I brought my vehicle to Higher Standards Automotive after hitting a pothole that caused a noise on…read morethe right front suspension. I made it clear the issue was on the right side, but they diagnosed the left strut as the problem and told me it was a safety concern. Based on their advice, I approved all repairs. Despite noting it was our only vehicle, they never contacted us when it was ready. On the drive home, the right strut (the side I had originally reported) failed, causing more damage and put my wife, children, and others at risk. When we returned, they admitted the right strut was unsafe but only offered to fix it at full cost again. The invoice also showed a deferred repair that was never mentioned to me. Other issues included: - Car left unlocked with a dead battery at pickup. - Owner admitted being "too busy to document things." - I was signed up for XM promotions without consent. - Staff gave inconsistent explanations of the damage. This experience was a financial and personal hardship. I sold my motorcycle to cover the first repair, only to have the same problem get worse. I left feeling misled, unsafe, and dismissed. Between the misdiagnosis, poor communication, and lack of accountability, I cannot recommend this shop to anyone.

They should be called No Standard. Had friends van in since December. She didn't know much about…read morethe problems , she's 78 So she asked me to talk for her. they lied to me everytime I called and that was every two weeks. So March 17th I called again and said we were moving to another place. Mechanic Said great because didn't know what was wrong. Told them van would be picked up the 24th he said it was running and would make it to the new place. Said let them know what time and they would have car running and warmed up. Turned out picked up the 28 th called them the night before. Get there van won't start can't find keys and motor hood in car not on. 5 hours later they get running. We're very rude to 78 yr lady asking why car was not done. They can not tell me anything they had done. Even though they were always either staring to work or going to work on the Van. Do Not Trust This Shop

Outstanding Customer Service and Support…read more I was referred to Quality Truck & Auto Accessories by my stepdad, who purchased his truck bed cover from them nearly ten years ago and spoke highly of their service. Even though I live in Florida, I chose to work with them based on his recommendation -- and I am very glad I did. I recently worked with Mike and Josh for the purchase and installation of a truck bed cover. I initially purchased the Extang Solid Fold ALX cover, which unfortunately experienced persistent leaking issues. Mike and Josh promptly addressed the problem by ordering new seals and scheduling installation. When the issue remained unresolved, they went a step further and arranged for a completely different model -- the TruXedo Sentry CT -- to be ordered and installed on my vehicle. Throughout this process, Mike and Josh demonstrated exceptional professionalism, product knowledge, and a genuine dedication to customer satisfaction. They maintained excellent communication, provided clear solutions, and ensured that my concerns were addressed in a timely and effective manner. It is rare to encounter such commitment to service excellence, and I am extremely satisfied with the final result. I highly recommend Josh Westphal, Mike, and the team at Quality Truck & Auto Accessories to anyone seeking high-quality products and outstanding customer support.

just now New I had…read morebeen going here for years and had accessories totaling well over five thousand dollars put on there. I have also sent friends there who've spent quite a bit as well. I needed a front bumper repaired and a bull bar put on the front bumper. I was given a "reduced" rate of $120 per hour for labor and when I asked if waiting for the epoxy used to dry would be part of the install I could not get a straight answer. The bull bar had six total bolts and would take minimal time to install once the front fairing was removed. I have both a torn rotator cuff and a perforated disc or I would do the work myself. I was told, "some shops get $180 per hour for labor" as if that justifies their absurd hourly rate. I'm not saying this should be done for nothing, but these labor rates are rediculous. I won't be back.

