forward progress at each visit.
Alex was primarily my husband's main physical therapist - he was amazing! He always showed up with a smile and he pushed my husband to maximize his time there and try new physical activities to get him moving again. He had a wonderful balance of tough love, genuine concern, and encouragement to make progress at every session. He understood the importance of making the most out of every session to try to overcome a lot of the physical limitations an extended hospital stay had caused. My husband went from needing three CNAs to assist with most daily living activities to needing minimal assistance and doing most things himself. Alex regularly encouraged family training and stressed the importance of learning how to allow my husband to try to do things himself before offering up help. We have been able to take what we learned home with us in every way. We also want to thank a few of the physical therapy assistants: DJ, Matt, Matique, and Pia. They each helped Alex in their own way and offered a variety of assistance with my husband's care during his PT sessions.
Although occupational therapy was generally less intense than physical therapy, the OTs at Encompass were top notch! They encouraged my husband to try different ways of helping himself and how to bring out his strengths to get through every day activities. They often offered a listening ear when he needed emotional support and encouraged him to continue getting better and stronger. A few of the best OTs were Tricia, Brooke, Elvio, and Kelly.
At Encompass, the nurses and CNAs are instructed to allow their patients to try doing things themselves before helping them out. It's something that really stands out from other facilities. It's not for everyone, and some patients would get annoyed by it, but I loved the fact that they wouldn't just do - they would teach how to do instead. Most of the nurses and CNAs were able to give great insight on how to do something differently with some physical limitations. There were several nurses and CNAs that made my husband's stay more comfortable and took the time to teach him how to regain his independence in every possible way. The nurses that stood out were the following: Cielo, Ryan, Bobbie, Ivan, Dawn, Marlou, and Heather. The CNAs that were the most helpful and friendly were the following: Dee, Norbert, Gaby, Jill, Tracy, Francis, Sharmaine, and Tina.
We just want to extend a big "thank you" to everyone at Encompass for getting my husband to safely return home after a very long journey of recovery. We are so appreciative of the excellent care he received while at Encompass.