I had a reservation to take my great-grandson on a flight for his birthday.Ipaid for flight and was…read moredue to go upon May 13th that was cancelled due to weather which i understood reschuduledMay 18th They cancelled again.called on MAY19 TO reschedule .leave a message ,call was important would return call .Nothing ! called on May 31,june 1stand on june5 i finally had someone answer andgot scheduled for june 13. got a text and they cancelled. started calling again ,july5,july 18 ,july19 left message no calls back but finally got text saying they are not standing behind their contract and are no longer rescheduling ,do I want a refund Isaid yes if they are not going to stand behind their contract if cancelled due to weather they will reschedule .STILL HAVE NO REFUND

My boyfriend and I were supposed to go up on July 21st at 5:45am. Got a text it was cancelled due…read moreto fog! Rescheduled for 2 days later. There was 2 mph winds and couldnt go up! I asked for a refund, she said contact your bank because the person doing refunds is nonresponsive! I contacted the bank, within a couple weeks I received a refund...THEN after zero communication with them since my credit card reappears with another $530 on October 5th! I contacted the bank AGAIN! They said the third party (I booked on their website) said they never received proof I didn't actually take it! Well show me proof where I did! The bank said I need to contact the merchant...Well, Guess what? The number has disconnected! So, in short, I have a $530 charge on my credit card with no hot air balloon ride!!!! SCAMMMMMMMM!

We went on the Captain's Lunch Cruise on a sunny but chilly day in late April. It was really…read moreenjoyable and worth the price for sure. We sailed on the River Queen which is the smaller boat. The food buffet was very good and there was something for every taste. Very fresh salad with two dressing options, rolls, meltingly tender beef in a rich brown gravy, baked chicken, mashed potatoes, farfalle pasta in red sauce, scrumptious grilled vegetables. And decadent creamy cheesecake for dessert. Free coffee and tea, and reasonably priced bar drinks for purchase. Our server, Anna (Onna?) was most attentive and usually within sight if you wanted something. The whole crew were very professional, very polite and respectful and eager to please. Our entertainer was engaging with his ongoing narration of the sights and historical facts along the river interspersed with banjo music. The two hours went by quickly. I put on my hoodie and spent some time out on deck, where you can smoke 'em if you got 'em. I decided it was time for a cocktail so I ordered an Anchors Away which was delicious, nautically blue, and had a definite kick. I was really looking forward to getting the pictured souvenir glass, but the first of two wrinkles took place as I was advised they were out of them due to some recent large parties on the bigger boat. Boo. If you're going to advertise souvenir glasses, order more than enough to keep them in stock. Anna arranged to give me the drink in the larger souvenir vessel, which is pretty, but heavy ceramic and I don't see myself using it at home other than for a decoration. The second wrinkle was our bar tab printed out as though I ordered multiple drinks. My husband didn't look at it and just handed over the debit card...then I saw it and went up to tell them not to run it but it was too late. Somehow they had already realized it was wrong but it took such a long time for them to figure out how to void the transaction, which bothered me. The cruise director had to get involved to fix it. Her name was Tasha and she was very nice and so apologetic about the situation, she comped our drinks for the trouble and boxed up some cheesecake for us to take home. She seemed to agree with me that if the owners had not decided to "go cashless" last year this would never have happened. I asked her to pass on my comment that it is not good to refuse to accept payment in legal tender American money and I feel it was a bad move. For this reason I will never give five stars even if the cruise is flawless. Nonetheless I hope to have the chance to take a cruise on the River Queen later this year.

My spouse and I attended the holiday cruise during extremely poor weather. While the weather itself…read moreisn't controllable, the lack of preparation was concerning. The storm had been widely forecast, yet the parking lot and walkways were slick and hazardous. We were nearly struck twice by other vehicles while trying to park, and the walk onto the boat was treacherous. I had emailed in advance asking about inclement weather plans and received only a response confirming the scheduled departure time, which was not reassuring given the known severity of the storm. Once onboard, the experience continued to disappoint. The buffet setup was confusing, with food split between two lines without access to all food selections, and the quality was noticeably below what I've experienced in the past. The turkey tasted more like a reheated frozen entrée than a freshly prepared dish. Beverage service was also lacking--iced tea was served in very small glasses, requiring repeated requests for refills. The entertainment was excessively loud, making conversation impossible. I've been a loyal BB Riverboats customer for over 30 years and have always recommended them, but this cruise fell far short of expectations and left me genuinely disappointed.

This is the most amazing company! First scheduled day I…read morenoticed it would be raining and (Matt) accommodated my request to change day... I was taking someone, for the first time ever, to fly in a helicopter . She was so nervous, Matt calmed her with his experience, safety instructions and overall professionalism. I have to say I've flown over active volcanos, off cruise ships and now over Cincy . You'll love this experience, I HIGHLY recommend

Horrible customer service nobody answers the phone and items that were purchased were not provided…read more Had to do a charge back with my bank.

I booked a session for my son and his friend and paid for the shirts, photos, and videos. I never…read morereceived the photos or videos. I have called multiple times, left messages, sent emails, and spoken with the call center, and no one has returned my calls. When I finally reached someone, they said they would send the photos, but instead I received pictures of random people I do not know. This is a serious privacy concern, especially since these involve underage children, and I still have not received the photos and videos I paid for. I have called almost 30 times and no response. I live two hours away and should not have to drive there to resolve this. I am extremely frustrated and considering legal action. This situation is unacceptable.

We showed up at Freedom Helicopters today at 11:45, the recommended 15 minutes before our time, and…read moreproceeded to wait an hour and a half before deciding to leave. We saw the helicopter land, pilots get out, come into the building and then we never saw them again. They did not even go to the front desk to ask if anyone was waiting for them. I would give no stars if I could.

Great Gift Idea What a great time! What a great birthday…read moregift from my loving Wife!! Joe is a great pilot and a super nice guy, me being a car guy Joe noticed my interest in all the instruments and what was involved in flying his helicopter and pretty much gave me my first lesson as well as a cool scenic ride. My Wife and I had our 6 year old Granddaughter with us and Joe made sure she was safe and that she had a great experience. It's something she will talk about for years to come. Highly recommended !!!!