UPDATE: After being told I would get a call back by 1:30 Mike called back at 6:20. No apology…read morewhatsoever. He tried to justify it by saying he "had to run the sales floor." Which raised the question of why Feeny would have a sales person intervene in a service matter. Well, it's because his service staff is apparently so fragile that interacting with me is just overwhelming. When I reminded him that I was just following the instructions given by HIS service department and that my truck could pull me into traffic he couldn't care less. He told me to take it to another dealer and I reminded him that I spoke to three within a 50 mile radius and all of them said that because Stellantis corporate had intervened they would not clean up Feeny's mess. He then told me that the alignment was "within specification" according to the service manager and when I asked why it was okay for Feeny to ignore the instructions they gave to me he said he was not there when the instructions to return if the problem persisted. Not only is that not an answer but shows what cowardly liars Feeny staff are. When I asked direct yes or no questions he refused to answer then told me to go get it aligned privately and "Chrysler would pay me back." At that point I knew he was patronizing me and just looking for a way to get off the phone. Needless to say Mike got the verbal berating he deserved. I am still in contact with Stellantis corporate and will be seeking legal counsel. Bob Feeny, you should be ASHAMED. UPDATE: The factory over tightened the front end components on my 2024 Gladiator. After a week in service and a replaced tie-rod I was advised to drive it until it reached over five thousand miles to see if the new parts would "settle in." Was told to reach out to the service department if it was still pulling to the left and it still is as you read this. Because Feeny is still butt hurt from my reviews on both Yelp and Google they refuse to fix the issue. I have reached out to three other Jeep dealerships and all of them have told me the same thing: It's Feeny's problem and they want nothing to do with it. I have also spoken to Stellantis customer service who told me that Feeny cannot refuse services covered under warranty. After speaking to the service manager Nate, I was forwarded to Mike who I'll assume is the GM. Mike accused me of being rude to Nate which is a flat out lie. Never once was I ever rude to him and actually told him I felt bad that he was forced to contact me about something he just became aware of. I was also accused of being mean to Lance, which is also false. If you read my previous reviews you'll see I pointed him out as the one of the few exceptions that did his job well. So because I embarrassed Feeny and Quality Truck Accessories (which Feeny owns) with the truth they have no problem leaving me in a dangerous situation where my vehicle can pull me into oncoming traffic. You should also note that their one star reviews outweigh their positive reviews. So it's not just me. I guess because they are located in one of the wealthier cities in mid Michigan they're used to people just accepting their absurd overpricing and labor rates, as well as having to argue to arrange for a loaner, which by their own admission from their transportation specialist is a constant fight between sales and service. Simply put, they don't want to add another loaner to the fleet because it'd cost them more, so it's easier to just keep people waiting and their own staff fighting amongst themselves. The work I need done is covered under warranty, and that's a good thing. I can't imagine what they'd attempt to charge if it wasn't.

I would highly recommend this dealership and Brandon Munsey as a sales person if your looking for a…read morenew vehicle!! I was tentatively looking at some Rams online and Brandon from Feeny contacted me right away and was very eager, without being pushy, to make sure he found us exactly what we wanted and nothing more. We went back and forth over text until I could make it in to the dealership. He was quick to respond and answered all my questions. Even though I was also communicating with other dealerships at the same time, Brandon seemed to be the most knowledgeable and attentive to my needs and wants in a new vehicle and also made sure I knew he would get me the best price possible. I set a few a different appointments with dealerships in the area with Feeny being the first one. We met up with Brandon and he was amazing, he was flexible, understanding, super knowledgeable, and made the entire process so easy for us and our family. That day we found a truck that we absolutely loved, with so many more options than we asked for. We had a tricky situation with our trade in but Brandon made it go as seamlessly as possible and it was a great experience. I don't enjoy the car buying process at all, I have done it many times but I have to say this was the easiest and most pleasurable experience I've ever had. I'm so so happy with my new truck!!

Two seasoned mechanics that know their trade. Willing to work with you to get the job done right…read more They've done oil changes, brake work and AC work for me.

Silverado was throwing codes, check engine light was flashing. Took it in and the guys were great!…read moreExplained everything, didn't try to sell me what I didn't need. Christy, who answers the phone is really nice, too! Truck runs great! No lag, no " heavy" feel to it! Smooth as silk!

Would not honor the shelf tag price because i used the military discount. Falsely stated that the…read moreMichigan Scanner Law the price refund with a military discount.

Helpful and friendly staff! Went the extra mile to be sure I had my parts on-time before my…read moreupcoming trip.

We went in to get a part that they said they had. When we…read moregot there, they did not have the part in stock so they gave me an upgrade for the same price as the other part would of cost me. Great, friendly service and very helpful associates. Highly recommend , Auto Zone on East Haley Midland

I have always been satisfied with the customer service and knowledge of the staff. Today however…read morethe manager who helped me was absolutely FANTASTIC! She doesn't realize how much of a positive impact she made on my day. Thank you